All Systems Operational
Adobe ? Operational
AggieBudget ? Operational
AggieBuy ? Operational
AggieCloud: Account Management ? Operational
AggieCloud AWS ? Operational
AggieCloud Azure ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieExpense Operational
AggieVideo ? Operational
APHID ? Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
DocuSign ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
GS Commencement ? Operational
GS eDocs ? Operational
GS GradHub ? Operational
GS GradTrack$ ? Operational
GS LAMB ? Operational
GS PRM ? Operational
GS SPA ? Operational
GS ProgramsManager ? Operational
GS Stats ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
Lecture Capture ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
OASIS ? Operational
Privileged Account Management ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
UCD Mobile ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
VPN ? Operational
Web Hosting ? Operational
Wireless ? Operational
Zoom ? Operational
Photo Rosters ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance: SiteFarm Feb 21, 2025 20:00-21:00 PST
Scheduled - Purpose:
Upgrade SiteFarm

Impact:
No downtime is expected. Some slowdown may occur for cache warming.

Affected:
All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 19, 2025 - 15:54 PST
Planned Maintenance: Deploy Banner Common, General, ARSYS, Student, AppNav, Banner Access Management, Web General, and Web Tailor upgrades Feb 22, 2025 06:30-10:00 PST
Purpose:

The following banner modules will be installed:

Admin Common 9.3.36.3 / 9.3.36.4.5 / 9.3.37.0.11 / 9.3.37.1.3
General 8.22 / 8.22.0.1 / 9.3.33.0.6
ARSYS 8.15 / 8.15.1 / 9.3.28.0.5 / 9.3.28.1.2
Student 8.33 / 8.33.1 / 9.3.35.4.4 / 9.3.36.0.12 / 9.3.36.1.8 / 9.3.36.2.2
AppNav 3.17 / 3.17.1
Banner Access Management 9.3.28.2.7 / 9.3.29.0.10
Web General 8.6 / 8.7 / 8.8 / 8.9
Web Tailor 8.9 / 8.10 / 8.11

Impact:

Banner PROD database (SIS) will be unavailable.


Affected:

- Applications relying on direct access to Banner (SIS)
- Banner Admin Pages
- Banner SISWeb
- MyUCD

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 20, 2025 - 13:49 PST
Planned Maintenance: Campus Home Site Feb 23, 2025 08:00-08:30 PST
Purpose:

Minor code updates

Impact:

No downtime is expected.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 20, 2025 - 12:00 PST
Planned Maintenance - Electrical Utility Shutdown - Student Affairs Annex Feb 27, 2025 07:30-11:30 PST
Purpose:

To install a breaker in the panel that feeds Student Affairs Annex.

Impact:

Network

Affected Buildings:

STUDENT AFFAIRS ANNEX

Affected VLANs:

ECO-3-NR
HOUSING-2-FW
INTRCOL-ATHL-1-FW
POWER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 21, 2025 - 13:29 PST
Planned Maintenance: Graduate Studies Feb 27, 2025 19:00-22:00 PST
Purpose:

System Administrators will perform routine maintenance on Graduate Studies servers.

Impact:

GS eDocs, GS GradHub, GS GradTrack$, GS PRM, GS SPA, GS ProgramsManager, GS Stats

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 21, 2025 - 15:51 PST
Network Maintenance: DNS Mar 5, 2025 18:00-20:00 PST
Purpose:
Remove expired 0.1.8.f.7.0.6.2.ip6.arpa. DNSSEC DS record from ARIN

Impact:
Risk is low and no impact expected

Affected:
2607:f810::/32

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 18, 2025 - 14:08 PST
Network Maintenance: DNS Mar 12, 2025 18:00-20:00 PDT
Purpose:
Remove expired 120.128.in-addr.arpa. DNSSEC DS record from ARIN

Impact:
Risk is low and no impact expected

Affected:
128.120.0.0/16

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 18, 2025 - 14:09 PST
Past Incidents
Feb 21, 2025

No incidents reported today.

Feb 20, 2025
Emergency Maintenance: Shibboleth configuration change to use MDQ
Completed - The scheduled maintenance has been completed.
Feb 20, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 PST
Scheduled - Purpose:
InCommon is changing their data management procedures to use "MDQ" process to refresh data and has set deadline of 2/25/2025.

Impact:
Users accessing services on Shibboleth may experience momentary degradation at that time. No Shibboleth service downtime is expected, and although Shibboleth might be unavailable for some users, the services themselves will not be affected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 19, 17:38 PST
Planned Maintenance - Electrical Utility Shutdown - Fire & Police Building
Completed - The scheduled maintenance has been completed.
Feb 20, 05:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 PST
Scheduled - Purpose:
To add breakers into the main switch board for the new HVAC equipment on the rooftop.

Impact:
Potential impact to network

Affected Buildings:
FIRE&POLICE

Affected VLANs:
ARM-ALARMS-1-FW
ARM-ALARMS-1-NR
DOE-1-FW
FIRE-DEPT-1-FW
FIRE-DEPT-2-FW
PD-AUDIO-1-DMZ
PD-VIDEO-1-FW
PD-VIDEO-1-NR
PHYS-PLANT-2-FW
POLICE-4-FW
POLICE-911-DMZ
POWER-1-NR
SET-TOP-BOX-1
SHRD-SVC-CTR-1-FW
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 19, 17:36 PST
Feb 19, 2025
Box.com Partial Outage
Resolved - All services should now be returned to full functionality. We are continuing to monitor for any additional impact.
Feb 19, 15:26 PST
Update - Box.com is currently experiencing a degradation with Microsoft Online service.

Staff are investigating the issue with Box.

Please see the status page for BOX for updates: https://status.box.com/incidents/4shks2nlxwyl
Feb 19, 12:15 PST
Update - We are continuing to investigate this issue.
Feb 19, 12:03 PST
Investigating - Box.com is currently experiencing a degradation with Microsoft Online service.

Staff are investigating the issue with Box.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 19, 12:02 PST
Feb 18, 2025
Planned Maintenance: Faculty Sites Update
Completed - The scheduled maintenance has been completed.
Feb 18, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:30 PST
Scheduled - Purpose:
Update Faculty Sites

Impact:
No downtime is expected

Affected:
All web sites hosted on Faculty Sites

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 15:03 PST
Authentication Degradation for Shibboleth
Resolved - Staff resolved the problem at 1830 hrs on Monday 2/17.
Feb 18, 08:27 PST
Investigating - Authentication/Shibboleth is currently experiencing a degradation. Staff are investigating the issue.
Some applications that have been reported as affected are Canvas and UC Path.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 17, 14:46 PST
Feb 17, 2025
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Planned Maintenance: AggieService Spring '25 Release
Completed - The scheduled maintenance has been completed.
Feb 14, 23:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 PST
Scheduled - Purpose:
The vendor, Salesforce, will be performing a scheduled maintenance on their website. For additional details, visit: https://status.salesforce.com/status/maintenances/680197

Impact:
During this maintenance window all features of AggieService will not be available.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 17:53 PST
Duo Degradation
Resolved - This incident has been resolved.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 08:18 PST
Monitoring - The vendor is now indicating that Duo services have been restored. Staff is currently monitoring the system.
Feb 13, 16:35 PST
Update - Duo SMS and callback authentication should be operational once again. Device management is still impacted by the degradation and unavailable to register new devices.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 15:26 PST
Update - The degradation is ongoing with the vendor, Duo. We will continue to monitor https://status.duo.com for updates or a resolution.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 13:48 PST
Update - The vendor is still working on a fix for Duo.

Using the Duo Push option is highly encouraged for those who have the Duo Mobile App installed.

Additionally, the Duo Device Management Portal is currently down. Users cannot register new phone or devices at the moment.
Feb 13, 12:06 PST
Identified - The vendor, Duo, provided the following update on https://status.duo.com/incidents/h7lht3g1zv9w

"We have identified the issue causing Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix."


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 11:11 PST
Update - The vendor, Duo, is currently experiencing an outage and has provided the following update on https://status.duo.com/incidents/h7lht3g1zv9w

"We are currently investigating an issue causing Admin Panel login and SMS/Phone Call delivery failures across all deployments.

If you can access your Admin Panel, please utilize our other MFA methods such as Push, Passcodes, Hardware Tokens, and Security Keys in the meantime. https://duo.com/docs/policy#authentication-methods"


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 10:52 PST
Update - DUO continues to investigate this issue.

Please see their page for most up to date data: https://status.duo.com
Feb 13, 10:50 PST
Investigating - Duo is currently experiencing a degradation. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 10:27 PST
Feb 13, 2025
Campus VPN Outage
Resolved - This incident has been resolved.
Feb 13, 09:06 PST
Update - VPNs affected are functional. This incident is resolved.
Feb 13, 09:05 PST
Investigating - Campus VPN and some associated VPN services are currently experiencing an outage.

Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 07:15 PST
Planned Maintenance: Mothra Database Changes
Completed - The scheduled maintenance has been completed.
Feb 13, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 07:00 PST
Scheduled - Purpose:
Changes needed to enable Google email accounts for new VedMed students.

Impact:
Computing Accounts will be functional but the changes to password, new accounts created, permit changes will not be processed until after the change is complete. Overall, a delay in processing of the service offered from this page is what will be seen.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 12:46 PST
Feb 12, 2025

No incidents reported.

Feb 11, 2025
Emergency Network Maintenance - Davis Campus Network
Completed - The scheduled maintenance has been completed.
Feb 11, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:01 PST
Scheduled - Purpose:
Replace failing interface module in UCDNet3 core router.

Impact:
Clients with network service provided by UCDNet3.
Legacy Cisco VoIP servers located at the Quest Data Center.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 17:54 PST
Network Maintenance: Davis Campus Network
Completed - The scheduled maintenance has been completed.
Feb 11, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 06:00 PST
Scheduled - Purpose:
Remove AWS Direct Connect Gateway and Transit Gateway Attachment for a decommissioned circuit.

Impact:
No impact expected to clients. Should an unforeseen event occur, clients may experience a period of instability while troubleshooting is performed.

Affected Network:
172.22.0.0/16
172.29.0.0/16

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 7, 17:24 PST
Feb 10, 2025

No incidents reported.

Feb 9, 2025
Planned Maintenance: Campus Home Site
Completed - The scheduled maintenance has been completed.
Feb 9, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 08:00 PST
Scheduled - Purpose:
Minor code updates

Impact:
No downtime is expected.

Affected:
Campus Home Site at www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 30, 18:51 PST
Feb 8, 2025
Planned Maintenance: SiteFarm
Completed - The scheduled maintenance has been completed.
Feb 8, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 PST
Scheduled - Purpose: Upgrade SiteFarm

Impact: No downtime is expected, but performance may be impacted as caches re-warm.

Affected: All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 29, 09:10 PST
Feb 7, 2025
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Report an issue to IT Express at: ithelp@ucdavis.edu 530-754-HELP (4357)