All Systems Operational
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Past Incidents
Jul 30, 2014

No incidents reported today.

Jul 29, 2014
Resolved - card 2 on the BDF was replaced; switch with MOL&CELL-BIO-1-DMZ was also replaced; all network traffic is back to normal
Jul 29, 18:20 PDT
Update - Failed card 2 has been replaced; Switch 13083 is being replaced.
Jul 29, 18:07 PDT
Identified - A failed switch has been identified by Network Operations. Field technicians are on site currently replacing the failed hardware.
Jul 29, 16:31 PDT
Investigating - Impact:
Network connectivity is down in Briggs Hall.

Locations Affected:
MICROBIOLOGY-1-FW
MOL&CELL-BIO-1-DMZ 1131
DEAN-BIO-SCI-1-FW

Status:
Network Operations is currently investigating the outage.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 29, 15:47 PDT
Jul 28, 2014

No incidents reported.

Jul 27, 2014

No incidents reported.

Jul 26, 2014

No incidents reported.

Jul 25, 2014

No incidents reported.

Jul 24, 2014
Resolved - External service has been restored to the uConnect Lync service. Outside callers should be able to reach the UC Davis Lync conference number at this time.
Jul 24, 11:09 PDT
Investigating - Lync is currently experiencing a partial outage. The Lync Conference dial in number is non-responsive when dialed from outside Lync. Lync IM continues to works, but if you have a conference scheduled which requires people to call into our conference number, the conference number will not answer. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 24, 08:46 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 05:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:00 PDT
Scheduled - Purpose:
Vendor recommended card reloads.

Impact:
Minimal - all affected links have a resilient optical path.
Links between equipment will remain up. There may be sub-second traffic flow interruption in the case of a path switch event.

Locations Affected:
Only the WAN links below:
Backup UCD DataCenter to SAC border router
Backup Resnet link to SAC border router
Backup Research Network link to SAC border router

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 18, 10:20 PDT
Jul 23, 2014
Completed - Maintenance was conducted and completed ahead of time on the voice network cable plant that services the Fire and Police and TAPS buildings.
Jul 23, 22:54 PDT
Update - Purpose: Maintenance will be conducted on the voice network cable plant that services the Fire and Police and TAPS buildings.

Impact: All voice network traffic to and from the Fire and Police and TAPS buildings may experience degraded service between the hours of 8:00am - 5:00pm while maintenance is being conducted during this 72 hour period. 911 calls should not be affected as alternate paths are available.

Affected:
All locations on or off campus that try to contact the Fire and Police and TAPS buildings through the voice network. 911 calls should not be affected as alternate paths are available.
Jul 21, 11:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:30 PDT
Scheduled - Purpose: Maintenance will be conducted on the voice network cable plant that services the Fire and Police and TAPS buildings.

Impact: All voice network traffic to and from the Fire and Police and TAPS buildings may experience degraded service between the hours of 8:00am - 5:00pm while maintenance is being conducted during this 72 hour period.

Affected: All locations on or off campus that try to contact the Fire and Police and TAPS buildings through the voice network.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 21, 10:29 PDT
Resolved - Power has been restored in this area and all equipment has returned to service.
Jul 23, 10:12 PDT
Identified - Impact: Loss of electricity in the Research Park Drive area. Network equipment will be up until the UPS batteries are exhausted. Service is estimated to return at noon today; IET will provide updates from PG & E as we receive them. Please also see http://pge.com/myhome/outages/outage/ for more details.

Locations Affected:

BUILDINGS:
CTR NEUROSCI
DV 1460 DREW
DV 1560 DREW
DV 1616 DVNC
DV 1632 DVNC
DV 1633 DVNC
DV 1850 RSPD
NEUROSCI BLD
UNIV EXT BLD
UNIV SVCS BL

VLANs:
ACTG&FINAC-1-FW
ACTG&FINAC-2-DMZ
ACTG&FINAC-2-FW
ACTG&FINAC-3-FW
ACTG&FINAC-5-FW
ALUMNI-AFFRS-1-FW
ALUMNI-AFFRS-2
ALUMNI-AFFRS-3
CASHIER-1-FW
CTR-NEUROSCI-1-FW
CTR-NEUROSCI-3-FW
CTR-NEUROSCI-5-FW
CTR-NEUROSCI-DMZ
DANR-COMMUNI-2-FW
DEAN-MED-ADM-14-FW
DEVAR-PCI-1-NR
FAC-ADV-INST-1-DMZ
FAC-ADV-INST-1-FW
HVAC-2-FW
IDAV-1
IT-COMMUNRES-13-FW
IT-CRETV-3-FW
M-COM-HEALTH-1-FW
M-COM-HEALTH-2-FW
M-NEUROLOGY-1-FW
M-NEUROSURG-1
M-NEUROSURG-2
MOOBILENET(X)
NEAT-ORU-1-FW
NMR-1-DMZ
NMR-FACILITY-1-FW
O&M:UTILITIES-1
PUB-COMMUNIC-1-FW
SAFETY-SVCS-1-FW
U-EXTENSION-1-FW
U-EXTENSION-2-DMZ
U-EXTENSION-2-FW
U-EXTENSION-3-DMZ
U-EXTENSION-3-FW
U-EXTENSION-4-DMZ
U-EXTENSION-4-FW
U-EXTENSION-5-FW
U-RELATIONS-1-4-DMZ
U-RELATIONS-1-FW
U-RELATIONS-4-FW
VC-RESEARCH-1-DMZ
VC-RESEARCH-1-FW
VC-RESEARCH-2
VC-RESEARCH-3-DMZ
VC-RESEARCH-3-FW
VC-RESEARCH-4-NR
VC-RESEARCH-5
VC-RESEARCH-6
VC-RESEARCH-7-FW
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 23, 09:18 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 PDT
Scheduled - Purpose:
Three network switches in room 400B of Mrak suffered water intrusion and will be replaced.

Impact:
There will be losses of network connectivity as the ports are moved from one switch to the other.

Affected:
BUILDINGS:
MRAK

VLANs:
CHANCELLOR-1-FW
CHANCELLOR-2
CHANCELLOR-3
CHANCELLOR-5-DMZ
CHANCELLOR-5-FW
CHANCELLOR-6-FW
CHANCELLOR-9-FW
DEAN-AG-3-FW
MONDAVI-1-FW
MOOBILENET(X)
PLAN&BUDGET-1-FW
STUDENT-AFFRS-1-FW
VC-RESEARCH-1-FW
WASTEWATER-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 18, 11:02 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 05:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:00 PDT
Scheduled - Purpose: The Davis border router will be upgraded with a newer version of software. The newer software is the manufacturer's Technical Assistance Center current recommended version.

Impact: No impact expected. Traffic will utilize connections to the Sacramento border router while maintenance is performed.

Locations Affected:

128.120.0.0/16
169.237.0.0/16
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 17, 18:05 PDT
Jul 22, 2014
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:15 PDT
Scheduled - Purpose:
Facilities is installing a breaker. (Shutdown is pre-approved by Chad Brown). Requested by Marvin LeBlanc, BMS Electric Shop, cell 979-1537. Reference Facilities job #2469229 - D069

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Locations Affected:
BUILDINGS:
ARC PAVILION

VLANs:
HVAC-2-FW
INTRCOL-ATHL-1-FW
INTRCOL-ATHL-2
INTRCOL-ATHL-3-FW
REC-HALL-1
REC-HALL-2-FW
REC-HALL-3
REC-HALL-4


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 16, 16:36 PDT
Jul 20, 2014

No incidents reported.

Jul 19, 2014

No incidents reported.

Jul 18, 2014

No incidents reported.

Jul 17, 2014
Resolved - Resolved:
Co-location BDF hardware was successfully replaced.
Jul 17, 12:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 10:41 PDT
Update - The Network Operations Team has determined the issue exists with the colocation BDF. They are currently replacing the hardware. Estimated downtime is 30-minutes.
Jul 17, 10:27 PDT
Identified - Impact:
Due to issues reported by customers, a switch in the Data Center will be replaced.

Locations Affected:
Loss of network connectivity while the connections are moved from one switch to another.

Locations Affected:
BUILDINGS:
CMPS DATACTR

VLANs:
ARCH-&-ENGR-1-FW
CAMPUS-EV&IN-1-FW
CHANCELLOR-1-FW
CHANCELLOR-11-FW
CHANCELLOR-12-FW
CHANCELLOR-2
CHANCELLOR-4
CHANCELLOR-5-FW
CHANCELLOR-6-FW
CHANCELLOR-9-FW
CHANCELLOR-DMZ
DEAN-L&S-6
EMPHLTHOAK-1
ENV-HLTH&SAF-1-FW
EOC-1
FPMS-1-DMZ
FPMS-1-FW
IDAV-CSE-1-FW
INFO-TECH-SVCS-2-NR
IT-COMMUNRES-13-FW
JMIE-1
JMIE-2-FW
JMIE-3-FW
PARKING-SVCS-1-FW
PHYS-PLANT-1-FW
PHYS-PLANT-2-FW
PHYS-PLANT-3-FW
PHYS-PLANT-6-FW
PUB-COMMUNIC-1-FW
SAFETY-SVCS-1-DMZ
SAFETY-SVCS-1-FW
STUDENT-AFFRS-4-DMZ
STUDENT-AFFRS-4-FW
STUDENT-AFFRS-5-FW
STUDENT-AFFRS-6-FW
VC-RESEARCH-7-DMZ
VC-RESEARCH-7-FW
WASTEWATER-1-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 17, 09:26 PDT
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 PDT
Scheduled - Purpose:
The uplink on device 13499 is accumulating CRC errors. The fiber optic interface will undergo troubleshooting to repair the link.

Impact:
Data connectivity will be lost briefly while the link is repaired.

Locations Affected:
BUILDINGS:
CMPS DATACTR

VLANs:
ARCH-&-ENGR-1-FW
CAMPUS-EV&IN-1-FW
CHANCELLOR-1-FW
CHANCELLOR-11-FW
CHANCELLOR-12-FW
CHANCELLOR-2
CHANCELLOR-4
CHANCELLOR-5-FW
CHANCELLOR-6-FW
CHANCELLOR-9-FW
CHANCELLOR-DMZ
DEAN-L&S-6
EMPHLTHOAK-1
ENV-HLTH&SAF-1-FW
EOC-1
FPMS-1-DMZ
FPMS-1-FW
IDAV-CSE-1-FW
INFO-TECH-SVCS-2-NR
IT-COMMUNRES-13-FW
JMIE-1
JMIE-2-FW
JMIE-3-FW
PARKING-SVCS-1-FW
PHYS-PLANT-1-FW
PHYS-PLANT-2-FW
PHYS-PLANT-3-FW
PHYS-PLANT-6-FW
PUB-COMMUNIC-1-FW
SAFETY-SVCS-1-DMZ
SAFETY-SVCS-1-FW
STUDENT-AFFRS-4-DMZ
STUDENT-AFFRS-4-FW
STUDENT-AFFRS-5-FW
STUDENT-AFFRS-6-FW
VC-RESEARCH-7-DMZ
VC-RESEARCH-7-FW
WASTEWATER-1-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 11, 15:46 PDT
Jul 16, 13:51 PDT
Jul 16, 2014

No incidents reported.