Update - Status update:
Images missing from knowledge articles are currently being recovered. Approximately 20% of the article images have been restored at this time. Images are being recovered based on view count; those with highest view counts are being addressed first.
Feb 11, 16:51 PST
Update - ServiceNow Administrators have resolved the email issue.

Emails from ServiceNow are again coming from ucdservicedesk@ucdavis.edu
Feb 11, 10:07 PST
Identified - ServiceNow Administrators have identified two issues after the upgrade to Geneva:

- Knowledge Base Articles (http://kb.ucdavis.edu) with file attachments or screenshots are not currently displaying
- Emails from ServiceNow are coming from ucdavisit@service-now.com as opposed to ucdservicedesk@ucdavis.edu

Affected Services:

ServiceNow
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 09:49 PST
Update - Work is scheduled to continue through Friday February 12th.
Feb 4, 12:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 08:00 PST
Scheduled - Purpose: Repairs will be conducted on the copper feeder cable that provides voice network service to multiple buildings west of Hwy 113. During this time voice network traffic to and from these locations may experience degraded service.

Impact: The list of buildings are as follows:

4967 (WV CENTER)
4968 (WV LRCC)
4962-K026 (VIRIDIAN 5)
7707-R (BOOSTER TANK & PUMP #2)
4705-K001 (WEST VILLAGE TRAILER #1)
4881-S048 (CNPRC CEF)
LCCB-L999 (X-CONN BOX-04 HOPKINS/BEE)
4252-N027 (TB 160)
4711-L037 (WST CTR AGEQ)
4911-L041 (LIFT STAT 12)
3762-L003 (VEG STORE)
4711-L037 (WST CTR AGEQ)
4457-N031 (VEG FLD HQ C)
4192-N024 (AGRON FLDLAB)
4019-L008 (WEATHER STA)
3765-L006 (WS&E FLB)
4209-L028 (WELL E4A)
3469-L004 (TB 12)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Banner ? Operational
Box ? Operational
Cable TV Operational
CAS ? Operational
Computing Accounts ? Operational
Cyrus Email ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Operational
SAN & DCFS ? Operational
ServiceNow ? Partial Outage
Shibboleth ? Operational
Smartsite ? Operational
Software Website ? Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voice ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Planned Maintenance: SmartSite Feb 12, 04:30-07:00 PST
- Purpose:
SmartSite performs regular maintenance on the system every Friday morning. This may include brief downtimes for system restarts.

Impact:
SmartSite may be unavailable for brief moments during the maintenance window. There should be no impact after the maintenance.

Affected Services:
SmartSite


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 9, 07:49 PST
Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to the generator power during the test.

Affected:
-Campus and Resnet data networks
-Connectivity to the Internet
-Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 8, 14:16 PST
Purpose:
Performing a software rollback to address a possible bug issue in the current software version.

Impact:
The Campus Symposium Videoconference bridging service will be unavailable during the software rollback process.

Affected:
All videoconference calls into the Campus Symposium bridge will not work.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 11, 12:45 PST
Purpose:
Need to replace switch due to vendor request.

Impact:
Loss of network connectivity as the ports are moved from one switch to the other.

Affected:
BUILDINGS:
TERECRO LABEN

VLANs:
HOUSING-1-FW
MOOBILENET(X)
TERCERO-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 8, 14:13 PST
Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
BannerConnect Only (bannerconnect.ucdavis.edu)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 9, 11:12 PST
Purpose:
IET will be updating the ucdavis.edu SPF record in DNS from the current "?" (neutral) flag to "~" (softfail). This is in preparation for further system enhancements.

Impact:
No client impact is expected.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 10, 15:39 PST
System Metrics Month Week Day
www.ucdavis.edu uptime
Fetching
smartsite.ucdavis.edu uptime
Fetching
my.ucdavis.edu uptime
Fetching
www.ucdavis.edu response time
Fetching
smartsite.ucdavis.edu response time
Fetching
my.ucdavis.edu response time
Fetching
Past Incidents
Feb 11, 2016
Resolved - The failed card has been replaced, and the Campus Symposium Videoconference bridge has been returned to normal operation.
Feb 11, 07:52 PST
Update - The vendor is shipping a replacement card. The card is expected to arrive 2/10/16 sometime after 1200. The card will be installed and tested the following morning, 2/11/16.
Feb 9, 12:24 PST
Identified - The vendor has identified a failed card in the system, and is shipping a replacement. The replacement card should be received and installed tomorrow afternoon.
Feb 8, 15:55 PST
Investigating - Impact:
The Campus Symposium Videoconference bridging service is currently unavailable due to a system error.

Locations Affected:
All videoconference calls into the Campus Symposium bridge will not work.

Status:
The NOC is working with the vendor to identify and resolve the issue.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 8, 10:27 PST
Completed - The scheduled maintenance has been completed.
Feb 11, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 19:00 PST
Scheduled - Purpose:
ServiceNow upgrade to the Geneva Release Patch 3.

Impact:
ServiceNow will unavailable for a brief period during the upgrade process. Expected downtime is approximately one hour. Remaining maintenance time will be dedicated to release patching and functionality enhancements. The service will be available, but performance may be degraded. Release notes will be available Monday, February 8th at: http://itsm.ucdavis.edu/development-release-notes

Affected Services:
ServiceNow production instance (http://ucdavisit.service-now.com)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 5, 17:20 PST
Feb 8, 2016
Resolved - Work on the affected cable has been completed.
Feb 8, 12:07 PST
Identified - Some users are experiencing no dial tone, static and dropped calls. A wet cable splice has been identified. The splice is being dried out and repairs will continue throughout this week.
Feb 1, 14:53 PST
Resolved - All queued updates were processed on Friday afternoon and new updates are being processed normally.
Feb 8, 09:12 PST
Monitoring - On Thursday, February 2nd, 2016 at 10am the accounts update script stopped. All uConnect update operations from computing accounts database since that time were not processed. Most importantly this covers new user account provisioning and passphrase updates.

The feed has been fixed and all queued actions are being processed. Back logged actions should all be processed by 4:15pm

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 5, 15:13 PST
Feb 7, 2016

No incidents reported.

Feb 6, 2016
Completed - The scheduled maintenance has been completed.
Feb 6, 15:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:00 PST
Scheduled - Purpose:
Purpose: To replace transformer with broken switch. Bird wire on overhead lines and maintenance as required. (Generators will be running). Requested by Randes Biete, Utilities High Voltage, cell 308-1104. Reference job # 2621635HV1 – S Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
BUILDINGS:
TB 196

VLANs:
MOOBILENET(X)
PRIM-RES-CTR-3-FW
PRIM-RES-CTR-4-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 27, 16:05 PST
Feb 5, 2016
Completed - The scheduled maintenance has been completed.
Feb 5, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 04:30 PST
Scheduled - Purpose:
SmartSite performs regular maintenance on the system every Friday morning. This may include brief downtimes for system restarts.

Impact:
SmartSite may be unavailable for brief moments during the maintenance window. There should be no impact after the maintenance.

Affected Services:
SmartSite

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 2, 08:48 PST
Feb 4, 2016
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 PST
Scheduled - Purpose:
Vendor recommended hardware replacement.

Impact:
None expected. Traffic will use alternative links while hardware is replaced.

Locations Affected:
All campus wireless

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 1, 15:47 PST
Feb 3, 2016
Completed - The scheduled maintenance has been completed.
Feb 3, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 17:30 PST
Scheduled - Purpose:
Upgrading the OS for the Quest NetApp SAN.

Impact:
No loss of connectivity expected during the maintenance, though there will be some storage path degradation while SAN traffic is routed to the other controller

Affected Services:
Virtualization Service
uConnect
Banner Dev

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 26, 15:10 PST
Completed - The scheduled maintenance has been completed.
Feb 3, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:00 PST
Scheduled - Purpose:
CAS cluster synchronization will be adjusted to improve reliability and stability under load.

Impact:
No user-visible change in behavior is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 26, 14:10 PST
Feb 2, 2016

No incidents reported.

Feb 1, 2016
Completed - The scheduled maintenance has been completed.
Feb 1, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 17:30 PST
Scheduled - Purpose:
Upgrading the OS for the Data Center NetApp SAN.

Impact:
No loss of connectivity expected during the maintenance, though there will be some storage path degradation while SAN traffic is routed to the other controller

Affected Services:
Virtualization Service
uConnect
Banner Dev

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 26, 15:07 PST
Jan 31, 2016

No incidents reported.

Jan 30, 2016
Completed - The scheduled maintenance has been completed.
Jan 30, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 07:00 PST
Scheduled - Purpose:
This will affect all electrical powered systems, including lights, pumps, motors, actuators, fume hoods, air handler (heating, cooling, ventilation). This is for work that is being done in room 1104. The emergency power for the building will still be available during this time. To swap power feeder at the main distribution to accommodate the above listed room. Requested by Brad Gaby, 4G50, BMS Electric Shop, Cell 979-1864 Reference job #2640745EL2 – E169

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
BUILDINGS:
GHAUSI

VLANs:
COE-ITSS-1-NR
COE-ITSS-2-FW
COE-ITSS-3-FW
ENG-AP-SCI-1
ENG-AP-SCI-4
ENG-BIOMED-2
ENG-CHEM&MAT-1
ENG-CHEM&MAT-2-FW
ENG-CIVL&ENV-1
ENG-CIVL&ENV-2
ENG-CIVL&ENV-4
ENG-CIVL&ENV-6-DMZ
ENG-CIVL&ENV-6-FW
ENG-ELEC&CMP-2
HVAC-2-FW
IT-CRETV-3-FW
LIGHTING-1-NR
LIGHTING-2-NR
MOOBILENET(X)



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 27, 15:49 PST
Jan 29, 2016
Resolved - security.ucdavis.edu can be accessed through the secure site https://security.ucdavis.edu
Jan 29, 21:04 PST
Investigating - Security.ucdavis.edu is currently experiencing an outage. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 29, 17:43 PST
Resolved - Comcast found the problem and has corrected it.
Jan 29, 10:35 PST
Identified - Impact:
Xfinity On Campus is down.

Locations Affected:
UC Davis. Wired coax connections are up. The online Xfinity On Campus service is down.

Status:
Comcast engineers are aware of the issue and are working toward a resolution.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 29, 09:36 PST
Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 04:30 PST
Scheduled - Purpose:
SmartSite performs regular maintenance on the system every Friday morning. This may include brief downtimes for system restarts.

Impact:
SmartSite may be unavailable for brief moments during the maintenance window. There should be no impact after the maintenance.

Affected Services:
SmartSite

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 26, 09:12 PST
Jan 28, 2016

No incidents reported.