Update - The Sympa mailing list service has been re-enabled. System administrators will be monitoring the service.
Oct 30, 00:46 PDT
Update - The Sympa service has been taken offline to clear the mail queue. This will result in a delay of messages sent to any UC Davis mailing list, including class mailing lists.
Oct 30, 00:34 PDT
Update - The Sympa mailing list service has been re-enabled. System administrators will be monitoring the service.
Oct 29, 17:02 PDT
Update - More information about this issue can be found at TechNews. We will update this incident again once email delivery has been enabled for Sympa mailing lists.
Oct 29, 16:44 PDT
Update - Email delivery to Sympa mailing lists will be enabled within the next 2 hours. Another update will be provided with additional details soon.
Oct 29, 16:06 PDT
Update - The Sympa service will be taken offline to institute a configuration change that should help with the volume of auto-responses and unsubscribe requests. This will result in a delay of messages sent to any UC Davis mailing list, including class mailing lists.
Oct 29, 08:34 PDT
Monitoring - Sympa is once again processing emails. The service is working through the back log of queued messages. Messages sent to a UC Davis mailing list are still likely to be delayed. Additionally the Sympa website, lists.ucdavis.edu, will be undergoing a similar evaluation and will be unavailable until further notice. IET staff will continue to monitor the service. More information about this issue can be found at TechNews.
Oct 28, 15:18 PDT
Update - The evaluation of the Sympa configuration is continuing. There is no estimated time to return to service. Any message sent to a UC Davis mailing list will be queued for delivery once the service returns to normal operations.
Oct 28, 11:36 PDT
Investigating - The Sympa list service is not processing any requests for regular and Class Mailing lists at this time pending a review of list configurations and spam protection measures following the recent unauthorized bulk mailing. All messages sent to a UC Davis mailing list will be queued for delivery once the Sympa service is back in normal operations.
Oct 28, 09:01 PDT
Banner ? Operational
Box ? Operational
Cable TV Operational
CAS ? Operational
Computing Accounts ? Operational
Cyrus Email ? Operational
DaFIS ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Email Lists ? Degraded Performance
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
Smartsite ? Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voice ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Purpose:
This will affect all electrical power. H205-H206-H207-H208 will have no power from 7:00am to 8:00am then will be on normal power until 4:00pm then will be off until 5:00pm then back to on to normal power. Removal of trees around high voltage lines. Requested by George Jones, Utilities High Voltage, 681-7318. Reference job #2521854- H Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
LEUKEMIA LAB

VLANs:
HVAC-2-FW
VM-RESEARCH-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 29, 08:36 PDT
Purpose:
This will affect all electrical power. H205-H206-H207-H208 will have no power from 7:00am to 8:00am then will be on normal power until 4:00pm then will be off until 5:00pm then back to on to normal power. Removal of trees around high voltage lines. Requested by George Jones, Utilities High Voltage, 681-7318. Reference job #2521854- H Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
LEUKEMIA LAB

VLANs:
HVAC-2-FW
VM-RESEARCH-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 29, 08:38 PDT
Purpose:
SmartSite will be unavailable for approximately one hour on Sunday, November 2, 2014 for Daylight Saving time adjustments.

Impact:
SmartSite will be unavailable during the downtime window. There should be no impact after the update.

Affected Services:
SmartSite
Posted on Oct 29, 17:00 PDT
Planned Maintenance: Banner Nov 8, 06:00-07:00 PDT
Purpose:
The Banner ‘production’ server will undergo routine patching.

Impact:
All services dependent on our Banner ‘production’ server will not be available.

Affected:
- Banner prod server
- Banner prod database (SIS)
- Applications relying on direct access to Banner (SIS)
- Banner forms (INB)
- Banner SISWeb
- Online Student Services Portal
- SISDocs
- SmartSite

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 30, 16:22 PDT
Planned Maintenance: SmartSite Dec 23, 04:30-07:00 PDT
Purpose:
SmartSite will be unavailable for system updates.

Impact:
SmartSite will be unavailable during the downtime window. There should be no impact after the update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 30, 10:29 PDT
System Metrics Month Week Day
www.ucdavis.edu uptime
fetching...
www.ucdavis.edu response time
fetching...
Smartsite uptime
fetching...
Smartsite response time
fetching...
myUCDavis uptime
fetching...
myUCDavis response time
fetching...
Past Incidents
Oct 31, 2014
Resolved - High load issues caused several load balanced services to appear slow or unavailable to some customers. Load was reduced by taking heavily loaded servers out of the load balancer. System Administrators continue to investigate to determine the root cause.
Oct 31, 13:28 PDT
Investigating - Several IT services across campus are currently experiencing degrade service. Some customers are reporting time outs while attempting to connect to several services including, but not limited to, www.ucdavis.edu and software.ucdavis.edu. Staff are investigating the issue and updates will be posted as soon as information can be discovered about the extent of the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 31, 10:37 PDT
Completed - The scheduled maintenance has been completed.
Oct 31, 06:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 05:45 PDT
Scheduled - Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to generator power for the duration of the test.

Locations Affected:
-Campus and Resnet data networks
-Connectivity to the Internet
-Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 30, 16:24 PDT
Oct 30, 2014
Completed - The scheduled maintenance has been completed.
Oct 30, 07:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:30 PDT
Scheduled - Purpose:
One (of three) network switches is being replaced at the physical sciences library.

Impact:
Brief loss of network connectivity as NAMs are moved from one switch to the other.

Building:
PHY SCI LIB

VLANs:
LIBRARY-5-FW
MOOBILENET(X)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 27, 15:34 PDT
Oct 29, 2014
Completed - The scheduled maintenance has been completed.
Oct 29, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:30 PDT
Scheduled - Purpose:
BDF card has bad context needs replacement.

Impact:
Brief loss of network connectivity as switches are moved to replacement card.

Buildings:
CFA ADMIN
CFA MONDAVI
PARKING SE

VLANs:
ARCH-&-ENGR-2
FOOD-SERVICE-1-FW
FOOD-SERVICE-2-FW
IT-CRETV-COM-1-FW
MCAST-HD-1
MONDAVI-1-2-DMZ
MONDAVI-1-FW
MONDAVI-2-FW
MONDAVI-4-NR
MONDAVI-5
MONDAVI-6-NR
MOOBILENET(X)
MUSIC-1-FW
O&M:UTILITIES-1
POLICE-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 24, 11:38 PDT
Oct 28, 2014
Resolved - The EVM server has been restarted. Notifications and email deliveries are now processing normally.
Oct 28, 10:46 PDT
Identified - The Enhanced Voice Mail system is not delivering emails and notifications to users. NOC and Data Center personnel are investigating. Actual voice mails are not affected. Users should dial into their mailbox manually to retrieve voice mails until further notice.
Oct 28, 08:47 PDT
Oct 27, 2014

No incidents reported.

Oct 26, 2014
Resolved - The Smartsite outage has been resolved. Staff will continue to monitor Smartsite for any possible issues.
Oct 26, 14:54 PDT
Investigating - Smartsite is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 26, 12:54 PDT
Completed - The scheduled maintenance has been completed.
Oct 26, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 PDT
Scheduled - Purpose:
SmartSite will perform maintenance on the system.

Impact:
SmartSite will be unavailable during the maintenance window. There should be no impact after the update.

Affected Services:
SmartSite


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 23, 18:44 PDT
Oct 25, 2014

No incidents reported.

Oct 24, 2014
At 11:40 AM Thursday an authentication change was pushed out to the campus mail routers to tighten the security of the systems. It was discovered that these changes affected campus users' ability to login to the servers to send email, and the changes were reverted on 9:50 AM on Friday.
Oct 24, 20:30 PDT
Oct 23, 2014
Completed - The scheduled maintenance has been completed.
Oct 23, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:30 PDT
Scheduled - Purpose:
Upgrade SAN OS version to apply security patches and enable replication.

Impact:
The OS upgrade requires a reboot of each controller. The controllers are redundant and clients should see no impact.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 20, 10:36 PDT
Oct 22, 2014

No incidents reported.

Oct 21, 2014

No incidents reported.

Oct 20, 2014
Resolved - After monitoring SmartSite for a period of time under normal load, no additional issues have arisen. SmartSite administrators have now indicated this outage is resolved.
Oct 20, 16:38 PDT
Monitoring - SmartSite administrators have cleared current issues preventing SmartSite from loading and are now monitoring the service for additional issues.
Oct 20, 11:32 PDT
Update - SmartSite is continuing to experiencing a performance degradation and partial outage. No new users are being admitted to SmartSite while administrators monitor the system recovery.
Oct 20, 11:14 PDT
Investigating - SmartSite is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 20, 09:26 PDT
Oct 19, 2014

No incidents reported.

Oct 18, 2014

No incidents reported.

Oct 17, 2014

No incidents reported.