In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 08:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
DaFISconnect Only (DaFISconnect.ucdavis.edu)
Servers:
DaFISconn1
DaFISconn2
DaFISconn3
DaFISconn4
DaFISconn8
DaFISconn9
DaFISconn10
DaFIS-CB
DaFIS-R1
DaFIS-R2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 08:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Server will be rebooted. Service will be unavailable during the window.

Affected Services:
MyTravel Only (mytravel.ucdavis.edu)
Servers: teak


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Banner ? Operational
Box ? Operational
Cable TV Operational
CAS ? Operational
Computing Accounts ? Operational
Cyrus Email ? Operational
DaFIS ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
Smartsite ? Operational
Software Website ? Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voice ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Purpose:
Upgrading the network switches on the third floor of Tupper Hall.

Impact:
Multiple brief outages, up to 45 minutes, while the NAM connections are moved to the new switches.

Affected:
BUILDINGS:
TUPPER HALL

VLANs:
DEAN-MED-ADM-11-NR
DEAN-MED-ADM-12-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-14-FW
DEAN-MED-ADM-4-FW
DEAN-MED-ADM-5-FW
DEAN-MED-ADM-6-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-9-FW
DEAN-VETMED-2-FW
MOOBILENET(X)
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Apr 14, 10:07 PDT
Purpose:
Monthly Security Patching and Solaris OS patching (reboot)

Impact:
Banner Development
EDMS Development

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Apr 17, 16:50 PDT
Purpose:
Upgrading the network switches on the fourth floor of Tupper Hall.

Impact:
Multiple brief outages, up to 45 minutes, while the NAM connections are moved to the new switches.

Affected:
BUILDINGS:
TUPPER HALL

VLANs:
DEAN-MED-ADM-11-NR
DEAN-MED-ADM-12-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-14-FW
DEAN-MED-ADM-4-FW
DEAN-MED-ADM-5-FW
DEAN-MED-ADM-6-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-9-FW
DEAN-VETMED-2-FW
MOOBILENET(X)
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Apr 14, 10:11 PDT
Purpose:
Monthly Security Patching and Solaris OS patching (reboot)

Affected:
Admissions Service
SmartSite Service
Course Management Service
Banner Service

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Apr 17, 16:42 PDT
System Metrics Month Week Day
www.ucdavis.edu uptime
Fetching
smartsite.ucdavis.edu uptime
Fetching
my.ucdavis.edu uptime
Fetching
www.ucdavis.edu response time
Fetching
smartsite.ucdavis.edu response time
Fetching
my.ucdavis.edu response time
Fetching
Past Incidents
Apr 18, 2015
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)
Servers:
BannerTSCB
BannerTS1
BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 14, 10:11 PDT
Apr 17, 2015
Resolved - The EVM server application has been restarted and is now processing normally.
Apr 17, 09:05 PDT
Investigating - The delivery of EVM voice mails for users with boxes between 28800 and 47599 is delayed. NOC personnel are investigating. Actual voice mail is not affected. Users are encouraged to login to their accounts manually to retrieve their voice mails until further notice.
Apr 17, 07:42 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:30 PDT
Scheduled - Purpose:
To install temporary power for solar house project. (Pre-approved by Steve Silva & Hailey Shaul). Requested by Joe Carbahal, Utilities High Voltage, Cell 681-2241. Reference job # 2557854 – F Zones

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
HEADHOUSE 002
HEADHOUSE 003
HEADHOUSE 006
INTERNAL AUDIT TRAILER


VLANs:
CHANCELLOR-5-FW
ENTOMOLOGY-2
NEMATOLOGY-1-FW
PLAN&BUDGET-1-FW
PLANT-BIOLOGY-1-FW
PLANT-SCIENCES-1-FW
PLANT-SCIENCES-9-FW
VIT&ENOL-1-FW
INTERNAL-AUD-1-DMZ
INTERNAL-AUD-1-FW
CHANCELLOR-6-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 15, 13:03 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 PDT
Scheduled - Purpose:
This will affect all electrical power to the building. To install 3 each breakers. Requested by John Dysart, BMS Electric Shop, cell 979-1526. Reference job 2543196EL2 – C109.

Impact:
Data connectivity will be lost if UPS batteries are depleted.

Building:
URBAN FORESTRY

VLANs:
DEAN-AG-1-FW
DEAN-AG-3-FW
DEAN-AG-7-FW
MOOBILENET(X)
PLANT-SCIENCES-3-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 13, 11:03 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:30 PDT
Scheduled - Purpose:
To change breakers in panel L.. Requested by Rick Noring, Utilities High Voltage, Cell 681-2061 Reference job # 2558649–B074.

Impact:
Data connectivity will be lost if UPS batteries are depleted.

Building:
DUTTON HALL

VLANs:
ACAD-PREP-PROG-1-DMZ
ACAD-PREP-PROG-1-FW
ACTG&FINAC-1-FW
CASHIER-1-FW
COUNSELING-2-NR
FIN-AID&EMPL-1-FW
FIN-AID&EMPL-2
HVAC-2-FW
INTRCOL-ATHL-1-FW
INTRCOL-ATHL-3-FW
LIGHTING-1-NR
LIGHTING-2-NR
MOOBILENET(X)
O&M:UTILITIES-1
REGISTRAR-1-FW
STDT-JUD-AFF-1-FW
STUDENT-AFFRS-1-FW
STUDENT-AFFRS-3-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 15, 10:14 PDT
Apr 16, 2015
Completed - The scheduled maintenance has been completed.
Apr 16, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:30 PDT
Scheduled - Purpose:
Upgrading the network switches in Thurman and Schalm Aquatic

Impact:
Multiple brief outages, up to 45 minutes, while the NAM connections are moved to the new switches.

Locations Affected:
BUILDINGS:
THURMAN
SCHALM AQ


VLANs:
HVAC-2-FW
INTRCOL-ATHL-1-FW
INTRCOL-ATHL-4-NR
MOOBILENET(X)
MU-GENERAL-1
O&M:UTILITIES-1
WIRELESS-DESKTOP

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 14, 09:25 PDT
Apr 15, 2015
Completed - The scheduled maintenance has been completed.
Apr 15, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:30 PDT
Scheduled - Purpose:
Upgrading the network switches on the second floor of Tupper Hall.

Impact:
Multiple brief outages, up to 45 minutes, while the NAM connections are moved to the new switches.

Locations Affected:
BUILDINGS:
TUPPER HALL


VLANs:
ANML-RES-SVC-1-FW
DEAN-MED-ADM-1-FW
DEAN-MED-ADM-11-NR
DEAN-MED-ADM-12-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-5-FW
DEAN-MED-ADM-6-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-9-FW
DEAN-VETMED-1-FW
DEAN-VETMED-2-FW
ENG-BIOMED-2
HVAC-2-FW
INTRCOL-ATHL-1-FW
INTRCOL-ATHL-4-NR
IT-COMMUNRES-13-FW
M-CURIC-SUPT-1-FW
MOOBILENET(X)
MU-GENERAL-1
O&M:UTILITIES-1
SAFETY-SVCS-1-FW
VET-DIAG-LAB-1
VH-ADMIN-1-FW
VM-ACADPROGS-1-FW
VM-GEN-I&R-1-FW
VM-GEN-I&R-6-FW
VM-MED&EPIDM-2-FW
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 14, 09:27 PDT
Completed - The scheduled maintenance has been completed.
Apr 15, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:30 PDT
Scheduled - Purpose:
To install temporary power for solar house project. (Pre-approved by Steve Silva & Hailey Shaul). Requested by Joe Carbahal, Utilities High Voltage, Cell 681-2241. Reference job # 2557854 – F Zones

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
HEADHOUSE 002
HEADHOUSE 003
HEADHOUSE 006
INTERNAL AUDIT TRAILER


VLANs:
CHANCELLOR-5-FW
ENTOMOLOGY-2
NEMATOLOGY-1-FW
PLAN&BUDGET-1-FW
PLANT-BIOLOGY-1-FW
PLANT-SCIENCES-1-FW
PLANT-SCIENCES-9-FW
VIT&ENOL-1-FW
INTERNAL-AUD-1-DMZ
INTERNAL-AUD-1-FW
CHANCELLOR-6-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 8, 16:31 PDT
Apr 14, 2015
Completed - The scheduled maintenance has been completed.
Apr 14, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 PDT
Scheduled - Description: Network Upgrades Tupper Hall, Thurman, Schalm Aquatic Center

Start of Window : 04/14/2015 07:31
End of Window : 04/14/2015 15:31
(all times are in 24 hour format)

Purpose:
Upgrading the network switches in Tupper Hall, Thurman, and Schalm Aquatic Center

Impact:
Multiple brief outages, up to 45 minutes, while the NAM connections are moved to the new switches.

Affected:
BUILDINGS:
TUPPER HALL
THURMAN
SCHALM AQ


VLANs:
ANML-RES-SVC-1-FW
DEAN-MED-ADM-1-FW
DEAN-MED-ADM-11-NR
DEAN-MED-ADM-12-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-5-FW
DEAN-MED-ADM-6-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-9-FW
DEAN-VETMED-1-FW
DEAN-VETMED-2-FW
ENG-BIOMED-2
HVAC-2-FW
INTRCOL-ATHL-1-FW
INTRCOL-ATHL-4-NR
IT-COMMUNRES-13-FW
M-CURIC-SUPT-1-FW
MOOBILENET(X)
MU-GENERAL-1
O&M:UTILITIES-1
SAFETY-SVCS-1-FW
VET-DIAG-LAB-1
VH-ADMIN-1-FW
VM-ACADPROGS-1-FW
VM-GEN-I&R-1-FW
VM-GEN-I&R-6-FW
VM-MED&EPIDM-2-FW
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WLS-UNMANAGED-1


Locations Affected:

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 14, 07:46 PDT
Apr 13, 2015

No incidents reported.

Apr 12, 2015

No incidents reported.

Apr 11, 2015

No incidents reported.

Apr 10, 2015
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:00 PDT
Scheduled - Purpose:
BDF router upgrade to a test build of code containing vendor anticipated fix.

Impact:
There will be periods of network downtime as the BDF code is upgraded and tests are run.

Locations Affected:
BUILDINGS:
ARS H-1
ARS HEADQUARTERS
ARS M-4
ARS M3
ARS R1
ARS Q3
CALIFORNIA RAPTOR TRAILER
CELLULAR BIOLOGY LAB
CENTER FOR HEALTH & ENVIRONMENT ANNEX
CENTER FOR HEALTH & ENVIRONMENT OFFICE & LAB
CENTER FOR HEALTH & ENVIRONMENT CLINICAL MEDICINE
CENTER FOR EQUINE HEALTH
AREA 10 CEF
LEUKEMIA LAB
PLANT PATHOLOGY LAB
VET MED GENETICS LAB
TB 127
WASTE WATER TREATMENT PLANT

VLANs:
ANIMAL-SCI-1-FW
ANIMAL-SCI-2
ANML-RES-SVC-1-FW
ARCH-&-ENGR-2
CTR-CMP-MED-1-FW
CTR-CMP-MED-2-FW
CTR-CMP-MED-5-FW
CTR-HLTH&ENV-1-DMZ
CTR-HLTH&ENV-1-FW
DEAN-MED-ADM-1-FW
DEAN-MED-ADM-8-FW
DOE-1-FW
ENTOMOLOGY-1-FW
ENV-HLTH&SAF-1-FW
ENV-HLTH&SAF-2
ENV-TOX-1-FW
HVAC-2-FW
IT-COMMUNRES-13-FW
M-COM-HEALTH-1-2-DMZ
M-COM-HEALTH-1-FW
M-COM-HEALTH-2-FW
MOOBILENET(X)
NEMATOLOGY-1-FW
O&M:UTILITIES-1
O&M:UTILITIES-2
PHYS-PLANT-1-FW
PHYS-PLANT-3-FW
PLAN&BUDGET-1-FW
PLANT-BIOLOGY-1-FW
PLANT-PATH-1-FW
PLANT-PATH-3
PLANT-SCIENCES-2-FW
SAFETY-SVCS-1-FW
VETGENETICS-1
VETGENETICS-2-FW
VETGENETICS-3-FW
VETGENETICS-4
VH-ADMIN-1-FW
VM-RESEARCH-1-FW
VM-VECTOR-DIS-RSCH-1-FW
WASTEWATER-1-FW
WATER-1-NR

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 7, 10:21 PDT
Completed - The scheduled maintenance has been completed.
Apr 10, 06:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:45 PDT
Scheduled - Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to generator power for the duration of the test.

Affected:
-Campus and Resnet data networks
-Connectivity to the Internet
-Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 7, 09:54 PDT
Apr 9, 2015
Completed - The scheduled maintenance has been completed.
Apr 9, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 PDT
Scheduled - Purpose:
Work will be done on the rectifier providing power to the voice system at Solano Park.

Impact:
Potential for brief outage of telephone voice service.

Locations Affected:
Solano Park

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 6, 09:49 PDT
Apr 8, 2015
Resolved - Administrators have restarted the impacted server and Software.ucdavis.edu is now functioning as normal.
Apr 8, 18:38 PDT
Investigating - Software.ucdavis.edu is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 8, 17:32 PDT
Apr 7, 2015
Resolved - The EVM server has been restarted and is now processing normally.
Apr 7, 09:21 PDT
Investigating - The delivery of EVM voice mails for users with boxes between 24200 and 28799 is delayed. NOC personnel are investigating. Actual voice mail is not affected. Users are encouraged to login to their accounts manually to retrieve their voice mails until further notice.
Apr 7, 08:54 PDT
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 PDT
Scheduled - Purpose:
Upgrading to the latest vendor recommended version to resolve a bug issue that is creating false error messages.

Impact:
None expected. The systems are in a high availability configuration and will be upgraded sequentially.

Locations Affected:
All Campus and Resnet DNS and DHCP services should an unanticipated outage occur.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 3, 09:35 PDT
Apr 6, 2015

No incidents reported.

Apr 5, 2015
Resolved - no calls today (Sunday) closing incident as resolved
Apr 5, 13:24 PDT
Monitoring - SmartSite has been returned to service and is available for use. System administrators will continue to monitor the system as usage returns to normal.
Apr 4, 19:20 PDT
Update - SmartSite administrators worked well into the night and made good progress. They were informed that hardware replacement parts are needed to proceed which are expected to arrive this morning at the SmartSite vendor's data center. Once received, the installations and configurations will continue.

SmartSite will continue to be unavailable thru at least the early afternoon of Saturday, April 4th.
Apr 4, 10:06 PDT
Update - The SmartSite vendor is continuing to work with the hardware vendor to correct the hardware fault and bring the systems back online. Multiple clients are affected by this outage.

While SmartSite may be returned to service tonight, expect that the system will be unavailable thru Saturday, April 4th.
Apr 3, 21:05 PDT
Identified - The vendor hosting SmartSIte has identified a hardware failure and is working with their hardware vendor to resolve the failure and bring SmartSite back up. Unfortunately they do not have an Estimate Time to Repair.
Apr 3, 13:47 PDT
Investigating - Users are unable to reach SmartSite (http://smartsite.ucdavis.edu). System administrators have been notified and are currently investigating.
Apr 3, 11:42 PDT
Monitoring - The vendor for SmartSite have restored the site and are continuing to monitor the service.
Apr 2, 12:46 PDT
Identified - Vendor has identified an issue with their DNS service and is working to resolve the issue.
Apr 2, 11:02 PDT
Investigating - We have received reports of users not being able to connect to SmartSite with the following error:
"HTTP Status 500 - java.net.UnknownHostException: cas.ucdavis.edu"

IT Express has notified system administrators who are currently investigating.
Apr 2, 09:40 PDT
Monitoring - SmartSite is available again and administrators are monitoring the service.
Apr 1, 10:55 PDT
Investigating - We have received reports of users not being able to connect to SmartSite. IT Express has notified system administrators who are currently investigating.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 1, 10:30 PDT