Investigating - uConnect administrators are investigating a new round of authentication issues resulting in repeated logon prompts.
Dec 17, 09:02 PST
Monitoring - Beginning December 9th and continuing into today, Microsoft reports that some clients may experience authentication issues resulting in repeated logon prompts and/or slow mail client performance for some users.

From Microsoft support:

“User Experience: Affected users may have been unable to connect to the Exchange Online service when using the Outlook client, Outlook Web App (OWA) or Exchange Web Services (EWS). As a workaround, users may have been able to connect using Exchange ActiveSync (EAS) (e.g., the Windows Mail app or mobile devices).”

uConnect administrators have received few reports of user issues but are continuing to monitor the impact on the campus user population. Updates on the service degradation will be provided as they are received from Microsoft Support.

Services affected:
Office 365 Exchange MAPI
Office 365 EWS
Office 365 ActiveSync

Clients affected:
Desktop mail clients (all versions)
mobile device clients (all versions)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 12, 13:52 PST
Update - CR technicians are still working on the affected cable.
Dec 5, 11:43 PST
Update - Work on the affected cable is expected to continue through the first week of December.
Nov 24, 14:47 PST
Update - Work will continue on the cable that serves the Hart, Everson and Walker buildings, throughout the week of November 17th. Some users may experience static or temporary loss of voice service.
Nov 19, 07:49 PST
Update - Work on one of the affected cables is expected to be completed by the end of Friday, Nov 14th. Work will commence on the cable that serves Hart, Everson and Walker buildings on Monday, Nov 17th. Some users may experience static or loss of voice service.
Nov 13, 15:33 PST
Update - Repairs are still being made to the affected cables. Work will resume on Monday, November 10th.
Nov 7, 14:54 PST
Update - Technicians are working on cable splice repairs. Some users may continue to experience intermittent static and loss of service over the next few days.
Nov 4, 14:48 PST
Identified - The problem appears to be moisture in the cable splice cases. CR technicians are working on the repair.
Nov 4, 07:37 PST
Investigating - Reports of telephone service interruption for some users at Wickson, Hunt, Hart, Freeborn and Viehmeyer buildings.
NOC personnel and technicians are investigating.
Nov 3, 12:40 PST
Banner ? Operational
Box ? Operational
Cable TV Operational
CAS ? Operational
Computing Accounts ? Operational
Cyrus Email ? Operational
DaFIS ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Degraded Performance
Network ? Operational
Network Time ? Operational
Radio Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
Smartsite ? Operational
Software Website ? Operational
TRS ? Degraded Performance
uConnect DS ? Operational
uConnect Cloud ? Degraded Performance
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voice ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Planned Maintenance: SmartSite Dec 23, 04:30-07:00 PST
Purpose:
SmartSite will be unavailable for system updates.

Impact:
SmartSite will be unavailable during the downtime window. There should be no impact after the update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 30, 10:29 PST
Purpose:
To install breaker. Requested by Marvin Leblanc, BMS Electric Shop, cell 979-1537 Reference job # 2532426 - E009.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
BAINER

VLANs:
ENG-BIO&AG-1
ENG-CHEM&MAT-1
ENG-CIVL&ENV-4
ENG-MCH&AERO-4

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Dec 19, 14:35 PST
System Metrics Month Week Day
www.ucdavis.edu uptime
Fetching
www.ucdavis.edu response time
Fetching
Smartsite uptime
Fetching
Smartsite response time
Fetching
myUCDavis uptime
Fetching
myUCDavis response time
Fetching
Past Incidents
Dec 20, 2014
Completed - The scheduled maintenance has been completed.
Dec 20, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 00:00 PST
Scheduled - Purpose:
Apply interface configuration changes to improve bulk data transfer efficiency.

Impact:
Potential slower response times while configuration changes are applied and traffic is routed via a backup path.

Locations Affected:
BUILDINGS:
ACADMC SURGE
GENOME & BIO
GEOTEC MODEL
STORER
WATERSHED SC

VLANs:
CENTRIFUGE-1-HPR
ENG-AP-SCI-2-HPR
ENG-CIVL&ENV-5
ENG-CMPR-SCI-9
GENOME-CTR-5-HPR
IDAV-CSE-3-HPR

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 12, 15:24 PST
Completed - The scheduled maintenance has been completed.
Dec 20, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 20:00 PST
Scheduled - Purpose: Consolidating uplinks for all campus wireless connections.

Impact: Potential for multiple, brief, interruptions to the Internet and UCDNet during window. The resnetx ssid will be replaced with moobilenetx.

Locations Affected: All campus managed wireless locations and all resnet locations: wireless and wired.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 16, 12:41 PST
Dec 19, 2014
Resolved - This incident has been resolved.
Dec 19, 23:18 PST
Identified - PG&E is planning a power outage at 1460 Drew Ave on Dec 17th from approximately 8:00 AM to 2:30 PM.
Voice services will be interrupted to 1460 & 1480 Drew Ave and 1850 Research Park Drive, if UPS batteries are depleted during this window.
Dec 11, 13:55 PST
Dec 18, 2014
There are no current issues in regards to SmartSite. However, some individuals may still get an outage page while trying to access SmartSite. If you or someone you support is having trouble accessing SmartSite, please clear the system and browser cache and try again. For further assistance, contact IT Express during business hours at smartsite-help@ucdavis.edu or 530-754-HELP (4357).




----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 18, 12:50 PST
Completed - The scheduled maintenance has been completed.
Dec 18, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 09:00 PST
Scheduled - Purpose:
Utility power will be cycled to emergency generator power and back to utility power. Pre-Approved by Cynthia Kranc. The purpose is to test generator. Requested by Jose Marroquin, Utilities High Voltage, cell 400-5662. Reference job # 2533443 - C Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
FAC MECH
FAC RECVG
FAC SERVICES
FAC SHOPS
FAC STRC TR

VLANs:
HOUSING-1-FW
HVAC-1-FW
HVAC-2-FW
MOOBILENET(X)
O&M:UTILITIES-1
PHYS-PLANT-1-FW
PHYS-PLANT-2-FW
PHYS-PLANT-3-FW
PHYS-PLANT-4-FW
PHYS-PLANT-5-FW
PHYS-PLANT-6-FW
WASTEWATER-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 8, 14:56 PST
Dec 17, 2014
Resolved - NOC staff have resolved issue.
Dec 17, 14:48 PST
Identified - Impact:
Certain Digital TV Channels are not being broadcast from the headend.

Locations Affected:
Campus TV Subscribers.

Status:
The problem has been identified. NOC staff are working towards a resolution.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 17, 14:06 PST
Dec 16, 2014
Resolved - Administrators restored service at 10:10am on 12/15/14 and continued to monitor the service throughout the day and saw no reoccurrence of the issue.
Dec 16, 09:43 PST
Monitoring - Administrators have restored functionality and will continue to monitor the service while investigating the cause.
Dec 15, 10:42 PST
Investigating - employees.my.ucdavis.edu is currently unavailable due to problems with the NFS shares from the SAN. Staff are investigating the issue.

employees.my.ucdavis.edu is the old My UC Davis portal.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 15, 09:29 PST
Resolved - SmartSite is available again for login.

The SmartSite administrators discovered that one of the apache servers was failing to restart, which has been corrected.
Dec 16, 05:00 PST
Investigating - SmartSite is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 16, 04:02 PST
Dec 14, 2014

No incidents reported.

Dec 13, 2014

No incidents reported.

Dec 12, 2014
Resolved - Status:
Power and network connectivity has been restored to Surge 2.
Dec 12, 14:56 PST
Investigating - Impact:
A tree has fallen into the Surge 2 building. As a result, power has been shut down to the building. Maintenance crews are onsite clearing the debris, and assessing the damage.

Locations Affected:
BUILDINGS:
SURGE 2

VLANs:
ATS-CLSSRM-1-NR
ATS-CLSSRM-2-NR
ATS-CLSSRM-3-NR
ATS-CLSSRM-4-NR
ATS-CLSSRM-6-NR
ATS-CLSSRM-7-NR
GEN-ACAD-1
GEN-ACAD-2-FW
HVAC-2-FW
IT-CRETV-COM-1-FW
IT-INFO-RES-17-FW
IT-INFO-RES-9
MOOBILENET(X)
PHYS-PLANT-1-FW

Status:
There is no ETR at this time.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 12, 08:31 PST
Resolved - Status:
NOC Technicians have resolved the issue.
Dec 12, 13:53 PST
Investigating - Impact:
The campus cable TV system is experiencing a widespread outage.

Locations Affected:
All campus cable TV locations.

Status:
NOC Technicians are looking into the issue. More information will be sent as it becomes available.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 12, 08:17 PST
Completed - The scheduled maintenance has been completed.
Dec 12, 06:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 05:45 PST
Scheduled - Purpose: Performing the monthly test of the Telecom Building backup power generator.

Impact: None expected. All power should automatically switch over to generator power for the duration of the test.

Affected:
-Campus and Resnet data networks
-Connectivity to the Internet
-Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 8, 12:49 PST
Dec 11, 2014
Completed - The scheduled maintenance has been completed.
Dec 11, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 18:30 PST
Scheduled - uConnect Administrators have delayed moving the uConnect hub servers (mail routing) behind the F5 load balancers to 11pm, Thursday, December 11th. The move will occur during uConnect regularly schedule maintenance and should be completed by 12am, Friday, December 12.
Dec 11, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:00 PST
Scheduled - Purpose:
uConnect Administrators will be moving the uConnect hub servers (mail routing) behind the F5 load balancers on Thursday, December 11th at 5pm.

This will be a DNS change for exhub.ex.ad3.ucdavis.edu which will route to the new F5 VIP address. The old address will still continue to work until all DNS servers are updated.

Impact:
No downtime expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 11, 13:15 PST
Dec 10, 2014
Completed - This maintenance has been cancelled by Facilities. Thank you.
Dec 10, 09:22 PST
Scheduled - Purpose:
The power will be shut down at the Housing Admin Building.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Building:
HOUSING ADMN

VLANs:
ACAD-PREP-PROG-1-FW
ADMIS&OUTRCH-2-FW
ADMISSIONS-1-FW
ADVISING-SVS-1-DMZ
CAMPUS-EV&IN-2-FW
COUNSELING-1-FW
FIN-AID&EMPL-1-FW
FOOD-SERVICE-1-DMZ
FOOD-SERVICE-1-FW
FOOD-SERVICE-2-FW
FOOD-SERVICE-3-FW
HOUSING-1-DMZ
HOUSING-1-FW
HOUSING-2-DMZ
HOUSING-2-FW
HOUSING-3-DMZ
HOUSING-3-FW
HOUSING-4-NR
HOUSING-5-NR
INTRCOL-ATHL-1-FW
INTRCOL-ATHL-2
INTRCOL-ATHL-3-FW
INTRCOL-ATHL-4-DMZ
INTRCOL-ATHL-4-NR
MU-GENERAL-1
MU-GENERAL-2
MU-GENERAL-3
O&M:UTILITIES-1
REC-HALL-3
REGISTRAR-1-FW
REGISTRAR-2-FW
STDT-JUD-AFF-1-FW
STU-DIS-CTR-1-FW
STUDENT-AFFRS-1-FW
STUDENT-AFFRS-2-NR
STUDENT-AFFRS-3-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 9, 10:13 PST
Dec 9, 2014

No incidents reported.

Dec 8, 2014
Resolved - SmartSite administrators will continue to monitor the system closely, particularly during the morning hours which have experienced the most impact.
Dec 8, 14:05 PST
Monitoring - SmartSite is available again for login.

SmartSite administrators will continue to monitor the database for any relapse in behavior.
Dec 8, 07:47 PST
Update - SmartSite is currently experiencing an outage. Staff are investigating the issue.
Dec 8, 07:30 PST
Investigating - SmartSite is currently experiencing intermittent degraded service. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 8, 07:02 PST
Dec 7, 2014
Completed - The scheduled maintenance has been completed.
Dec 7, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 PST
Scheduled - Purpose: Administrators will be conducting maintenance on the SmartSite system during the hours of 6:00 a.m. to 9:00 a.m. We anticipate downtime of approximately 30 minutes within this window.

Impact: SmartSite may be unavailable for periods during the emergency maintenance window. There should be no impact after the update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 6, 21:40 PST
Dec 6, 2014
Sat., Dec. 6, 10:46AM - 10:50AM

Purpose:
A corrupted database file needed to be removed, and the service restarted.

Impact:
Cyrus Email was unavailable for 5 minutes while the service was being restarted.
Dec 6, 11:00 PST