Monitoring - uConnect administrators have a identified a problem that caused some Office 365 mailboxes to be provisioned incorrectly starting on 2/8/2017. Accounts with outstanding issues have been queued for processing this morning and we expect any missing mailboxes to be available in the next few hours. Administrators are investigating the cause of the issue and monitoring the provisioning process to ensure any new requests are fulfilled in a timely manner.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 24, 11:50 PST
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Cyrus Email ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Smartsite ? Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Degraded Performance
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
To assist contractor with installing breakers and feeders for new construction. Requested by Gerry Ownby, 4G18, BMS Electrical Shop. Cell 530-979-1567 Reference Task # 1343478 – E164

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
BUILDINGS:
SILO SOUTH

VLANs:
BOOKSTORE-1-FW
FOOD-SERVICE-1-FW
HVAC-2-FW
INTRN&CR-CTR-1-FW
WIRELESS
MU-GENERAL-1
REC-HALL-2-FW
STUDENT-AFFRS-1-FW
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 24, 16:10 PST
Purpose:
Need to rotate the cabinet holding the network switches 90 degrees.

Impact:
No outage expected due to extension of the power supply feeding the switches in the cabinet. If any outage does occur it will only affect the rooms feeding from this one closet.

Affected:
BUILDINGS:
MU

VLANs:
ASUCD-1-DMZ
ASUCD-1-FW
ASUCD-2-NR
MU-GENERAL-3
REC-HALL-2-FW
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 24, 12:28 PST
Purpose:
CENIC Engineering will be performing a software upgrade to a backbone router in Oakland, CA.

Impact:
Reduction of CalREN DC/ISP Backbone capacity

LOSS OF DIVERSITY FOR:
University of California, Davis


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 23, 11:26 PST
System Metrics Month Week Day
www.ucdavis.edu uptime
Fetching
smartsite.ucdavis.edu uptime
Fetching
my.ucdavis.edu uptime
Fetching
www.ucdavis.edu response time
Fetching
smartsite.ucdavis.edu response time
Fetching
my.ucdavis.edu response time
Fetching
Past Incidents
Feb 25, 2017

No incidents reported today.

Feb 24, 2017
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:00 PST
Scheduled - Purpose:
The contractor will be performing an internal shutdown of two panels on Friday morning, 5-8 am before the Vet Med occupants arrive, to add two circuit breakers for new printers.

Impact:
Data connectivity will be lost if UPS batteries fail.

Affected:
BUILDINGS:
SCRUBS CAFE
VM SSADMIN

VLANs:
DEAN-VETMED-1-FW
DEAN-VETMED-12
DEAN-VETMED-14
DEAN-VETMED-16
DEAN-VETMED-2-FW
DEAN-VETMED-6
FOOD-SERVICE-1-FW
FOOD-SERVICE-2-FW
HOUSING-1-FW
HOUSING-3-FW
HOUSING-6-NR
HOUSING-7-FW
HOUSING-9-NR
HVAC-2-FW
O&M:UTILITIES-1
POWER-1-NR
VETMED-3-NR
VH-ADMIN-1-FW
VM-ACADPROGS-1-FW
VM-GEN-I&R-6-FW
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 23, 11:21 PST
Completed - The scheduled maintenance has been completed.
Feb 24, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 06:00 PST
Scheduled - Purpose:
Reset traffic management device for the Davis Campus Wired and Wireless networks.

Impact:
The device will be placed in bypass mode during the reset process. Loss of connectivity may be experienced if an issue is encountered during the maintenance window.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 22, 10:34 PST
Completed - The scheduled maintenance has been completed.
Feb 24, 06:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:45 PST
Scheduled - Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to the generator power during the test.

Affected:
- Campus and Resnet data networks
- Connectivity to the Internet
- Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 22, 15:14 PST
Feb 23, 2017

No incidents reported.

Feb 22, 2017
Completed - The scheduled maintenance has been completed.
Feb 22, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 18:00 PST
Scheduled - Purpose: ServiceNow maintenance

Administrators will be implementing changes to the ServiceNow Request Fulfillment components.
This change will also include several fixes to correct known issues.


Impact
ServiceNow is not expected to experience any downtime during the change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 17, 16:41 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:00 PST
Scheduled - Purpose: ServiceNow quarterly patching.

ServiceNow will update the Production instance to patch 7.
This update is expected to last about 1 hour or less.

Impact
ServiceNow performance may be slower during the maintenance window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 11:33 PST
Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017
Completed - The scheduled maintenance has been completed.
Feb 18, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 PST
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)

Servers:
BannerTSCB, BannerTS1, BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 09:40 PST
Feb 17, 2017
Completed - The scheduled maintenance has been completed.
Feb 17, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 PST
Scheduled - Purpose: ServiceNow will migrate IP changes.

ServiceNow has scheduled an IP migration for all ServiceNow instances managed by IET Client Services.

Impact:
ServiceNow response times may be slower during the change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 09:12 PST
Feb 16, 2017
Completed - The scheduled maintenance has been completed.
Feb 16, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:00 PST
Scheduled - Purpose:
800MHz System Maintenance

Impact:
Brief periods of tones/failsoft condition.

Affected:
All campus and Med Center 800MHz radio users.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 10:24 PST
Resolved - This incident has been resolved.
Feb 16, 10:22 PST
Update - Work is still ongoing for the identified wet cable splices.
Jan 30, 09:11 PST
Identified - Multiple wet splices on a voice underground cable have been identified as causing issues to several buildings. Outside Plant has been working at multiple locations to remedy the situation. Repairs will continue into next week.

Buildings affected:
Thoreau
Emerson
Health & Wellness
Plant Biology
Life Sciences
Student Housing
Jan 13, 14:44 PST
Feb 15, 2017

No incidents reported.

Feb 14, 2017
Completed - The scheduled maintenance has been completed.
Feb 14, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 10:00 PST
Scheduled - Purpose:
Adding a new network 172.20.148.0/24 for VoIP VLAN 200 on
bdf2-21 in Cousteau, in preparation of retiring the existing subnet 172.22.21.0/24, which will be performed in a later date.

Impact:
No impact is expected as new IP lease will be served on the new IP subnet.

Affected:
Cousteau VoIP phones.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 10, 17:01 PST
Feb 13, 2017
Completed - The scheduled maintenance has been completed.
Feb 13, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 PST
Scheduled - Start of Window : 02/13/2017 06:00
End of Window : 02/13/2017 06:30
(all times are in 24 hour format)

Purpose:
Normalize network configuration. Maximum bandwidth utilization test and measurement complete.


Impact:
No impact anticipated.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 10, 14:17 PST
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.