Monitoring - The service has returned and system administrators continue the investigate the cause.
Sep 19, 13:56 PDT
Investigating - Office 365 service is degraded – new logins are not being accepted to Office 365 email or other services relying on ADFS authentication. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 19, 13:49 PDT
Banner   ? Operational
Box   ? Operational
Cable TV   Operational
Canvas   ? Operational
CAS   ? Operational
Computing Accounts   ? Operational
Crashplan Backup Service   Operational
Data Center Colocation   Operational
DavisMail   ? Operational
DHCP   ? Operational
DNS   ? Operational
Duo Multifactor Authentication   Operational
Email Lists   ? Operational
Email Routing   ? Operational
FGS   ? Operational
Geckomail   ? Operational
IAM   ? Operational
Kerberos   ? Operational
KFS   ? Operational
Kuali Rice   ? Operational
LDAP   ? Operational
MyInfoVault   ? Operational
MyUCDavis Employee   ? Operational
myUCDavis   ? Operational
Network   ? Operational
Network Time   ? Operational
Qualtrics   ? Operational
Radio Service (800MHz)   Operational
SAN & DCFS   ? Operational
ServiceNow   ? Operational
Shibboleth   ? Operational
SiteFarm   Operational
Smartsite   ? Operational
Software Website   ? Operational
Television Service   Operational
TRS   ? Operational
uConnect DS   ? Degraded Performance
uConnect Cloud   ? Degraded Performance
uConnect eFax   ? Operational
uConnect Lync   ? Degraded Performance
uConnect On-Premise   ? Operational
UC Davis Home Site   ? Operational
Virtualization   ? Operational
Voicemail   Operational
Voice Telephone System   ? Operational
Web CMS   ? Operational
Web Hosting   ? Operational
Wireless   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Retirement of the employees.my.ucdavis.edu system.

Impact:
None anticipated. All dependent services have equivalent features available in the my.ucdavis.edu system.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 18, 13:39 PDT
Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to the generator power during the test.

Affected:
- Campus and Resnet data networks
- Connectivity to the Internet
- Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 18, 16:53 PDT
Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017
Resolved - Attachments are available and accessible in ServiceNow as of 10:30 AM.
Sep 20, 15:29 PDT
Investigating - At 09/19/2017 05:03 PM, reports were received indicating that only authenticated users are able to access attachments sent to them via ServiceNow tickets.

The issue is currently under investigation.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 20, 10:57 PDT
Some account provisioning services, impacting account changes and new accounts creation processes, were unavailable from September 19, 2017 at 9:30 AM until September 20, 2017 at 7:19 AM. System Administrators have corrected the problem and all account changes are catching up.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 20, 09:33 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:01 PDT
Scheduled - Purpose:
To install generator conductors. Requested by Bryant Pitner, 4G88, BMS Utilities, Cell 530-574-5373, Reference Task #1484550 - N Zones.

Impact:
Data connectivity will be lost if UPS batteries are depleted.

Affected:
BUILDINGS:
HEAD HOUSE 51
VEG CROPS HQ B

VLANs:
WIRELESS
PLANT-SCIENCES-1-FW
PLANT-SCIENCES-2-FW
PLANT-SCIENCES-3-FW
PLANT-SCIENCES-9-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 18, 12:55 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 PDT
Scheduled - Purpose:
A pre-approved electrical shutdown is taking place at the Buehler Alumni & Visitor Center. The power to the computers at the Mondavi Center and the CFA Administration Building will be affected during this time. To move power cables to a safe location and core drill for future conduit. Requested by Derek Fraley, Utilities High Voltage, Cell 530-681-7316, Reference Task # 1438091 – C Zones

Impact:
Data connectivity will be lost if UPS batteries are depleted.

Affected:
BUILDINGS:
MONDAVI
MONDAVI ADMIN
GATEWAY PARKING STRUCTURE

VLANs:
ARCH-&-ENGR-2
GEN-ACAD-2-FW
HVAC-2-FW
MONDAVI-1-2-DMZ
MONDAVI-1-FW
MONDAVI-2-FW
MONDAVI-4-NR
MONDAVI-5
MONDAVI-6-DMZ
MONDAVI-6-NR
MUSIC-1-FW
O&M:UTILITIES-1
POLICE-1
POWER-1-NR
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 18, 13:06 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 PDT
Scheduled - Purpose:
To move power cables to a safe location and core drill for future conduit. Requested by Derek Fraley, Utilities High Voltage,
Cell 530-681-7316, Reference Task # 1438091 – C Zones.

Impact:
Data connectivity will be lost if UPS batteries are depleted.

Affected:
BUILDINGS:
BUEHLER ALUMNI & VISITOR CENTER

VLANs:
ALUMNI-AFFRS-1-FW
ALUMNI-AFFRS-2
ALUMNI-AFFRS-3
CHANCELLOR-5-FW
HVAC-2-FW
PD-VIDEO-1-FW
PD-VIDEO-1-NR
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 18, 13:12 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 PDT
Scheduled - Purpose:
Bug fixes and minor functionality improvements.

Impact:
Site may be unresponsive for up to 5 minutes.

Locations Affected:
www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 15, 11:11 PDT
Sep 19, 2017
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 PDT
Scheduled - Purpose:
CENIC engineers will implement a scheduled maintenance to relocate damaged backbone cable in Oakland.

Impact:
No impact anticipated. Loss of backbone diversity of UC Davis HPR.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 14, 14:03 PDT
Sep 18, 2017
Resolved - The Account Detective tool continues to work as expected and IET has resolved this issue.
Sep 18, 14:19 PDT
Monitoring - The AccountTools database server encountered problems following routine system patching. System Administrators recovered the server and restored service.
Sep 18, 13:33 PDT
Investigating - Account Detective is currently experiencing an outage and has been unavailable since Friday the 15th at 9:15pm. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 18, 12:45 PDT
Completed - The scheduled maintenance has been completed.
Sep 18, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:30 PDT
Scheduled - Purpose:
Device Reconfiguration and Reset. This Maintenance has been extended until 0900.

Impact:
Loss of campus MATV service

Affected:
All coax-based MATV channels (does not affect IPTV service)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 18, 08:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 PDT
Scheduled - Purpose:
Device Reconfiguration and Reset

Impact:
Loss of campus MATV service

Affected:
All coax-based MATV channels (does not affect IPTV service)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 14, 13:39 PDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017
Completed - The scheduled maintenance has been completed.
Sep 16, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:30 PDT
Scheduled - Purpose:
Update default client versions on CrashPlan server. Push out client updates.

Impact:
During the maintenance adding new CrashPlan clients will not be available. Existing clients systems will be upgraded to the newest CrashPlan client version.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 11, 10:48 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)

Servers:
BannerTSCB
BannerTS1
BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 14, 07:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 PDT
Scheduled - Purpose:
Redirect URL addresses to Service Hub 2.0. ServiceNow administrators will redirect URLs from Service Hub 1.0 to Service Hub 2.0 to enable the portal for public use.

Impact:
ServiceNow is not expected to experience any downtime.
ServiceNow response time may be slower during the scheduled change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 5, 09:24 PDT
Sep 15, 2017
Patching of uConnect servers caused an unanticipated effect on ADFS making Office 365 logins to be unavailable.

Update: Administrators resolved the issue around 00:00 9/15
Sep 15, 00:05 PDT
Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 PDT
Scheduled - Maintenance Window: 13 September at 11:00pm - 7:00am
Purpose: Vendor upgrades of server software
Impact: Sites hosted on Site Factory may see a momentary interruption in site traffic
Sep 10, 18:55 PDT
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 PDT
Scheduled - Purpose:
Replace traffic management system hardware for the Davis Campus Wired and Wireless networks.

Impact:
Brief periods of slower than normal performance to/from external sites may be experienced during the maintenance window.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 7, 15:08 PDT
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017
Completed - Firewall work was completed at 1400 hrs. Services saw a brief interruption around 1320 hrs, and some services were degraded for a short period of time after that. By 1500 hrs services had been restored.

The Quest Data Center firewall is now back in high-availability mode on the latest stable operating system.
Sep 9, 15:45 PDT
Verifying - Update: maintenance to firewalls is complete. There will be no more planned network interruptions. Admins are checking services now.
Sep 9, 14:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 11:00 PDT
Update - The firewall work this weekend will complete all upgrades on the Quest Data Center and bring us up to a current firmware release.

A future downtime will be announced to upgrade the firmware on the Campus Data Center firewall.
Sep 7, 16:48 PDT
Scheduled - Purpose:
This is the final step in upgrading the firmware for the Data Center firewalls. This upgrade is necessary to bring us up to the latest, patched operating system. All existing network connections will be lost. We may have to reboot the firewalls in which case you should see a loss of connectivity for up to 30 min. More than one reboot may be necessary.


Impact:
All existing network connections will be lost during the upgrade. If we reboot, access to most Data Center hosted services will be unavailable. Data Center colocation clients, both physical and clients hosted in our private cloud, will not be affected during this downtime.

Affected services:
Banner
CAS
Computing accounts
Davis mail
Email lists
Email routing
Final Grade Submission
IAM
KFS
Kuali Rice
Myinfovault
MyUCDavis
MyUCDavis employee
Network
SAN & DCFS
Smartsite
Software
TRS
uConnect DS
uConnect eFax
uConnect on-prem
Virtualization
Web CMS
Web hosting

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 6, 11:46 PDT
Sep 8, 2017

No incidents reported.

Sep 7, 2017
Resolved - By 3PM Wednesday, system administrators had identified and resolved the root cause of the dysfunction in the provisioning sub-system.
Sep 7, 12:14 PDT
Identified - Automatic provisioning of new mailboxes in Exchange Online is currently not functioning. We expect to resolve the outage by noon Wednesday.
Sep 5, 21:08 PDT