Update - Work will continue on the cable that serves the Hart, Everson and Walker buildings, throughout the week of November 17th. Some users may experience static or temporary loss of voice service.
Nov 19, 07:49 PST
Update - Work on one of the affected cables is expected to be completed by the end of Friday, Nov 14th. Work will commence on the cable that serves Hart, Everson and Walker buildings on Monday, Nov 17th. Some users may experience static or loss of voice service.
Nov 13, 15:33 PST
Update - Repairs are still being made to the affected cables. Work will resume on Monday, November 10th.
Nov 7, 14:54 PST
Update - Technicians are working on cable splice repairs. Some users may continue to experience intermittent static and loss of service over the next few days.
Nov 4, 14:48 PST
Identified - The problem appears to be moisture in the cable splice cases. CR technicians are working on the repair.
Nov 4, 07:37 PST
Investigating - Reports of telephone service interruption for some users at Wickson, Hunt, Hart, Freeborn and Viehmeyer buildings.
NOC personnel and technicians are investigating.
Nov 3, 12:40 PST
Banner ? Operational
Box ? Operational
Cable TV Operational
CAS ? Operational
Computing Accounts ? Operational
Cyrus Email ? Operational
DaFIS ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
Smartsite ? Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voice ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Planned Maintenance: SmartSite Dec 23, 04:30-07:00 PST
Purpose:
SmartSite will be unavailable for system updates.

Impact:
SmartSite will be unavailable during the downtime window. There should be no impact after the update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 30, 10:29 PST
Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to generator power for the duration of the test.

Affected:
-Campus and Resnet data networks
-Connectivity to the Internet
-Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Nov 21, 22:10 PST
System Metrics Month Week Day
www.ucdavis.edu uptime
Fetching
www.ucdavis.edu response time
Fetching
Smartsite uptime
Fetching
Smartsite response time
Fetching
myUCDavis uptime
Fetching
myUCDavis response time
Fetching
Past Incidents
Nov 24, 2014

No incidents reported today.

Nov 23, 2014
Resolved - System administrators have resolved the issue. Users can now authenticate using services that rely on CAS for authentication.
Nov 23, 23:10 PST
Investigating - Users are unable to login to services that rely on CAS for authentication. Staff are investigating the issue.

Affected Services:
* MyUCDavis
* MyUCDavis Employee
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* Geckomail
* DavisMail
* ServiceNow
* TRS
* Federated applications, such as the UC Learning Center (U-Learn)
Nov 23, 20:19 PST
Resolved - The System Administrators have removed a server from the CAS pool which was the central issue. Users are now able to log in.
Update: Users experienced further issues on the 23rd, and was resolved as of 15:21.
Nov 23, 13:21 PST
Investigating - Users are unable to login to services that rely on CAS for authentication. Staff are investigating the issue.

Affected Services:
* MyUCDavis
* MyUCDavis Employee
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* Geckomail
* DavisMail
* ServiceNow
* TRS
* Federated applications, such as the UC Learning Center (U-Learn)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 22, 21:32 PST
Nov 22, 2014
Completed - The scheduled maintenance has been completed.
Nov 22, 05:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:45 PST
Scheduled - Purpose: SmartSite will be unavailable for system updates.

Impact: SmartSite will be unavailable during the downtime window. There should be no impact after the update.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 21, 14:48 PST
Nov 21, 2014

No incidents reported.

Nov 20, 2014
Completed - The scheduled maintenance has been completed.
Nov 20, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 PST
Scheduled - Purpose: Moving traffic to the secondary Procera as a workaround for a latency issue that was discovered on the primary Procera after the firmware upgrade last week.

Impact: Brief loss of Internet/I2 connectivity while the routing is switched to the secondary path.

Locations Affected: All Campus traffic to/from the Internet and I2.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 20, 12:50 PST
Nov 19, 2014
Completed - The scheduled maintenance has been completed.
Nov 19, 12:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 PST
Scheduled - Purpose: Service will be restarted to address a memory issue.

Impact: Sympa will be unavailable while the service restarts.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 19, 11:22 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 PST
Scheduled - Purpose:
The BDF router will be upgraded to new hardware at Central Garage.

Impact:
Brief loss of network connectivity while interfaces are moved to new hardware.

BUILDINGS:
ADV MAT RSLB
BARGAIN/CUST
CENGAR
CENGAR TRLR
CHLLD WTR EQ BLD
MECH SEW
UNITRANS MNT
UTILITIES HQ

VLANs:
ACTG&FINAC-3-FW
ARCH-&-ENGR-1-FW
ARCH-&-ENGR-2
ASUCD-1-FW
ENG-CHEM&MAT-2-FW
ENG-MCH&AERO-4
HVAC-2-FW
INST-TRNS-ST-1
MOOBILENET(X)
O&M-CHCP-1-FW
O&M:UTILITIES-1
O&M:UTILITIES-2
PARKING-SVCS-2-FW
PHYS-PLANT-1-FW
PHYS-PLANT-2-FW
PHYS-PLANT-3-FW
PLAN&BUDGET-1-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 17, 11:36 PST
Nov 18, 2014
Completed - System administrators have completed patching and services should be functioning normally.
Nov 18, 20:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:30 PST
Scheduled - Purpose:
To install a critical server update issued by Microsoft today.

Impact:
No downtime is expected. Users may experience temporary service disruptions as systems are restarted.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 18, 14:41 PST
Nov 17, 2014

No incidents reported.

Nov 16, 2014

No incidents reported.

Nov 15, 2014
Resolved - The System Administrators have removed a server from the CAS pool which was the central issue. Users are now able to log in.
Nov 15, 01:04 PST
Investigating - Users are unable to login to services that rely on CAS for authentication. Staff are investigating the issue.

Affected Services:
* MyUCDavis
* MyUCDavis Employee
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* Geckomail
* DavisMail
* ServiceNow
* TRS
* Federated applications, such as the UC Learning Center (U-Learn)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 14, 23:55 PST
Nov 13, 2014
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 PST
Scheduled - Purpose: Upgrading the software to the latest vendor recommended version on the primary Campus Procera system.

Impact: Traffic will be re-routed during the maintenance.

Locations Affected: All Campus and Resnet traffic to/from the Internet and I2.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 10, 16:00 PST
Nov 12, 2014
The Data Center Co-location Network issue that first appeared on Sat., reoccurred yesterday morning. This issue is now resolved. NOC staff replaced the faulty hardware and there is not any expectation of a re-occurrence.
- On Sat., Nov. 8, a dysfunctional line card on an ADF at the Campus Data Center caused a disruption of network traffic. At that time, the offending card was reconfigured and returned to service. Subsequently, the problem re-emerged on Tuesday morning, Nov., 11, at approximately 5AM, at which time NOC staff replaced the failed hardware, thereby restoring network service.
Nov 12, 11:44 PST
Nov 11, 2014

No incidents reported.

Nov 10, 2014

No incidents reported.