Network Degradation: Wireless
Incident
Report for UC Davis
Resolved
Working with vendor, the NOC had implemented a fix to address the reported WiFi issues.
Update
The Temporary fix is still in place as we work with our vendor to identify a more permanent solution for the WiFi network degradation. We will continue to monitor the platform, however if you experience any issues with your WiFi connection, please report it to the IT Help Desk at (530) 754-HELP
Update
The Temporary fix to resolve the ongoing DNS connection issues is successful and will remain in place until our vendor provides a permanent solution. We will continue to monitor the platform, however if you experience any issues with your WiFi connection, please report it to the IT Help Desk at (530) 754-HELP
Identified
At 2pm today, Friday 17th February, IET engineers implemented a temporary fix on the network device and DNS traffic now flows normally. The vendor has acknowledged the issue and are working on providing a permanent solution.
Update
IET continues to troubleshoot the WiFi connectivity issues with our vendor, Aruba. As we dig deeper into the issue our investigations are narrowing down to a specific piece of network hardware that appears to exhibit data loss, as a result we are now tracing and capturing data traffic that is passing through this device and handing that over to Aruba for more analysis.
IET will continue to troubleshoot other areas of the environment while we wait for Aruba to come back with their findings and recommendations
IET will continue to troubleshoot other areas of the environment while we wait for Aruba to come back with their findings and recommendations
Update
After several troubleshooting sessions with vendor support on the intermittent campus wireless connectivity issue. The problem appears to be related to DNS requests within our WiFi controllers where a DNS response is not returned to the end users’ device.
This is causing WiFi degradation across Campus, and we are working through all reported tickets and collecting data for our vendor to analyze and determine the root cause of the issue. We are engaged with our vendor support and our account representative to get expedited status through daily status meetings.
This is causing WiFi degradation across Campus, and we are working through all reported tickets and collecting data for our vendor to analyze and determine the root cause of the issue. We are engaged with our vendor support and our account representative to get expedited status through daily status meetings.
Update
Network Operations Center and the vendor have discovered a bug in the vendor's code that is causing some aspect of WiFi issues to occur. The vendor is working on a bug fix in order to address the issue. Once bug fix is released Network Operations Center will implement the fix. In the meantime a temporary fix was put in place to address the issue with various audio and visual applications.
Other issues are still being investigated by the Network Operations Center and the vendor.
Other issues are still being investigated by the Network Operations Center and the vendor.
Update
Network Operations Center and vendor supports are looking into various WiFi issues reported with UCD Davis Eduroam and UCD-Guest wireless network.
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Investigating
Network Operations Center and application vendors are looking into possible issues with various audio and visual applications being used on UC Davis Eduroam and UCD-Guest wireless network.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: Wireless.