Update - Work on repairing the cable splice continues. Users may continue to experience intermittent service issues.
Feb 13, 09:17 PST
Identified - Some users are experiencing intermittent service degradation. An affected cable splice has been identified and work to repair it will
take place over the next several days. Additional locations that may be affected are, Emerson, Thoreau and Cuarto Dining.
Jan 30, 09:12 PST
AggieDash   Operational
Banner   ? Operational
Box   ? Operational
Cable TV   Operational
Canvas   ? Operational
CAS   ? Operational
Computing Accounts   ? Operational
Crashplan Backup Service   Operational
Data Center Colocation   Operational
DavisMail   ? Operational
DHCP   ? Operational
DNS   ? Operational
Duo Multifactor Authentication   Operational
Email Lists   ? Operational
Email Routing   ? Operational
FGS   ? Operational
Geckomail   ? Operational
IAM   ? Operational
Kerberos   ? Operational
KFS   ? Operational
Kuali Rice   ? Operational
LDAP   ? Operational
MyInfoVault   ? Operational
myUCDavis   ? Operational
Network   ? Operational
Network Time   ? Operational
Qualtrics   ? Operational
Radio Service (800MHz)   Operational
SAN & DCFS   ? Operational
ServiceNow   ? Operational
Shibboleth   ? Operational
SiteFarm   Operational
Smartsite   ? Operational
Software Website   ? Operational
Television Service   Operational
TRS   ? Operational
uConnect Active Directory   ? Operational
uConnect Office 365   ? Operational
uConnect ADFS   ? Operational
uConnect eFax   ? Operational
uConnect Skype for Business   ? Operational
uConnect Exchange On-prem   ? Operational
UC Davis Home Site   ? Operational
Virtualization   ? Operational
Voicemail   Operational
Voice Telephone System   ? Operational
Web CMS   ? Operational
Web Hosting   ? Operational
Wireless   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Move Datacenter colocation clients to new networking equipment.

Impact:
Connections will experience outages as they are moved to new equipment. In the case of multiple connections on the same VLAN, longer outages may be experienced to prevent the possibility of bridge loops.

Affected:
ANR-1-FW
ARM-ALARMS-1-FW
ARM-ALARMS-1-NR
ART-3-FW
AVC-ENRLMT-SVCS-1-DMZ
AVC-ENRLMT-SVCS-1-FW
CALSPACE-CNTR-1
CALSPACE-CNTR-2
CHANCELLOR-11-FW
CHANCELLOR-12-FW
CHANCELLOR-1-FW
CHANCELLOR-2
CHANCELLOR-3
CHANCELLOR-4
CHANCELLOR-5-FW
CHANCELLOR-6-FW
CHANCELLOR-9-FW
CHANCELLOR-DMZ
CROC-NUC-LAB-1
CTR-COMP-SCI/EN-1
DANR-DMZ
DC&CLIENT-SVC-36-FW
DC-COLO-1-DMZ
DC-COLO-1-FW
DEAN-L&S-6
EDUCATION-1-FW
EMPHLTHOAK-1
ENV-HLTH&SAF-1-FW
ENV-TOX-1-FW
FPMS-1-DMZ
FPMS-1-FW
GEN-ACAD-1
GEN-ACAD-1-DMZ
GEN-ACAD-2-FW
HVAC-1-FW
HVAC-2-FW
IDAV-CSE-1-FW
IET-EAIS-SANDBOX-1-FW
INFO-TECH-SVCS-1-NR
INFO-TECH-SVCS-2-NR
INFO-TECH-SVCS-3-NR
INST-TRNS-ST-2-FW
IT-COMMUNRES-13-FW
IT-CRETV-COM-1-DMZ
IT-CRETV-COM-1-FW
IT-INFO-RES-17-FW
IT-INFO-RES-19-20-DMZ
IT-INFO-RES-19-FW
IT-INFO-RES-20-FW
IT-INFO-RES-26-FW
IT-SEC-1-FW
JMIE-1
JMIE-2-FW
JMIE-3-FW
LAW-1-FW
LAW-2-FW
LAW-3-DMZ
LAW-3-FW
LAW-CLSSRM-NR
LAWR-1-FW
LAWR-3
LAWR-4-NR
LAW-SECURITY-NR
LIGHTING-1-NR
LIGHTING-2-NR
M-COM-HEALTH-1-2-DMZ
PHYSICS-1-FW
PRIM-RES-CTR-1-FW
PUB-COMMUNIC-1-FW
SAFETY-SVCS-1-DMZ
SAFETY-SVCS-1-FW
STUDENT-AFFRS-4-DMZ
STUDENT-AFFRS-4-FW
STUDENT-AFFRS-5-FW
STUDENT-AFFRS-6-FW
STUDENT-AFFRS-7-FW
VC-RESEARCH-1-FW
VC-RESEARCH-3-FW
VC-RESEARCH-7-DMZ
VC-RESEARCH-7-FW
VM-RESEARCH-1-FW
W-&-F-BIO-1-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 16, 17:53 PST
Past Incidents
Feb 18, 2018
Completed - The scheduled maintenance has been completed.
Feb 18, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:00 PST
Scheduled - Purpose:
Implementing Global CDN

Impact:
No downtime expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 16:08 PST
Feb 17, 2018
Completed - The scheduled maintenance has been completed.
Feb 17, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 PST
Scheduled - Purpose:
Contractor to replace high voltage switch. Requested by Derek Fraley, BMS High Voltage Shop, Cell 681-7316, Reference Task ID #1483408 – B Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
BUILDINGS:
FREEBORN

VLANs:
ASUCD-1-FW
BOOKSTORE-1-FW
BOOKSTORE-2
CAMPUS-EV&IN-1-FW
CRU-PCI-1
HVAC-2-FW
INTRCOL-ATHL-3-FW
MU-GENERAL-1
MU-GENERAL-2
MU-GENERAL-3
REC-HALL-2-FW
REC-HALL-3
VC-STU-AFFRS-3-FW
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 10:49 PST
Completed - The scheduled maintenance has been completed.
Feb 17, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 PST
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)
Servers: BannerTSCB, BannerTS1, BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 11:11 PST
Feb 16, 2018
Completed - The scheduled maintenance has been completed.
Feb 16, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 PST
Scheduled - Purpose:
Administrators need to perform maintenance to fix a problem in monitoring DNS availability.

Impact:
No impact to service.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 16, 17:45 PST
Resolved - System Administrators identified and fixed an issue with Banner-Connect load balancing and resourcing.
Feb 16, 09:25 PST
Monitoring - System Administrators identified and fixed an issue with Banner-Connect load balancing and resourcing. Please inform ITX if you are still experiencing issues using Banner-Connecct to access Banner-Forms.
Feb 9, 09:29 PST
Update - The Banner team will be performing emergency maintenance on the Banner forms server on Saturday 1/27/2018. https://status.ucdavis.edu/incidents/qtrr7k5p39bd
Jan 26, 15:51 PST
Investigating - We have reports that some users are having issues with the Banner Forms application crashing when using bannerconnect. The Banner team is investigating the problem.

If you experience this problem, please report it to the Banner Helpdesk at bannerhelpdesk@ucdavis.edu.
Jan 23, 15:37 PST
Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:00 PST
Scheduled - Purpose: ServiceNow Updates
ServiceNow administrators will apply updates to maintain the Service Hub, Knowledge Base, and Request Portal.
Time is also allocated to verify and validate changes with the Jakarta 7 patch.

Impact:
ServiceNow is not expected to experience any downtime.
Response times may be slower during the scheduled change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 08:23 PST
Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 19:01 PST
Scheduled - Purpose:
ServiceNow Quarterly Patch Maintenance.
As part of the quarterly maintenance program, ServiceNow will apply Jakarta patch 7 to implement security updates and patches.

Impact:
ServiceNow is not expected to experience any downtime.
Response times may be slower during the scheduled change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 9, 09:34 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 10:00 PST
Scheduled - Purpose:
Retirement of legacy, unused cmsresources infrastructure after migration to AWS.

Impact:
Any web sites improperly configured to refer to the ip address instead of cmsresources.ucdavis.edu domain name will lose styling and images.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 09:52 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 04:00 PST
Scheduled - Purpose:
Move Datacenter colocation clients to new networking equipment.

Impact:
Connections will experience outages as they are moved to new equipment. In the case of multiple connections on the same VLAN, longer outages may be experienced to prevent the possibility of bridge loops.

Affected:
DEAN-MED-ADM-1-FW
DEAN-MED-ADM-2-FW
DEAN-MED-ADM-12-FW
M-CURIC-SUPT-1-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-14-FW
DEAN-MED-ADM-7-FW
DEAN-MED-ADM-3-FW
DEAN-MED-ADM-4-FW
DEAN-MED-ADM-5-FW
DEAN-MED-ADM-6-FW
M-NEUROLOGY-1-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-9-FW
DEAN-MED-ADM-5-DMZ
DEAN-MED-ADM-11-NR

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 11:00 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 05:00 PST
Scheduled - Purpose:
UC Davis Health Network Services staff will be applying a fix to a redundant circuit providing network connectivity between UC Davis campus and UC Davis Health in Sacramento.

Impact:
No impact is anticipated. The fix will require bringing the circuit down momentarily during which time there will be a brief loss of redundancy.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 10:21 PST
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 18:00 PST
Scheduled - Purpose:
Re-enable configuration management software on CAS servers

Impact:
None anticipated


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 7, 22:10 PST
Resolved - This incident has been resolved.
Feb 13, 17:23 PST
Identified - Emergency maintenance will be performed on CAS starting at Noon to resolve the issues.
Feb 12, 11:57 PST
Investigating - IET is investigating issues with CAS authentication affecting some individuals across a variety of services.

Affected Services:
Including but not limited to:
* myucdavis
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* Geckomail
* DavisMail
* ServiceNow
* TRS
* Canvas
* Federated applications, such as the UC Learning Center (U-Learn)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 10:05 PST
Feb 11, 2018
CAS clients using non-SSL were degraded after the CAS Registry upgrade. The issue has been resolved.
Feb 11, 11:40 PST
Completed - The scheduled maintenance has been completed.
Feb 11, 09:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 PST
Scheduled - Purpose:
CAS upgrade

Impact:
All existing CAS sessions will be lost. Users must re-authenticate to resume accessing CAS-protected services after the upgrade.

Affected services:
Will include but not limited to:
* myucdavis
* SISWEB
* MyAdmissions
* Canvas
* SmartSite
* Sympa mailing list management and archives
* Google Apps, DavisMail
* UC Learning Center (U-Learn)
* ServiceNow
* Ebook Library
* Cross Campus Enrollment

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 7, 17:08 PST
Feb 10, 2018
Completed - The scheduled maintenance has been completed.
Feb 10, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:30 PST
Scheduled - Purpose:
To apply Oracle quarterly patches to SIS database

Impact:
Service Unavailable.

Affected:
Banner INB, Banner SSB, myUCDavis, SISDocs, myAdmissions

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 6, 12:32 PST
Feb 9, 2018
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:00 PST
Scheduled - Purpose:
Reboot Infoblox grid master node to clear excessive disk cache that is filling up it's disk.

Impact:
Minimum disruption is expected. The redundant DHCP secondary node
will take over answering DHCP requests a few seconds after the
master is offline. It will then revert back to secondary once the
master has rebooted and resynchronized.

Locations Affected:
All Campus DNS/DHCP services should an unanticipated outage
occur.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 8, 19:27 PST
Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 23:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 PST
Scheduled - Purpose:
Reload traffic management system for the Davis Campus Wired and Wireless networks.
Configure traffic management system to support network security tools.

Impact:
There is no expected impact to clients. Traffic will be routed via alternate paths while maintenance is performed.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 5, 09:42 PST
Completed - The scheduled maintenance has been completed.
Feb 8, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 04:00 PST
Scheduled - Purpose:
Move Datacenter collocation clients to new networking equipment.

Impact:
Connections will experience outages as they are moved to new equipment. In the case of multiple connections on the same VLAN, longer outages may be experienced to prevent the possibility of bridge loops.

Affected:
CHANCELLOR-11-12-DMZ
CHANCELLOR-11-FW
CHANCELLOR-12-FW
DC-CLIENT-SVC-12-DMZ
DC&CLIENT-SVC-12-FW
DC&CLIENT-SVC-54-FW
DEAN-AG-6-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-5-FW
EDUCATION-1-DMZ
EDUCATION-1-FW
EDUCATION-2-FW
GRAD-STUDIES-1-2-DMZ
GRAD-STUDIES-1-FW
GRAD-STUDIES-2-FW
IET-EAIS-SANDBOX-1-FW
MCCLELLAN-NRC-1-DMZ
MCCLELLAN-NRC-1-FW
M-CURIC-SUPT-1-DMZ
MGMT-SCH-OF-1-DMZ
MGMT-SCH-OF-1-FW
MGMT-SCH-OF-2-FW
MONDAVI-1-FW
OCM-1-FW
O&M:UTILITIES-1
O&M:UTILITIES-2
O-M:UTILITIES-DMZ
PLANT-PATH-4
STUDENT-AFFRS-1-FW
STUDENT-AFFRS-3-FW
STUDENT-AFFRS-8-NR
U-EXTENSION-3-FW
UTILITIES-1-VPN
WATER-1-NR

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 6, 09:25 PST
Feb 7, 2018
Completed - The scheduled maintenance has been completed.
Feb 7, 00:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 20:00 PST
Scheduled - Purpose: ServiceNow remote maintenance

ServiceNow will apply a maintenance patch to correct a known issue. The UC Davis Production system and all sub production instances will be patched.
Although maintenance is expected to last less than a minute, the change can occur at any time during the change window.

Impact:
ServiceNow is not expected to experience any downtime.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 1, 16:28 PST
Feb 6, 2018
Completed - The scheduled maintenance has been completed.
Feb 6, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 18:00 PST
Scheduled - Purpose:
As part of our continued debugging of the Banner-Connect disconnect issues, we'd like to increase the CPU and Memory on the Banner-Connect server pool.

Impact:
Banner-Connect will be unavailable during this period.

Affected:
banner-connect.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 6, 12:34 PST
Feb 5, 2018

No incidents reported.

Feb 4, 2018
Completed - The scheduled maintenance has been completed.
Feb 4, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 PST
Scheduled - Purpose:
Bug fixes and minor functionality improvements.

Impact:
Site may be unresponsive for up to 5 minutes.

Affected Services:
www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 31, 17:07 PST