Investigating - ServiceNow is experiencing delays in email processing.

Staff are investigating the issue and actively working on the resolution.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 21, 2024 - 09:10 PDT
Adobe ? Operational
AggieBudget ? Operational
AggieBuy ? Operational
AggieCloud: Account Management ? Operational
AggieCloud AWS ? Operational
AggieCloud Azure ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieExpense Operational
AggieVideo ? Operational
APHID ? Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
DocuSign ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
GS Commencement ? Operational
GS eDocs ? Operational
GS GradHub ? Operational
GS GradTrack$ ? Operational
GS LAMB ? Operational
GS PRM ? Operational
GS SPA ? Operational
GS ProgramsManager ? Operational
GS Stats ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
Lecture Capture ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
OASIS ? Operational
Privileged Account Management ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Degraded Performance
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
UCD Mobile ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
VPN ? Operational
Web Hosting ? Operational
Wireless ? Operational
Zoom ? Operational
Photo Rosters ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
The following banner modules will be installed:
ZAAAPEQ and ZTVAPCG

Impact:
Banner Prod forms will be unavailable

Affected:
- Banner Prod forms

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on May 21, 2024 - 11:14 PDT
Purpose:
CENIC NOC-730377 SoCal Maintenance. CENIC engineers will be performing a software upgrade to one of the Los Angeles aggregate routers. Impact is expected to be 2 hours, but the whole window is reserved.

Impact:
Loss of AWS Direct Connect path redundancy during the scheduled maintenance window.

Affected:
AWS Direct Connect via Los Angeles (UC Davis - DC-L2VPN-UCD-LOSA2-10G-17624)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on May 20, 2024 - 08:50 PDT
Purpose:
Contractor to swap out power transformer for west addition at Chemistry

Requested By:
Derek Fraley, UTIL High Voltage, UTIL Planning and Project Delivery
Cell: 530-681-7316, Task ID: 2605139

Impact:
All electrical to the building

Affected Buildings:
HARING

Affected VLANs:
ACAD-PREP-PROG-1-FW
ACTG&FINAC-3-FW
ARCH-&-ENGR-1-FW
ARCH-&-ENGR-2
ASUCD-1-FW
CHANCELLOR-5-FW
ECO-3-NR
FAC-1-NR
GEN-ACAD-1
IT-COMMUNRES-13-FW
IT-CRETV-3-FW
IT-CRETV-COM-1-FW
LAW-2-FW
MOL&CELL-BIO-1-FW
NEUROPHY-BEH-1-FW
POWER-1-NR
VM-CENT-SERV-1-FW
VM-GEN-I&R-1-FW
VM-MED&EPIDM-2-FW
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on May 21, 2024 - 11:17 PDT
Past Incidents
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 PDT
Scheduled - Purpose:
CENIC NOC-734001 NorCal Maintenance. CENIC engineers will upgrade the power equipment and software code for the Core Router in West Sacramento. The work is expected to take six hours, but the 8-hour window has been reserved. The listed services are expected to be down during the maintenance window.

Impact:
Loss of AWS Direct Connect path redundancy and CalREN High Performance Research path redundancy during the scheduled maintenance window. UCANR Davis will experience a loss of layer 2 connectivity to the Davis Campus Data Center during the scheduled maintenance window.

Affected:
CalREN High Performance Research via Sacramento (UC Davis - HPR-L3-UCDV1-SACR2-10G-1118)
AWS Direct Connect via Los Angeles (UC Davis - DC-L2VPN-UCD-LOSA2-10G-17624)
UCANR Layer 2 Service (UC Davis - DC-L2VPN-UCANRDAVISHQ-UCDV1-1G-21009)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 20, 08:49 PDT
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:00 PDT
Scheduled - Purpose:
ServiceNow administrators will implement minor updates to the Service Hub and ServiceNow Platform.. The release notes are located here: https://kb.ucdavis.edu/?id=10779

Impact:
No downtime is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 13, 15:00 PDT
Resolved - This incident has been resolved.
May 20, 16:31 PDT
Monitoring - Admins have identified the issue and applied a fix.
May 20, 11:17 PDT
Update - Admins will reboot vpn.ucdavis.edu at 10am.

All existing connections will be lost.

May 20, 09:51 PDT
Investigating - Campus VPN is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 20, 07:08 PDT
Completed - The scheduled maintenance has been completed.
May 20, 11:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:17 PDT
Scheduled - Admins will reboot vpn.ucdavis.edu at 11am.

All existing connections will be lost.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 20, 11:16 PDT
Completed - The scheduled maintenance has been completed.
May 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 PDT
Scheduled - Purpose:
To resolve incident INC1810825

Impact:
Minimum impact is expected interface will alter MTU on port channels and child interfaces – all sub interfaces will renegotiate

Affected:
This will affect all Datacenter services operating on port channels: 202, 301, 302, 310, 319, 330, 350

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 16, 15:06 PDT
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:00 PDT
Scheduled - Purpose:
Minor code updates

Impact:
No downtime is expected

Affected:
Campus Home Site at www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 13, 13:27 PDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 PDT
Scheduled - Purpose:
Remove old 75KV Transformer and install new one.

Requested By:
Kevin Eubanks, BMS Lighting Crew, BMS Electrical Maintenance
Phone: 530-979-7050, Cell: 530-979-7050, Task ID: 2678411

Impact:
Electrical

Affected Buildings:
MED SCI I B
SCHALM

Affected VLANs:
DEAN-VETMED-15
DEAN-VETMED-16
DEAN-VETMED-2-FW
DEAN-VETMED-4-NR
GEN-ACAD-1
GEN-ACAD-2-FW
HOUSING-9-NR
HVAC-2-FW
IT-CRETV-3-FW
LIBRARY-13-FW
LIBRARY-4-FW
LIBRARY-5-FW
M-COM-HEALTH-2-FW
O&M:UTILITIES-1
PARKING-SVCS-1-FW
POWER-1-NR
STU-HLTH-SVCS-3-NR
STU-HLTH-SVCS-4-NR
VETMED-9-NR
VETMED-POS-1-NR
VH-ADMIN-1-FW
VM-ACADPROGS-1-FW
VM-CENT-SERV-1-FW
VM-GEN-I&R-1-FW
VM-GEN-I&R-6-FW
VM-RESEARCH-1-FW
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 14, 10:22 PDT
Completed - The scheduled maintenance has been completed.
May 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT
Scheduled - Purpose:
Upgrade SiteFarm

Impact:
No downtime is expected

Affected:
All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 15, 11:38 PDT
May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT
Scheduled - Purpose:
VOIP Maintenance - upgrading Cisco 7841 Phone firmware.

Impact:
During this change Cisco 7841 model devices will be rebooted and will come back online in few minutes. Active calls will be dropped during this upgrade process on these devices.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 14, 22:07 PDT
May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 PDT
Scheduled - Purpose:
VOIP Maintenance - upgrading Cisco 8851 Phone firmware.

Impact:
During this change Cisco 8851 model devices will be rebooted and will come back online in few minutes. Active calls will be dropped during this upgrade process on these devices.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 14, 22:04 PDT
May 14, 2024
Completed - Sympa maintenance has been completed.
May 14, 22:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:21 PDT
Scheduled - Purpose:
Sympa will be under maintenance to manage list subscribers and owners.

Impact / Affected Services:
Sympa will be unavailable during maintenance. Messages will be queued and delivered after maintenance has completed.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 14, 22:20 PDT
Completed - The scheduled maintenance has been completed.
May 14, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 PDT
Scheduled - Purpose:
Sympa will be under maintenance to manage list subscribers and owners.

Impact / Affected Services:
Sympa will be unavailable during maintenance. Messages will be queued and delivered after maintenance has completed.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 9, 16:30 PDT
Completed - The scheduled maintenance has been completed.
May 14, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:00 PDT
Scheduled - Purpose:

This would involve de-energizing the MSB to install a breaker and terminate the conductors for temp power.

Requested by:

Hugo Puebla
BMS Lighting Crew
BMS Electrical Maintenance
Phone: 530-574-5788
Cell: 530-574-5788
Task ID: 2585715

BUILDINGS:
DUTTON HALL


VLANs:
ACAD-PREP-PROG-1-FW
ACTG&FINAC-1-FW
ADMIS&OUTRCH-2-FW
ARCH-&-ENGR-2
CASHIER-1-FW
COUNSELING-2-NR
FIN-AID&EMPL-1-FW
FIN-AID&EMPL-2
HVAC-2-FW
INTRCOL-ATHL-1-FW
IT-CRETV-3-FW
LIGHTING-1-NR
LIGHTING-2-NR
PD-VIDEO-1-FW
POWER-1-NR
REGISTRAR-1-FW
STDT-JUD-AFF-1-FW
STUDENT-AFFRS-1-FW
STUDENT-AFFRS-3-FW
WIRELESS



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 10, 18:08 PDT
Completed - The scheduled maintenance has been completed.
May 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 PDT
Scheduled - Purpose:
CENIC NOC-733089. CENIC will be working with remote hands to migrate a circuit to Internet2 from the LOSA2 hub site to LOSA4.

Impact:
Loss of AWS Direct Connect path redundancy during the scheduled maintenance window.

Affected:
AWS Direct Connect via Los Angeles (UC Davis - DC-L2-UCD-LOSA2-10G-17624)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Apr 29, 09:59 PDT
May 13, 2024
Resolved - Duo has indicated the issue causing authentication failures on all affected deployments is fully resolved and all services are now fully functional.
May 13, 14:52 PDT
Monitoring - A fix has been implemented and Duo is monitoring the results
May 13, 13:57 PDT
Identified - The issue has been identified by Duo and a fix is being implemented.

https://status.duo.com/incidents/s1j49frg03z0

May 13, 13:47 PDT
Update - DUO is currently investigating an issue causing failures with Duo Push. We are working to correct the issue as soon as possible.

Please check back on the DUO status page for updates:

https://status.duo.com

May 13, 12:58 PDT
Update - We are continuing to investigate this issue.
May 13, 12:22 PDT
Investigating - DUO is currently experiencing a degradation. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 13, 12:22 PDT
Completed - The scheduled maintenance has been completed.
May 13, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 PDT
Scheduled - Purpose:
CENIC NOC-733654 CENIC Maintenance. CENIC engineers will be performing a software upgrade to aggregate switches at several locations. Impact is expected to be 20 min during the duration of the reload, but the entire maintenance window is reserved.

Impact:
Loss of CalREN Digital California (DC) path redundancy during the scheduled maintenance window.

Affected:
CalREN Digital California via Sacramento (UC Davis Medical Center - DC-L3-UCDMC-SACR1-20G-8026)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Apr 29, 10:00 PDT
May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 PDT
Scheduled - Purpose:
Replace power pole and tree work. Generation will be provided for buildings H041 and H042. Building H017 panel "B" at the south end of the building will also be generated. All generation tie in will have a half hour of no power at the beginning and end of the shutdown. The solar greenhouse and Pump house/pesticide storage buildings will be affected they have no zone # and will not be generated.

Requested By:
George Jones, UTIL High Voltage
Cell: (530) 681-7318, Task ID: N/A

Impact:
Electrical - all electrical to the buildings

Affected Buildings:
ARS R1

Affected VLANs:
ACU-1-FW
ANML-RES-SVC-1-FW
ECO-3-NR
HVAC-2-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 8, 08:16 PDT
May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 07:30 PDT
Scheduled - Purpose:
Update Faculty Sites

Impact:
No downtime is expected

Affected:
All web sites hosted on Faculty Sites

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 7, 16:53 PDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Resolved - This incident is resolved.
May 7, 10:47 PDT
Investigating - Sitefarm is currently experiencing an outage.

Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 6, 13:49 PDT
Completed - The scheduled maintenance has been completed.
May 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 PDT
Scheduled - Purpose:
For DCM contractor work (demo plans).

Requested By:
Matt Bradshaw, BMS Electrical Construction, BMS Fire Alarm Shop, BMS Electrical IPE, BMS Electrical Maintenance
Phone: 530-601-8203, Cell: 530-601-8203, Task ID: N/A

Impact:
Panel A CKT 21, 38,40: These Circuits will impact the IT closet and data computers.

Affected Buildings:
MANN

Affected VLANs:
DEAN-AG-2-FW
ECO-3-NR
HVAC-2-FW
IT-CRETV-3-FW
O&M:UTILITIES-1
PLANT-SCIENCES-1-FW
PLANT-SCIENCES-2-FW
PLANT-SCIENCES-3-FW
PLANT-SCIENCES-9-FW
POWER-1-NR
WATER-1-NR
WIRELESS
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

May 6, 12:57 PDT