Update - Microsoft has identified a problem with their service and is working to resolve it. UC Davis customers are having fewer problems after a change implemented on the campus side yesterday.
Mar 30, 2023 - 12:24 PDT
Monitoring - Systems admins implemented a change which appears to be fixing the issue for clients. Affected clients should resolve the issue within four hours.
Mar 29, 2023 - 12:57 PDT
Investigating - Some users with in-place archive mailboxes in Exchange Online are experiencing repeated login prompts in Microsoft Outlook.

Admins are investigating the problem with the vendor.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 29, 2023 - 07:44 PDT
Adobe ? Operational
AggieBudget ? Operational
AggieBuy ? Operational
AggieCloud: Account Management ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieExpense Operational
AggieVideo ? Operational
APHID ? Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
DocuSign ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
GS Commencement ? Operational
GS eDocs ? Operational
GS GradHub ? Operational
GS GradTrack$ ? Operational
GS LAMB ? Operational
GS PRM ? Operational
GS SPA ? Operational
GS ProgramsManager ? Operational
GS Stats ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
Lecture Capture ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
OASIS ? Operational
Privileged Account Management ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
SecAlert ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
UCD Mobile ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
VPN ? Operational
Web Hosting ? Operational
Wireless ? Operational
Zoom ? Operational
Photo Rosters ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
For remodel

Requested by:
George Jones, Utilities High Voltage Shop
Cell 530-681-7318, Reference Task ID #2486625

Impact:
Electrical - This shutdown will affect all electrical to the building

Affected Buildings:
UC DAVIS COFFEE CENTER

Affected VLANs:
ENG-CHEM&MAT-2-FW
ENG-MCH&AERO-2
ENG-MCH&AERO-4
HVAC-2-FW
INST-TRNS-ST-1
INST-TRNS-ST-2-FW
O&M:UTILITIES-1
WATER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 30, 2023 - 11:07 PDT
Planned Maintenance: ServiceNow Apr 5, 2023 18:00-23:59 PDT
Purpose:
ServiceNow administrators will implement minor updates to the Service Hub and ServiceNow Platform. The release notes are located here: https://kb.ucdavis.edu/?id=9148

Impact:
No downtime is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 30, 2023 - 10:48 PDT
Purpose:
CENIC NOC-700021 Bay Area Maintenance.
CENIC engineers will upgrade software on an aggregate router at Sunnyvale. The expected duration of impact will be approximately 4 hours, but the entire window is reserved. All work is expected to be completed during the first night. However, the second night is reserved in case it is needed to complete all upgrade activities.

Impact:
Loss of AWS Direct Connect path redundancy and CalREN High Performance Research path redundancy during the scheduled maintenance window.

UCANR HQ Davis will experience a loss of layer 2 connectivity to the Davis Campus Data Center during the scheduled maintenance window.

Affected:
AWS Direct Connect via San Jose (UC Davis - DC-L2-UCDV1-SNVL2-10G-6695)
CalREN High Performance Research via Sunnyvale (UC Davis - HPR-L3-UCDV1-SNVL2-10G-1115, UC Davis - DC-L2-UCDV1-SNVL2-100G-7364)
UCANR Layer 2 Service (UC Davis - DC-L2VPN-UCDV1-SACR2-10G-21009)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 22, 2023 - 23:24 PDT
Purpose:
CENIC NOC-700021 Bay Area Maintenance.
CENIC engineers will upgrade software on an aggregate router at Sunnyvale. The expected duration of impact will be approximately 4 hours, but the entire window is reserved. All work is expected to be completed during the first night. However, the second night is reserved in case it is needed to complete all upgrade activities.

Impact:
Loss of AWS Direct Connect path redundancy and CalREN High Performance Research path redundancy during the scheduled maintenance window.

UCANR HQ Davis will experience a loss of layer 2 connectivity to the Davis Campus Data Center during the scheduled maintenance window.

Affected:
AWS Direct Connect via San Jose (UC Davis - DC-L2-UCDV1-SNVL2-10G-6695)
CalREN High Performance Research via Sunnyvale (UC Davis - HPR-L3-UCDV1-SNVL2-10G-1115, UC Davis - DC-L2-UCDV1-SNVL2-100G-7364)
UCANR Layer 2 Service (UC Davis - DC-L2VPN-UCDV1-SACR2-10G-21009)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 22, 2023 - 23:26 PDT
Network Maintenance: Davis Campus Network Apr 17, 2023 02:00-06:00 PDT
Purpose:
CHG0046874 - Update software on the Davis Campus Border Firewalls.

Impact:
Traffic will be routed via alternate paths when the software update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths. Existing sessions may reset when network traffic is diverted to the alternate routing path, and a second time when network traffic is returned to the normal path.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
172.29.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 09, 2023 - 15:06 PST
Purpose:
CHG0046958 - Implement change to the primary traffic management appliance for the Davis Campus network.

Impact:
Traffic will be routed via alternate paths when the configuration update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths. If an issue is discovered during implementation, an outage no more than 20 minutes may be experienced while troubleshooting and/or configuration rollback is performed.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
172.29.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 16, 2023 - 08:56 PDT
Network Maintenance: AWS Direct Connect May 8, 2023 02:00-06:00 PDT
Purpose:
CHG0046961 - Update software on the router supporting AWS Direct Connect (San Jose).

Impact:
Traffic will be routed via alternate paths when the software update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
172.29.0.0/16

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 17, 2023 - 08:09 PDT
Network Maintenance: Davis Campus Network May 15, 2023 04:00-06:00 PDT
Purpose:
CHG0046959 - Implement change to the secondary traffic management appliance for the Davis Campus network.

Impact:
Traffic will be routed via alternate paths when the configuration update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths. If an issue is discovered during implementation, an outage no more than 20 minutes may be experienced while troubleshooting and/or configuration rollback is performed.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
172.29.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 16, 2023 - 08:58 PDT
Network Maintenance: AWS Direct Connect May 22, 2023 02:00-06:00 PDT
Purpose:
CHG0046962 - Update software on the router supporting AWS Direct Connect (Los Angeles).

Impact:
Traffic will be routed via alternate paths when the software update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
172.29.0.0/16

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 17, 2023 - 08:10 PDT
Past Incidents
Mar 30, 2023
Resolved - This incident has been resolved.
Mar 30, 16:37 PDT
Monitoring - payroll@ucdavis.edu email-to-case functionality has been restored and currently being closely monitored.
Mar 30, 12:34 PDT
Identified - Due to a large volume of spam emails into Aggieservice, we have temporarily turned off all email-to-case functionality sent to payroll@ucdavis.edu. We are currently working to remedy the situation and will continue to keep you updated.

If your standard workflow receives case work from this email, please inform your requestors. If you need assistance, please contact the Service Desk at aggieservice@ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 30, 12:22 PDT
Completed - The scheduled maintenance has been completed.
Mar 30, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 PDT
Update - The provider has rescheduled maintenance to:
START: 00:00 PDT, Tue 03/30/2023
END: 06:00 PDT, Tue 03/30/2023

Mar 13, 22:55 PDT
Update - The provider has rescheduled maintenance to:
START: 00:00 PST, Wed 02/27/2023
END: 06:00 PST, Wed 02/27/2023

Feb 13, 22:20 PST
Update - The provider has rescheduled maintenance to:
START: 00:00 PST, Wed 02/22/2023
END: 06:00 PST, Wed 02/22/2023

Feb 7, 07:56 PST
Scheduled - Purpose:
CENIC NOC-694467 - Lumen will be performing OTDR test on route 52 dark fiber to troubleshoot span loss. Maintenance will be service impacting. The expected duration of impact will be approximately 2 hours, but the entire window is reserved.

Impact:
Loss of AWS Direct Connect path redundancy during the scheduled maintenance window.

Affected:
AWS Direct Connect via Los Angeles (UC Davis - DC-L2-UCD-LOSA2-10G-17624)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Feb 6, 07:49 PST
Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 18:00 PDT
Scheduled - Purpose: System administrators will migrate routing of email to @lists.ucdavis.edu from the legacy campus MX service to Exchange.

Impact / Affected Services: No downtime is expected for Sympa. No impact is expected for normal list traffic. This change may impact messages regarding list management, such as bounce messages sent to list owners.



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 28, 13:08 PDT
Completed - The scheduled maintenance has been completed.
Mar 29, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 PDT
Scheduled - Purpose:
Contractor to replace electrical panel A1B and splice feeders to panel A1C and A1D.

Requested by:
Kevin Eubanks, 4G14, BMS Electrical Maintenance
Cell 530-979-7050, Reference Task # 2131061

Impact:
Electrical Power, HVAC Controls, and Steam - This shutdown will affect Electrical Panels A1A, A1B, A1C, and A1D. Fume hoods in rooms 167, 173, 259A, and 373. It may affect heating and cooling to the entire building.

Affected Buildings:
CHEMISTRY

Affected VLANs:
ACTG&FINAC-1-FW
ACTG&FINAC-3-FW
ARCH-&-ENGR-1-FW
ARCH-&-ENGR-2
CHEMISTRY-1-FW
CHEMISTRY-2-FW
CHEMISTRY-3-FW
GEN-ACAD-1
HVAC-2-FW
NMR-FACILITY-1-FW
POWER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 24, 15:03 PDT
Mar 28, 2023
Resolved - This incident has been resolved.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 28, 17:02 PDT
Monitoring - Network administrators identified a routing misconfiguration affecting iOS devices on eduroam that has now been corrected.

Please contact IT Express if you are still experiencing an issue connected to eduroam with no internet connection.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 28, 10:40 PDT
Investigating - IT Express has received reports that some customers are unable to connect to the internet on Eduroam. IT Express and network administrators are investigating and additional information will be posted as it becomes available.

Some users are reporting successful connection after forgetting their saved Eduroam connection and then reconnecting.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 28, 09:55 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:00 PDT
Scheduled - Purpose:
Contractor to replace electrical panel A1B and splice feeders to panel A1C and A1D.

Requested by:
Kevin Eubanks, 4G14, BMS Electrical Maintenance
Cell 530-979-7050, Reference Task # 2131061

Impact:
Electrical Power, HVAC Controls, and Steam - This shutdown will affect Electrical Panels A1A, A1B, A1C, and A1D. Fume hoods in rooms 167, 173, 259A, and 373. It may affect heating and cooling to the entire building.

Affected Buildings:
CHEMISTRY

Affected VLANs:
ACTG&FINAC-1-FW
ACTG&FINAC-3-FW
ARCH-&-ENGR-1-FW
ARCH-&-ENGR-2
CHEMISTRY-1-FW
CHEMISTRY-2-FW
CHEMISTRY-3-FW
GEN-ACAD-1
HVAC-2-FW
NMR-FACILITY-1-FW
POWER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 24, 15:03 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:30 PDT
Scheduled - Purpose:
Moving resnet network attachement from UCDNet3 to UCDNet4

Impact:
This will impact all ucdnet/internet connectivity for student housing areas. we expect multiple brief losses of connectivity during maintenance window

Affected Buildings:
CALR 140
CALR 142
CALR 144
CALR 146
CALR 152
CALR 166
CALR 172
CALR 176
CALR 178
CALR 180
CALR 182
CALR 184
CALR 186
CALR 194
CUARTO CMNS
LATITUDE DINING COMMONS
PG COMMUNITY
PG MAGNOLIA
PG MANZANITA
PG SPRUCE
REGAN CAMPO
REGAN CENT C
REGAN INDIO
REGAN NOVA
REGAN PALOMA
REGAN RIENDA
REGAN SERENO
REGAN TALARA
SEG BIXBY
SEG DINE COM
SEG GILMORE
SEG MALCOLM
SEG RYERSON
SEGN ALDER
SEGN MILLER
SEGN THOMPSN
SHASTA HALL
SOLANO 1100
SOLANO 1200
SOLANO 1400
SOLANO 1500
SOLANO 1600
SOLANO 1700
SOLANO 1800
SOLANO 2000
SOLANO 2100
SOLANO 2200
SOLANO 2400
SOLANO 2600
SOLANO 2700
SOLANO 2800
SOLANO 3000
SOLANO 3100
SOLANO 3200
SOLANO 3400
SOLANO 3500
SOLANO 3600
SOLANO 3700
SOLANO 3900
SOLANO 4000
SOLANO 4100
SOLANO 4200
SOLANO 4300
SOLANO PARK CEV
TAHOE HALL
TEC CAMPBELL
TEC COMMUNIT
TEC POTTER
TEC WALL
TECS1 KEARNEY
TECS2 LABEN
TERCERO 4 BLDG 1
TERCERO 4 BLDG 2
TERCERO 4 BLDG 3
TERCERO 4 BLDG 4 CMMTY
TERCERO/CURRANT
TERCERO/HAWTHORNE
TERCERO/LIVE OAK
TERCERO/MAHOGANY
TERCERO/PINE
TERCERO/SCRUB OAK
TERCERO/SEQUOIA
YOSEMITE HALL

Affected VLANs:
ACAD-PREP-PROG-1-FW
ARCH-&-ENGR-2
CHANCELLOR-5-FW
GEN-ACAD-1
GEN-ACAD-2-FW
HOUSING-1-FW
HOUSING-10-FW
HOUSING-11-NR
HOUSING-12-FW
HOUSING-2-FW
HOUSING-3-FW
HOUSING-4-NR
HOUSING-6-NR
HOUSING-7-FW
HOUSING-8-FW
HOUSING-9- NR
HVAC-2-FW
IT-CRETV-3-FW
LA-RUE-1
LA-RUE-2
LA-RUE-3
LA-RUE-4
NOC-GUEST
O&M:UTILITIES-1
O&M:UTILITIES-2
PD-VIDEO-1-NR
POWER-1-NR
PRIMERO-ADMIN-1
SET-TOP-BOX-1
SOLANO-1
TERCERO-2
WATER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 23, 10:58 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:30 PDT
Scheduled - Purpose:
Migrate wireless infrastructure to UCDNet4

Impact:
We expect multiple brief/ localised impacts as controllers are moved to net4 causing Access Points to re-home. Will also be a brief global impact as routing for client ip space is moved from ucdnet3 to ucdnet4

Affected:
eduroam and ucd-guest access for all Campus Wireless locations wired network connectivity via Desktop Access Points may also be impacted

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 23, 10:53 PDT
Mar 27, 2023
Resolved - Working with vendor, the NOC had implemented a fix to address the reported WiFi issues.
Mar 27, 09:24 PDT
Update - The Temporary fix is still in place as we work with our vendor to identify a more permanent solution for the WiFi network degradation. We will continue to monitor the platform, however if you experience any issues with your WiFi connection, please report it to the IT Help Desk at (530) 754-HELP
Feb 27, 15:33 PST
Update - The Temporary fix to resolve the ongoing DNS connection issues is successful and will remain in place until our vendor provides a permanent solution. We will continue to monitor the platform, however if you experience any issues with your WiFi connection, please report it to the IT Help Desk at (530) 754-HELP
Feb 17, 16:29 PST
Identified - At 2pm today, Friday 17th February, IET engineers implemented a temporary fix on the network device and DNS traffic now flows normally. The vendor has acknowledged the issue and are working on providing a permanent solution.
Feb 17, 15:25 PST
Update - IET continues to troubleshoot the WiFi connectivity issues with our vendor, Aruba. As we dig deeper into the issue our investigations are narrowing down to a specific piece of network hardware that appears to exhibit data loss, as a result we are now tracing and capturing data traffic that is passing through this device and handing that over to Aruba for more analysis.

IET will continue to troubleshoot other areas of the environment while we wait for Aruba to come back with their findings and recommendations

Feb 17, 13:00 PST
Update - After several troubleshooting sessions with vendor support on the intermittent campus wireless connectivity issue. The problem appears to be related to DNS requests within our WiFi controllers where a DNS response is not returned to the end users’ device.

This is causing WiFi degradation across Campus, and we are working through all reported tickets and collecting data for our vendor to analyze and determine the root cause of the issue. We are engaged with our vendor support and our account representative to get expedited status through daily status meetings.

Feb 16, 18:04 PST
Update - Network Operations Center and the vendor have discovered a bug in the vendor's code that is causing some aspect of WiFi issues to occur. The vendor is working on a bug fix in order to address the issue. Once bug fix is released Network Operations Center will implement the fix. In the meantime a temporary fix was put in place to address the issue with various audio and visual applications.

Other issues are still being investigated by the Network Operations Center and the vendor.

Feb 13, 10:17 PST
Update - Network Operations Center and vendor supports are looking into various WiFi issues reported with UCD Davis Eduroam and UCD-Guest wireless network.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Feb 1, 16:08 PST
Investigating - Network Operations Center and application vendors are looking into possible issues with various audio and visual applications being used on UC Davis Eduroam and UCD-Guest wireless network.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Jan 19, 14:55 PST
Mar 26, 2023
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT
Scheduled - Purpose: March 2023 MONTHLY MAINTENANCE WINDOW

Impact / Affected Services: During this time, Pinnacle production instance will not be available for use.

Note: Pinnacle is a hosted service and planned maintenance has been scheduled by Calero and will be performed by Calero


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 3, 17:46 PST
Mar 25, 2023
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:30 PDT
Scheduled - Purpose:
Minor code updates

Impact:
No downtime is expected

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 15, 13:24 PDT
Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 PDT
Scheduled - Purpose:
Update on AggieService profiles. Removed deprecated User Profiles no longer in user.

Impact :
No anticipated downtime for AggieService.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 16, 15:53 PDT
Mar 19, 2023
Resolved - Outage: vpn.ucdavis.edu ssl certificate expired on March 19 2023 5 PM.
Resolved : March 20 8:30 AM

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 19, 17:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 PDT
Scheduled - Purpose: March 2023 MONTHLY MAINTENANCE WINDOW

Impact / Affected Services: During this time, Pinnacle production instance will not be available for use.

Note: Pinnacle is a hosted service and planned maintenance has been scheduled by Calero and will be performed by Calero


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 3, 17:43 PST
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:01 PDT
Scheduled - Purpose: Upgrade SiteFarm

Impact: No downtime is expected.

Affected: All web sites hosted on Acquia Site Factory


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 15, 16:13 PDT
Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 18:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 13:38 PDT
Scheduled - Purpose:
The following banner modules will be installed: ZGACCES
This module has been tested and validated in both DEV and TEST.

Impact:
Only Banner forms on our Banner ‘production’ server will not be available.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 17, 13:35 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 PDT
Scheduled - Purpose:
CHG0046926 - The current Layer 2 (L2) solution that CENIC provides is a statically configured hop-by-hop logical cross-connect that is unable to reroute across the resilient CalREN Backbone. CENIC has developed, tested, deployed and migrated connections to the new resilient and scalable MPLS L2-VPN. MPLS L2-VPNs leverage the benefits of MPLS and are able to reroute L2-VPNs across any available paths on CalREN to provides extensive resiliency and quick service restorations during failures.

Impact:
Risk is moderate due to network path reconfiguration on the circuits providing service for AWS Direct Connect to San Jose and Los Angeles, and layer 2 service for UC Agriculture and Natural Resources (UCANR) in Davis. AWS Direct Connect traffic will be routed via alternate paths when the circuit migration is performed.

AWS Direct Connect clients may experience a brief period of slow network response when switching between normal and alternate paths. UCANR HQ Davis will experience a loss of layer 2 connectivity to the Davis Campus Data Center when the circuit migration is performed.

Affected:
AWS Direct Connect via San Jose (UC Davis - DC-L2-UCDV1-SNVL2-10G-6695) AWS Direct Connect via Los Angeles (UC Davis - DC-L2-UCD-LOSA2-10G-17624) UCANR Davis HQ to UCD (UCANR Davis HQ - DC-L2-UCANRDAVISHQ-UCDV1-500M-7948)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 9, 15:44 PST
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:00 PDT
Scheduled - Purpose: OASIS administrators will be performing operating system patching.

Impact: Web Application Servers will be rebooted. Services may timeout for short periods during the window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 13, 17:17 PDT