Investigating - Some users are receiving an error when trying to reset their voicemail pin through the web portal. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 2, 10:54 PDT
AggieBuy   ? Operational
AggieDash   Operational
AggieFeed   ? Operational
AggieTravel   Operational
Banner   ? Operational
Box   ? Operational
Cable TV   Operational
Canvas   ? Operational
CAS   ? Operational
Computing Accounts   ? Operational
Crashplan Backup Service   Operational
Data Center Colocation   Operational
DavisMail   ? Operational
DHCP   ? Operational
DNS   ? Operational
Duo Multifactor Authentication   Operational
Email Lists   ? Operational
Email Routing   ? Operational
FGS   ? Operational
FISDS   ? Operational
IAM   ? Operational
IT Catalog   ? Operational
Kerberos   ? Operational
KFS   ? Operational
LDAP   ? Operational
MyInfoVault   ? Operational
myUCDavis   ? Operational
Network   ? Operational
Network Time   ? Operational
Payweb/PPSDS   ? Operational
Qualtrics   ? Operational
Radio Service (800MHz)   Operational
SAN & DCFS   ? Operational
ServiceNow   ? Operational
Shibboleth   ? Operational
SiteFarm   Operational
Software Website   ? Operational
Television Service   Operational
TRS   ? Operational
uConnect Active Directory   ? Operational
uConnect ADFS   ? Operational
uConnect eFax   ? Operational
uConnect Exchange On-prem   ? Operational
uConnect Office 365   ? Operational
uConnect Skype for Business   ? Operational
UC Davis Home Site   ? Operational
Virtualization   ? Operational
Voicemail   Degraded Performance
Voice Telephone System   ? Operational
Web Hosting   ? Operational
Wireless   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Purpose:
CENIC NOC will troubleshoot an IPv6 BGP session instability issue with the OAK-DC 2nd 10GE circuit.

Impact:
Impact limited to IPv6 traffic utilizing the CENIC OAK-DC 2nd 10GE circuit. Intermittent connectivity to external sites may be experienced for IPv6 only hosts. Dual-homed hosts (IPv4 and IPv6) should fall back to IPv4 when IPv6 is not available.

Affected:
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 14, 17:30 PST
Purpose:
Upgrade Threat Detection and Identification (TDI) appliance per vendor recommendation.

Impact:
No impact expected.

Locations Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Nov 14, 17:34 PST
Purpose:
Remove inactive configuration statements from the Davis and Sacramento Border Routers.

Impact:
No impact expected.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Nov 14, 18:35 PST
Past Incidents
Nov 19, 2018
Resolved - Banner 8 Forms are now available but require the use of BannerConnect. Instructions can be found here: http://kb.ucdavis.edu/?id=0740"
Nov 19, 06:02 PST
Identified - System Administrators identified an issue with the Banner Forms service, and are working to resolve the problem.
Nov 17, 22:03 PST
Nov 18, 2018

No incidents reported.

Nov 17, 2018
Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 PST
Scheduled - Purpose:
To apply Oracle’s quarterly released critical patches to Banner production database.

Impact:
Database will be down, unavailable during this time.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 15, 09:09 PST
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 19:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 PST
Scheduled - Purpose: Move or reconfigure ports for the VoIP servers/firewall at Quest

Impact: Quest provides backup VoIP services so no outage is exepected.

Locations Affected:
Directly Affected IP Subnets
128.120.242.244/30
172.20.2.0/24
172.20.5.64/26
128.120.247.53/30

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 14, 16:54 PST
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 PST
Scheduled - Purpose:
To pull wire to MSB.

Requested by Gerry Ownby, 4G18, BMS Electrical Shop,
Cell 530-979-1567, Reference Task ID # 1616286– C083

Impact:
This shutdown will affect power to electrical outlets, lighting, and all heating and cooling. Network connections will be lost once backup battery power is depleted.

Affected:
Physical Sciences and Engineering Library / C083

Switches:
11704
11705
11706

VLANs:
ARCH-&-ENGR-2
ENG-AP-SCI-1
IT-CRETV-3-FW
LIBRARY-13-FW
LIBRARY-4-FW
LIBRARY-5-FW
LIBRARY-7-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 9, 07:25 PST
Nov 15, 2018

No incidents reported.

Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 17:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 PST
Scheduled - Purpose:
Add a new network to Chancellor firewall.

Impact:
This is a new network being added to an existing firewall.
No outage should be experienced.

Affected:
Directly Affected VLAN
CHANCELLOR-8-FW

Indirectly Affected Subnets
128.120.138.128/25
128.120.139.0/24
128.120.194.64/27
128.120.242.32/27
169.237.9.0/24
169.237.201.0/24
169.237.220.64/26
169.237.235.80/28
169.237.236.224/27
169.237.246.144/28
169.237.251.240/28
172.30.35.128/25

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 7, 16:16 PST
Completed - The scheduled maintenance has been completed.
Nov 14, 07:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 PST
Scheduled - Purpose:
Upgrading Wireless in Student Housing Areas

Impact:
Reduced eduroam and ucd-guest coverage as APs reboot to upgrade.

Affected:
CAMPBELL
CAMPO
CENT
COMMUNITY
CURRANT
EMERSON
HAWTHORNE
INDIO
KEARNEY
LABEN
LAUREL
LIVE-OAK
MAGNOLIA
MAHOGANY
MANZANITA
NOVA
OXFORD-CMNS
PALOMA
PINE
POTTER
RIENDA
SCRUB-OAK
SEQUOIA
SERENO
SPRUCE
TALARA
TEC-COM
THOREAU
WALL

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 8, 09:19 PST
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 PST
Scheduled - Purpose:
Implement change to traffic management for the Davis Campus network. Modify load sharing policy to/from the border network for the prefixes listed below.

Impact:
Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.80.32/27
128.120.97.0/24
128.120.98.0/24
128.120.130.0/24
128.120.131.0/24
128.120.151.0/24
128.120.158.0/24
128.120.159.0/24
128.120.195.0/29
128.120.195.8/29
128.120.195.16/29
128.120.196.0/23
128.120.210.0/24
128.120.211.0/24
128.120.223.128/29
128.120.227.0/27
128.120.227.96/27
128.120.227.144/28
128.120.242.76/30
128.120.244.0/25
128.120.248.244/30
128.120.253.0/24
169.237.4.0/24
169.237.5.0/24
169.237.6.0/24
169.237.7.0/24
169.237.10.0/24
169.237.32.0/23
169.237.54.0/24
169.237.55.0/24
169.237.64.0/24
169.237.74.0/24
169.237.79.0/24
169.237.89.0/24
169.237.108.0/24
169.237.114.0/24
169.237.117.0/24
169.237.118.0/24
169.237.123.0/25
169.237.126.0/24
169.237.129.0/25
169.237.129.128/25
169.237.152.0/24
169.237.153.0/24
169.237.154.0/25
169.237.179.0/26
169.237.204.0/24
169.237.212.64/26
169.237.221.192/26
169.237.229.0/26
169.237.230.0/26
169.237.233.16/29
169.237.246.64/28
169.237.246.128/28
169.237.246.224/28
169.237.246.240/28
169.237.247.224/28
169.237.248.192/30
169.237.250.204/30

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 8, 09:20 PST
Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 PST
Scheduled - Purpose:
Configure an additional analysis path for the Davis Campus network traffic management system.

Impact:
Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 6, 12:21 PST
Resolved - The fix has resolved the network issue.
Nov 13, 18:32 PST
Monitoring - Technicians have implemented a fix to resolve the network outage.
Nov 13, 18:06 PST
Investigating - We are investing and network issue preventing traffic from traversing the border. All on-campus services are affected from off campus, and all off-campus services are impacted for on-campus users.

We'll post more information as it becomes available.
Nov 13, 17:25 PST
Completed - The scheduled maintenance has been completed.
Nov 13, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:11 PST
Scheduled - Purpose:
City of Sacramento needs additional time to splice fiber from old infrastructure to a new path

Impact:
During the splicing, we will lose resiliency for some locations/services

Affected locations:
Datacenter at Quest
UCDH

Service:
800 MHz Radio System Simulcast to UCDH

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 13, 13:10 PST
Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 PST
Scheduled - Purpose:
City of Sacramento needs to splice fiber from old infrastructure to a new path

Impact:
During the splicing, we will lose resiliency for some locations/services

Affected locations:
Datacenter at Quest
UCDH

Service:
800 MHz Radio System Simulcast to UCDH

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 7, 16:17 PST
Resolved - Microsoft has resolved the issue and staff have seen no re-occurrence of symptoms related to this issue.
Nov 13, 10:56 PST
Monitoring - Microsoft has implemented a fix and the issue appears to be resolved. Staff are continuing to monitor the service.
Nov 13, 09:53 PST
Investigating - Office 365 services including email are currently experiencing an degradation with some customers having slow load times and/or failure to send/receive messages. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 13, 07:48 PST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 17:00 PST
Scheduled - Purpose:
Add networking to Datacenter Colocation service for a new Entomology firewall and protected network.

Impact:
Since this is a new network, no outage should be experienced.

Affected:
Affected VLANs:
ENTOMOLOGY-4-DMZ
ENTOMOLOGY-4-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 7, 15:56 PST
Resolved - Vendors have finished repairs and resiliency has been restored
Nov 9, 11:31 PST
Identified - We have a loss of resiliency going to the Datacenter at quest. Services are currently running over the remaining link.

The issue looks to be a loss of signal from UCDH's optical gear at 1107 9th street.

We have been in contact with UCDH staff and they are looking to start addressing this at the start of the business day.

This only affects the one link going to Quest. It does not affect the voice or radio connections like recent fiber cuts.
Nov 8, 06:24 PST
Resolved - The Shibbleth service has been stable since the mitigation was implemented.
Nov 9, 09:33 PST
Monitoring - System administrators have finished the necessary mitigations and the service appears to be correctly processing authentication requests. Staff will continue to monitor the Shibboleth service.
Nov 7, 12:16 PST
Identified - System administrators have identified and are working on mitigating the issue.
Nov 7, 12:05 PST
Investigating - Sites using Shibboleth in the authentication process are returning error pages for some customers. Affected pages include, but may not be limited to:

box.ucdavis.edu
ehs.ucdavis.edu
lms.ucdavis.edu
qualtrics.ucdavis.edu
ucdavis.cayuse424.com
Nov 7, 11:30 PST
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:00 PST
Scheduled - Purpose:
Upgrading Wireless in Student Housing Areas

Impact:
Reduced eduroam and ucd-guest coverage as APs reboot to upgrade.

Locations Affected:
ALDER
BIXBY
GILMORE
MALCOLM
MILLER
RYERSON
SEGUNDO-DC
TERCERO4-BLDG1
TERCERO4-BLDG2
TERCERO4-BLDG3
TERCERO4-BLDG4-CMMTY
THOMPSON

REGAN CENT C
CAMPO
INDIO
NOVA
PALOMA
RIENDA
SERENO
TALARA



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 6, 12:54 PST
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 16:08 PDT
Scheduled - Purpose:
Migrate services from the current Sacramento Campus Border Router to a new Sacramento Campus Border Router.

Impact:
Traffic will utilize paths to the Davis Campus Border Router while the Sacramento Campus Border Router is unavailable.
Clients may experience degraded service during the maintenance window.
External DNS server 192.82.111.197 and Novogene@UCDH will be unavailable while services are migrated from the current Sacramento Campus Border Router to the new Sacramento Campus Border Router.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 24, 15:27 PDT
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:01 PST
Scheduled - Purpose:
STAF-DEV&PRF-2-FW will be moved behind a different firewall.

Impact:
There may be brief outages to the subnet as is re-homed and as the new firewall is configured.

Affected:
Directly Affected VLAN
STAF-DEV&PRF-2-FW

Indirectly Affected Subnets
128.120.16.0/24
128.120.25.0/24
128.120.132.0/25
128.120.135.0/24
128.120.148.0/25
128.120.149.0/26
128.120.157.0/24
128.120.195.32/27
128.120.214.0/24
128.120.231.0/24
128.120.240.160/27
169.237.47.0/24
169.237.48.0/24
169.237.51.0/24
169.237.56.0/24
169.237.71.0/24
169.237.91.0/24
169.237.119.0/25
169.237.130.0/25
169.237.132.128/25
169.237.134.128/25
169.237.136.0/25
169.237.137.0/25
169.237.139.0/25
169.237.139.128/25
169.237.144.0/25
169.237.159.0/25
169.237.166.80/28
169.237.169.128/25
169.237.179.64/26
169.237.206.192/26
169.237.208.0/26
169.237.210.64/26
169.237.221.128/26
169.237.227.128/25
169.237.233.160/27
169.237.237.160/27
169.237.237.224/27
169.237.241.64/27
169.237.241.96/27
169.237.244.96/27
169.237.246.48/28

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 31, 16:39 PDT
Completed - The scheduled maintenance has been completed.
Nov 7, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 PST
Scheduled - Purpose:
Electrical. This shutdown will affect heating, cooling, net 21, fire alarm bell, outside lighting, outside receptacles, fire dampers power, CPP-1 power, EFR-BS power, BMS Control Power, AH-2 power and lights, and court lighting. To install a breaker. Requested by Gerry Ownby, 4G18, BMS Electrical Shop, Reference Task ID # 1582641 – B016.

Impact:
Data connectivity will be lost if UPS batteries are depleted.

Affected:
BUILDINGS:
CHANCELLOR'S RESIDENCE
INTERNATIONAL HOUSE
DV 207 THIRD ST
MEMORIAL UNION
QUAD PARKING STRUCTURE

VLANs:
ARCH-&-ENGR-2
ASUCD-1-DMZ
ASUCD-1-FW
ASUCD-2-NR
ASUCD-3-DMZ
ASUCD-3-FW
ASUCD-4-FW
ASUCD-POS-1-DMZ
BOOKSTORE-1-DMZ
BOOKSTORE-1-FW
BOOKSTORE-2
BOOKSTORE-2-DMZ
CAMPUS-EV&IN-1-FW
CAMPUS-REC-1-DMZ
CAMPUS-REC-1-FW
CHANCELLOR-1-FW
CHANCELLOR-2
CHANCELLOR-5-FW
CHANCELLOR-6-FW
CHANCELLOR-9-FW
COUNSELING-2-NR
DOE-1-FW
HOUSING-2-FW
HVAC-2-FW
IT-INFO-RES-15
IT-INFO-RES-17-FW
LIBRARY-3-FW
MU-GENERAL-1
MU-GENERAL-2
MU-GENERAL-3
O&M:UTILITIES-1
O&M:UTILITIES-2
O&M:UTILITIES-3-NR
PARKING-SVCS-2-FW
PLAN&BUDGET-1-FW
POWER-1-NR
REC-HALL-2-DMZ
REC-HALL-2-FW
REC-HALL-3
REGISTRAR-1-FW
RES-MGMT&PLNG-1
SHRD-SVC-CTR-1-FW
STU-DIS-CTR-1-FW
STUDENT-AFFRS-1-FW
VC-STU-AFFRS-3-FW
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 5, 13:20 PST
Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 PST
Scheduled - Purpose:
Updating Wireless configuration in Regan Student Housing Area.

Impact:
Reduced eduroam and ucd-guest coverage as APs reboot to update.

Affected:
REGAN CAMPO REGAN CENT C REGAN INDIO REGAN NOVA REGAN PALOMA REGAN RIENDA REGAN SERENO REGAN TALARA

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 3, 20:38 PDT
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 PST
Scheduled - Purpose:
Upgrade the VMware host for the Cisco VoIP system according to the vendor's recommendation, including pre-requisites.

Impact:
The VoIP system is redundant, however upgrading one host at a time may cause brief service outages.

Affected:
UC Davis campus VoIP systems

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 2, 11:34 PDT
Nov 5, 2018
Completed - The scheduled maintenance has been completed.
Nov 5, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 PST
Scheduled - Purpose:
Implement change to traffic management for the Davis Campus Wired network. Configure network load sharing to/from the border network for the network prefix listed below.

Impact:
There is no expected impact to clients.

Affected:
128.120.80.32/27

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 1, 11:09 PDT
Resolved - Duo has resolved the issue with telephone call authentication.
Nov 5, 13:38 PST
Monitoring - Duo has implemented a fix for the telephone call authentication method and are monitoring the issue.
Nov 5, 08:16 PST
Update - Duo is investigation this issue;
https://status.duo.com/incidents/x15xz0vf8wkn
Nov 5, 07:40 PST
Investigating - Duo multi-factor authentication for telephone calls is failing, push and passcode options are still working. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Nov 5, 07:19 PST