All Systems Operational
Adobe ? Operational
AggieBudget ? Operational
AggieBuy ? Operational
AggieCloud: Account Management ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieTravel Operational
AggieVideo ? Operational
APHID ? Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
DocuSign ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
GS eDocs ? Operational
GS GradHub ? Operational
GS GradTrack$ ? Operational
GS PRM ? Operational
GS SPA ? Operational
GS ProgramsManager ? Operational
GS Stats ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
Lecture Capture ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Privileged Account Management ? Operational
Payweb/PPSDS ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
UCD Mobile ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
VPN ? Operational
Web Hosting ? Operational
Wireless ? Operational
Zoom ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)

Servers:
BannerTSCB
BannerTS1
BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 14, 07:34 PST
Purpose:
Upgrade Quest Data Center NetApp cluster switches. Migrate production LIF’s to newer nodes. Remove deprecated array nodes from the cluster.

Impact:
Intercluster traffic will be failed over to redundant switches. Client traffic will be rerouted to newer nodes. No expected loss of connectivity during the migration.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 12, 16:34 PST
Network Maintenance: Infoblox Jan 19, 02:00-08:00 PST
Purpose:
The existing Infoblox appliances will soon reach the end of life. New hardware will be added into the Infoblox production grid during this maintenance window. No software or UI will be changed.

Impact:
Minimum impact is expected as the Infoblox grid has a high availability setup.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 8, 10:49 PST
Purpose:
CHG0039634
Configure the Sacramento Border Router to deploy a second CENIC CalREN SAC-DC 10G circuit.

Impact:
Risk is moderate due to work on the Sacramento Border Router, which provides primary external network connectivity for the Sacramento Campus.
Traffic will be routed via an alternate path while the configuration change is performed.
Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 12, 22:08 PST
Purpose:
CHG0039688
Update software on the Davis Campus Border Firewalls.

Impact:
Traffic will be routed via alternate paths when the software update is performed.
Expected impact, clients may experience a brief period of slow network response when switching between normal and alternate paths.
For sensitive applications, existing sessions may reset when network traffic is diverted to the alternate routing path, and a second time when network traffic is returned to the normal path.


Locations Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Dec 14, 13:58 PST
Purpose:
CHG0039692
Update software on the Davis Campus Border Firewalls.

Impact:
Traffic will be routed via alternate paths when the software update is performed.
Expected impact, clients may experience a brief period of slow network response when switching between normal and alternate paths.
For sensitive applications, existing sessions may reset when network traffic is diverted to the alternate routing path, and a second time when network traffic is returned to the normal path.


Locations Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Dec 14, 14:00 PST
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - Purpose:
Add network port groups to the Data Center NetApp array. Stand up test interfaces to test connectivity.

Impact:
No expected impact. No reboot required.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 13, 17:31 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 PST
Scheduled - Purpose:
Update email configuration for Crashplan server.

Impact:
During the maintenance the crashplan.ucdavis.edu site will be unavailable. Web based restores will be unavailable. Backups of current clients will continue to function.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 12, 16:36 PST
Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:01 PST
Scheduled - Purpose:
Aggieservice bug fixes, update login timeout, Permission sets and an update on the following Forms : Appointment changes , Report a Problem & Leaves.

Impact :
No downtime expected in Aggieservice.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 12, 08:41 PST
Resolved - VPN link between School of Medicine and UCD Health is now working.
Jan 14, 08:05 PST
Investigating - Impact:
VPN link between School of Medicine and UCD Health is Down

Status:
Staff from UCD and UCDH currently investigating

Locations Affected:
impacting connectivity for the below campus networks:

128.120.134.64/26
128.120.223.32/27
128.120.223.224/27
169.237.61.0/24
169.237.87.0/24
169.237.94.0/24
169.237.95.0/24
169.237.96.0/24
169.237.128.0/25
169.237.142.0/25
169.237.150.0/24
169.237.155.0/24
169.237.197.0/24
169.237.199.0/24
169.237.235.32/28


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 8, 12:00 PST
Jan 13, 2021
Resolved - The vendor restored service at approximately 6:50pm on 1/12/2021
Jan 13, 08:01 PST
Investigating - Impact:
NOC staff are investigating and have reached out to Pacific Wave NOC. The provider is working to reverse the change and restore service

Affected:
AWS DX circuits

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 12, 14:05 PST
Resolved - This incident has been resolved.
Jan 13, 07:59 PST
Update - This issue should be resolved following the January 7th, 2021 ServiceNow maintenance, https://status.ucdavis.edu/incidents/hfpylzvlv600 , and fully restored by the start of business on Friday, January 8th, 2021.
Jan 5, 08:46 PST
Identified - The “supported by” flag does not load when opening a record with an existing caller.

The current work around is to view primary support group using the ‘eye’ button next to the caller field. The resolution will be implemented in January upon return from curtailment.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 18, 16:57 PST
Investigating - The “supported by” flag does not load when opening a record with an existing caller.

The current work around is to view primary support group using the ‘eye’ button next to the caller field. The resolution will be implemented in January upon return from curtailment.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 18, 16:37 PST
Jan 12, 2021
Completed - The scheduled maintenance has been completed.
Jan 12, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:02 PST
Scheduled - Purpose:
Implement change to traffic management for the Davis Campus network.

Impact:
Network traffic will be migrated to alternate route paths when the configuration changes are performed.
Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 12, 08:38 PST
Jan 11, 2021
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 05:00 PST
Scheduled - Purpose: Remove a temporary IPv4 address on the Sacramento Border Router.

Impact: Risk is moderate due to work on the Sacramento Campus border router. No impact expected.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 2, 17:54 PST
Jan 10, 2021
Completed - The scheduled maintenance has been completed.
Jan 10, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 15:01 PST
Scheduled - Description: Banner Application Server Reboot
------------------------------------------------
Start of Window : 1/10/2021 15:00
End of Window : 1/10/2021 16:00

All times are in 24 hour format.

Purpose:
Emergency deployment of code fix

Impact:
Banner front end services will be unavailable.

Affected:
Banner Admin Pages
Banner Self Service
Jan 10, 14:24 PST
Completed - The scheduled maintenance has been completed.
Jan 10, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 08:00 PST
Scheduled - Purpose: Update Faculty Sites

Impact: No downtime is expected.

Affected: All web sites hosted on Faculty Sites

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 4, 10:03 PST
Jan 9, 2021
Completed - The scheduled maintenance has been completed.
Jan 9, 15:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:30 PST
Scheduled - Purpose:
Migrate production LIF’s to newer nodes. Remove deprecated array nodes from the cluster.

Impact:
Client traffic will be rerouted to newer nodes. No expected loss of connectivity during the migration.



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 6, 23:10 PST
Completed - The scheduled maintenance has been completed.
Jan 9, 15:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 11:15 PST
Scheduled - Purpose:
ServiceNow will apply a maintenance patch to the Production instance.

Impact:
No downtime is expected.
Response times may be slower during the maintenance window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 4, 12:25 PST
Jan 8, 2021
Completed - The scheduled maintenance has been completed.
Jan 8, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 13:00 PST
Scheduled - Purpose:
We are adding a new BGP route for a customer VPC on the campusaws AWS Direct-Connect

Impact:
No impact is expected for the current AWS-DX VPCs.

Affected:
VLANs:
GSM-1-AWS
GSM-2-AWS
PRIM-RES-CTR-1-AWS
GSM-3-AWS
GSM-4-AWS
GSM-5-AWS
PRIM-RES-CTR-2-AWS
PRIM-RES-CTR-3-AWS
ADMIN-IT-1-AWS
ADMIN-IT-2-AWS
GRAD-STUDIES-1-AWS
GRAD-STUDIES-2-AWS
DC&CLIENT-SVC-147-AWS
vpc-060e4b7c74c82a80d
DC&CLIENT-SVC-149-AWS
vmc-dc
INFORMATICS-1-AWS
DC&CLIENT-SVC-153-AWS
RISK-SAFETY-SLTNS-2-AWS
CPE-2-AWS
LS-1-AWS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 6, 15:25 PST
Resolved - Box has resolved this issue.
Jan 8, 15:43 PST
Monitoring - Box has implemented a fix and is monitoring the service.
Jan 8, 13:56 PST
Investigating - Box.com is currently having issues with Uploads, Downloads, Preview and Box Notes, including video playbacks and they are investigating the issue - https://status.box.com/incidents/p05rv37fmp9l

Updates will be posted as they become available.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 8, 13:34 PST
Jan 7, 2021
Completed - The scheduled maintenance has been completed.
Jan 7, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 18:00 PST
Scheduled - Purpose:
ServiceNow administrators will implement updates to the ServiceNow platform.

Impact:
No downtime is expected.
Response times may be slower during the change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 4, 12:22 PST
Completed - The scheduled maintenance has been completed.
Jan 7, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 18:00 PST
Scheduled - Purpose:
Implement change to traffic management for the Davis Campus network.

Impact:
Network traffic will be migrated to alternate route paths when the configuration changes are performed.
Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 7, 13:29 PST
Jan 6, 2021
Completed - The scheduled maintenance has been completed.
Jan 6, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 18:00 PST
Scheduled - Purpose:
Vendor's Technical Assistance Center will troubleshoot a Davis Campus Firewall issue affecting select VPN services.

Impact:
Clients may experience a brief period of slow network response when switching between normal and alternate routing paths.
Select network traffic may be affected while troubleshooting and issue identification is performed by the vendor.

Locations Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 6, 07:30 PST
Jan 5, 2021
Completed - The scheduled maintenance has been completed.
Jan 5, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:00 PST
Scheduled - Purpose:
Pre-Approved Electrical Utility Shutdown- To allow metering department to access transformers and make repairs.

Impact:
BUILDINGS:
JUNGERMAN

Locations Affected:
VLANs:
AQRC-2-FW
CROC-NUC-LAB-1
CROC-NUC-LAB-2
CYCLOTRON-1-FW
HVAC-2-FW
POWER-1-NR


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 18, 10:28 PST
Resolved - Slack has resolved these issues.
Jan 5, 07:06 PST
Monitoring - Slack has resolved the primary issues. For any customers unable to access Slack, please reload (CTRL/CMD + R) or restart Slack. If you encounter any trouble, please let Slack know at feedback@slack.com.

Slack has a separate post for the outstanding calendar apps and email notifications trouble.
https://status.slack.com/2021-01/eb968a2103d010bb
Jan 4, 12:21 PST
Update - While the issue is largely still ongoing, Slack believes some customers may see improvement in connecting to Slack after a refresh
Jan 4, 09:51 PST
Investigating - Slack service is experiencing system-wide issues. The campus and departmental Slack instances are affected. Slack is working on resolving the issue.

https://status.slack.com/2021-01/9ecc1bc75347b6d1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 4, 07:22 PST
Jan 4, 2021
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.