Investigating - Impact: Intermittent Issues with Google and UC Davis Websites in Resnet on Eduroam.
Locations Affected: Users are reporting intermittent issues with connecting to Google and UC Davis websites in Resnet while on Eduroam.
Status: NOC Personnel are investigating what might be causing this degradation.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 9, 09:21 PST
Investigating - Some calls are dropped by the IT Express phone service after 15 minutes with a customer. VoIP administrators are looking into the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 2, 09:57 PST
AggieBuy ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieTravel Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Privileged Account Management ? Operational
Payweb/PPSDS ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web Hosting ? Operational
Wireless ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Migrate a selected group of networks from old firewall to new firewall.

Impact:
No extended outage is expected. Brief outages may be seen on these networks during the maintenance window.

Affected:
Directly Affected Networks:
DEAN-MED-ADM-4-FW
DEAN-MED-ADM-12-FW
DEAN-MED-ADM-9-FW
DEAN-MED-ADM-6-FW
MED-SCHOOL-1-DMZ


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 15, 16:11 PST
Purpose: CENIC will migrate to new Cisco optical shelves at UCDH and CSAC to increase circuit capacity.

Impact: Traffic will be routed via alternate paths while the upgrade is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths.


Affected:
152.79.0.0/16

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 15, 21:26 PST
Purpose:
Migrate a selected group of networks from old firewall to new firewall.

Impact:
No extended outage is expected. Brief outages may be seen on these networks during the maintenance window.

Affected:
Directly Affected Networks:
DEAN-MED-ADM-FW
DEAN-MED-ADM-1-FW
DEAN-MED-ADM-13-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-3-FW
DEAN-MED-ADM-14-FW
DEAN-MED-ADM-5-FW
M-NEUROSURG-2
M-NEUROSURG-1
MED-SCHOOL-1-DMZ


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jan 15, 16:13 PST
Past Incidents
Jan 21, 2020

No incidents reported today.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 PST
Scheduled - Start: Saturday 01/18/2019 11:00 AM PST
End: Saturday 01/18/2019 03:00 PM PST

ServiceNow will apply Madrid patch 9 on the ServiceNow Production instance.

Impact:
Services will remain operational. Response times may be slower during the change window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 11, 16:55 PST
Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:01 PST
Scheduled - Purpose:
Security and feature patching

Impact:
Intermittent service availability.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 10:50 PST
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 PST
Scheduled - Purpose:
AggieService first feature release for SPRINT 70

Impact / Affected Services:
This change affects the AggieService email submission and case routing for UCPath support. No downtime is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 10:13 PST
Completed - The scheduled maintenance has been completed.
Jan 16, 05:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 PST
Scheduled - Purpose:
UCDH is finishing their migration to a new ONS. This could include some diagnostics, fixes for links that did not come up, and fail-over testing to confirm functionality of the new system.

Impact:
There should be no outage as the system will be migrated in a way that would not take down both of our links at once. We have two links to Quest Datacenter for resilience. In the past, one of two links provides enough bandwidth to maintain regular traffic levels.

Location Affected:
Quest Datacenter


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 15, 16:08 PST
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:02 PST
Scheduled - Purpose: ServiceNow administrators will apply updates and minor fixes to ServiceNow

Impact: Services will remain operational. Response times may be slower during the change window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 13, 11:23 PST
Resolved - This incident has been resolved.
Jan 15, 17:11 PST
Investigating - The Student Information Systems website https://sis.ucdavis.edu is currently unresponsive.

The student site https://sisweb.ucdavis.edu is still reachable.

Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 08:29 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 PST
Scheduled - Purpose: A configuration change will be made to Multi-factor Authentication for CAS, ADFS, DavisMail, and Office 365.

Impact: CAS, Duo, uConnect ADFS, uConnect Office 365, DavisMail


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 11, 09:03 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:01 PST
Scheduled - Purpose: UCDH is replacing their DWDM infrastructure with new equipment.


Impact: There should be no outage as the system will be migrated in a way that would not take down both of our links at once. We have two links to Quest Datacenter for resilience. In the past, one of two links provides enough bandwidth to maintain regular traffic levels.


Locations Affected: Quest Datacenter

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 9, 18:29 PST
Jan 14, 2020
Resolved - The issue was isolated to two specific addresses that were misconfigured and actions have been taken to correct delivery.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 18:04 PST
Investigating - Reported issues with ServiceNow mail delivery. Users have reported messages are not being processed by ServiceNow.

The issue is currently under investigation.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 17:08 PST
Resolved - This incident has been resolved.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 16:06 PST
Monitoring - The Computing Account Services page has been returned to normal operations. Staff are monitoring the service.
Jan 14, 15:44 PST
Investigating - The Computing Account Services page, https://computingaccounts.ucdavis.edu is currently experiencing intermittent outages and time outs. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 14, 15:20 PST
Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:01 PST
Scheduled - Purpose:
Upgrade Threat Detection and Identification (TDI) management server to vendor recommended software version.

Impact:
The management server is not an inline device. No impact expected.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 7, 14:12 PST
Jan 12, 2020

No incidents reported.

Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 06:30 PST
Scheduled - Purpose:
To apply quarterly released critical patches to Banner production database(SIS) and atomprd, ccop databases.

Impact:
Service will be unavailable during the window.

Affected:
- Banner production database (SIS), Automic (atomprd), ccop databases
- Any applications relying on direct access to Banner database (SIS)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 7, 15:36 PST
Jan 10, 2020
Completed - The scheduled maintenance has been completed.
Jan 10, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 14:00 PST
Scheduled - Purpose: Move Aggie Square from temporary Ciena to permanent AT&T connection. Disable temporary ports on Ciena at NOC and ASB.

Impact:
There will be brief network outages at Aggie Square as the connection is moved and verified.

Affected VLANs:
WIRELESS (at Aggie Square only)
CHANCELLOR-8-FW
AGSQR-OFC-1-FW
AGSQR-PRTNRS-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 7, 14:17 PST
Completed - The scheduled maintenance has been completed.
Jan 10, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 05:00 PST
Scheduled - Purpose:
The Tenable.sc (formerly Security Center) application will be patched.

Impact:
All running and scheduled scan jobs during this period will be killed and will need to be re-run at a later time.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 9, 11:05 PST
Jan 8, 2020
Completed - The scheduled maintenance has been completed.
Jan 8, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:00 PST
Scheduled - Purpose: ServiceNow administrators will apply minor fixes to forms and features on the Service Hub

Impact: ServiceNow will remain operational. Response times may be slower during the change window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 2, 15:56 PST
Completed - The scheduled maintenance has been completed.
Jan 8, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 17:02 PST
Scheduled - Purpose: Migrate single network from old firewall to new firewall.

Impact: No extended outage is expected. Brief outages may be seen during the maintenance window.

Directly Affected Networks:
M-NEUROLOGY-1
MED-SCHOOL-1-DMZ

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 3, 18:38 PST
Completed - The scheduled maintenance has been completed.
Jan 8, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 17:30 PST
Scheduled - Purpose:
Add VLANs to one port on Datacenter Colocation switches.

Impact:
No outage is expected.

Affected:
Directly Affected Networks:
SAFETY-SVCS-1-FW
INFO-TECH-SVCS-1-NR
INFO-TECH-SVCS-2-NR
INFO-TECH-SVCS-3-NR
SAFETY-SVCS-1-DMZ


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 26, 15:56 PST
Jan 7, 2020

No incidents reported.