All Systems Operational
AggieBuy ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieTravel Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Payweb/PPSDS ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect eFax ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
uConnect Skype for Business ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Contractor will be conducting work. Requested by Gerry Ownby, 4G18, BMS Electrical Shop,
Cell 530-979-1567, Reference Task ID # 1616286– C083

Impact:
Data connectivity will be lost as UPS batteries are depleted.

Locations affected:
BUILDINGS:
PHY SCI LIB

VLANs:
ARCH-&-ENGR-2
ENG-AP-SCI-1
IT-CRETV-3-FW
LIBRARY-13-FW
LIBRARY-4-FW
LIBRARY-5-FW
LIBRARY-7-FW
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 14, 16:08 PST
Purpose:
To repair a breaker and install electric meters.
Requested by Nick Harden, Utilities High Voltage,
Cell 530-219-6928 Reference Task ID # 1139162- E Zones

Impact:
This shutdown will affect all electrical power to the buildings.

Affected:

BUILDINGS:
ANNUAL FUND TRAILER
TB 206
TB 207
TEMPORARY CLASSROOM 1
TEMPORARY CLASSROOM 2
TEMPORARY CLASSROOM 3

VLANs:
ALUMNI-AFFRS-1-FW
COE-ITSS-10-FW
DC&CLIENT-SVC-12-FW
DEAN-AG-3-FW
DEAN-AG-6-DMZ
ECO-3-NR
EDUCATION-1-FW
EDUCATION-2-FW
ENG-ELEC&CMP-1
ENG-ELEC&CMP-2
ENG-ELEC&CMP-3
ENG-MCH&AERO-4
GEN-ACAD-1
GEN-ACAD-2-FW
IT-COMMUNRES-13-FW
IT-CRETV-3-FW
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 19, 10:43 PST
Purpose: Bug fixes and minor functionality improvements.

Impact: Site may be unresponsive for up to 5 minutes.

Affected Services: www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 19, 17:11 PST
Purpose: System administrators will perform routine maintenance on the UCD Software site (software.ucdavis.edu)

Impact: The UCD Software site will be unavailable temporarily while the service is restarted.
Posted on Feb 20, 20:11 PST
Purpose:
To replace XFMR for Recreation Pool. Requested by Ryan Burgess, Utilities High Voltage,
Cell 530-304-3184, Reference Task ID# 1630175- F Zones

Impact:
Data connectivity will be lost as UPS batteries are depleted.

Affected:
RECREATION POOL LODGE

VLANs:
ARCH-&-ENGR-2
BOOKSTORE-1-FW
HVAC-2-FW
WIRELESS
MU-GENERAL-1
REC-HALL-2-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 13, 17:58 PST
Planned Maintenance: ServiceNow Feb 28, 16:00-23:00 PST
Purpose:
ServiceNow will be updating the SSL certificate securing ServiceNow instances.

Impact:
No downtime is required. All services will remain operational during this update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 12, 13:59 PST
Purpose:
Configure CENIC OAK-DC 2 x 10G circuits as a Link Aggregation Group.

Impact:
No impact expected. If an issue is discovered during implementation, a network outage lasting up to 20 minutes may be experienced while troubleshooting and/or configuration rollback is performed.

Locations Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 13, 17:14 PST
Past Incidents
Feb 21, 2019

No incidents reported today.

Feb 20, 2019
Completed - The scheduled maintenance has been completed.
Feb 20, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 PST
Scheduled - Purpose: Maintenance scheduled to apply patches.

Impact: No downtime is expected.

Affected: All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 20, 16:27 PST
Completed - The scheduled maintenance has been completed.
Feb 20, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 PST
Scheduled - Purpose:
On the campus research network, mirror the DTN (Data Transfer Node) to a port for research project

Impact:
No impact is expected.

Locations Affected:
VLANs:
DTN-FIONA-0
DTN-FIONA-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 07:55 PST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 PST
Scheduled - Purpose:
Migrate wls1 to new code version.

Impact:
AP's will be rebooted to upgrade to new version.

Locations Affected:
APs in the following buildings will be upgraded:
ART
ART-ANNEX
ART-STUDIO
BHRL-ALM&VIS
CFA-ADMIN
CFA-MONDAVI
CONF-CENTER
CTR-NEUROSCI
DV1460DREW
DV1632DAVINCI
DV1633DAVINCI
DV1850RSCHPARK
EARTH-PHYS-SCI
EH
EH-TRLR3
FAC-MECH
GR-OFFICE
GR-TRLR2
GSM-GALL-HALL
JESS-JKSN-WNRY
KING
LIB
MRAK
MUSIC
NELSON-HALL
NEUROSCI-BLD
RMI-BREWERY
RMI-NORTH
RMI-SENSORY
RMI-SOUTH
SHREM
TB174
TB9
TRICORP-CONST-TRLR
UCD-MESH
UNIV-EXT-BLD
UNIV-EXT-BLDG
UNIV-SVCS
URBAN-FRSTRY
WRIGHT-HALL

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 13, 17:53 PST
Feb 19, 2019
Completed - The scheduled maintenance has been completed.
Feb 19, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 PST
Scheduled - Purpose:
The inbound actions to create content from web forms will be implemented.

Impact:
No downtime is required. All services will remain operational during this update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 15, 12:58 PST
Resolved - Servers were rebuilt with new version of software and appear to be operational and stable at this point.
Feb 19, 16:18 PST
Identified - A planned upgrade to the software for the Cisco VoIP system that supports the automated call centers did not go as planned. Engineers are working with Cisco support to resolve the issue.

Impact:
The Finesse ACD (Call-Center) application is unavailable.

Affected:
Campus VoIP system.
Feb 17, 21:14 PST
Resolved - The myucdavis service has remained stable follow the fix and IET is resolving this issue.
Feb 19, 10:34 PST
Monitoring - myUCDavis was currently experiencing issues with logins occasionally failing. A fix has been implemented and Staff are monitoring the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 16:25 PST
Feb 18, 2019

No incidents reported.

Feb 17, 2019
Completed - The scheduled maintenance has been completed.
Feb 17, 21:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:16 PST
Scheduled - Purpose:
Upgrade the Network architecture and software for the Cisco VoIP system according to the vendor's recommendations.

Impact:
The VoIP system is designed to be redundant, however the reconfiguration and upgrades may cause brief service outages to subscribers phones. Additionally, the Unity Voicemail system and Jabber may be unavailable for brief periods of time during the maintenance window. The Finesse ACD (Call-Center) application however, will be unavailable during the maintenance window.

Affected:
Campus VoIP system.
Feb 17, 09:15 PST
Completed - The scheduled maintenance has been completed.
Feb 17, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 PST
Scheduled - Purpose:
Upgrade the Network architecture and software for the Cisco VoIP system according to the vendor's recommendations.

Impact:
The VoIP system is designed to be redundant, however the reconfiguration and upgrades may cause brief service outages to subscribers phones. Additionally, the Unity Voicemail system and Jabber may be unavailable for brief periods of time during the maintenance window. The Finesse ACD (Call-Center) application however, will be unavailable during the maintenance window.

Affected:
Campus VoIP system.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 15, 15:05 PST
Feb 16, 2019
Completed - The scheduled maintenance has been completed.
Feb 16, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:00 PST
Scheduled - Purpose: Monthly Microsoft update installation and routine maintenance tasks.

Impact: Servers will be rebooted. Service will be unavailable during the window.

Affected Services: Bannerconnect Only (Bannerconnect.ucdavis.edu)

Servers: BannerTSCB, BannerTS1, BannerTS2


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 15, 15:11 PST
Completed - The scheduled maintenance has been completed.
Feb 16, 06:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 06:30 PST
Scheduled - Purpose:
Apply patches to the Aggiefeed servers. As part of the standard security patching program, patches will be applied to the server hosting the Aggiefeed service.

Impact:
Aggiefeed service will not be available for a short period of time during maintenance window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 09:46 PST
Completed - The scheduled maintenance has been completed.
Feb 16, 06:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 06:15 PST
Scheduled - Purpose:
Apply patches to the Cross-listing Assistant LTI Tool server. As part of the standard security patching program, patches will be applied to the server hosting the Cross-Listing Assistant tool.

Impact:
Canvas is not expected to experience any downtime.
The Cross-listing Assistant tool may be unavailable for a short period of time during the scheduled maintenance window while the patches are being applied.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 14, 09:44 PST
Feb 15, 2019

No incidents reported.

Feb 14, 2019
Completed - The scheduled maintenance has been completed.
Feb 14, 23:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 PST
Scheduled - Purpose:
Upgrade SiteFarm to 6.1.0

Impact:
No downtime is expected.

Affected:
All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 12, 09:33 PST
Resolved - All sites continue to function normally
Feb 14, 09:12 PST
Update - At 6:31am cpanel1 became overloaded and was not responding. Staff have applied a fix and are monitoring.
Feb 13, 08:59 PST
Monitoring - cpanel1 has been restored from the snapshot taken on Saturday 2/9. Staff are monitoring the service.
Feb 12, 15:16 PST
Update - The URL Redirects were restored yesterday afternoon. Staff continue to work to restore the cPanel service for impacted clients.
Feb 12, 08:00 PST
Identified - IET staff are working with clients to find alternatives to the cpanel1 service
Feb 11, 20:38 PST
Update - The cpanel1 service is currently down. IET staff are continuing their investigation.
Feb 11, 08:04 PST
Investigating - The URL redirects for kb.ucdavis.edu, password.ucdavis.edu, and passphrase.ucdavis.edu are not resolving. IET staff are looking into the issue. Direct URLs for these redirects are:

kb.ucdavis.edu
https://ucdavisit.service-now.com/servicehub/?id=ucd_kb_view2

password.ucdavis.edu and passphrase.ucdavis.edu
https://ucdavisit.service-now.com/servicehub/?sys_id=4797b34fad3e5500528ae63cf571cbac&id=ucd_kb_article&sysparm_rank=1&sysparm_tsqueryId=1768d2f11b6b2b003d18ddbcdd4bcb1a


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 07:52 PST
Feb 12, 2019
Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:00 PST
Scheduled - Purpose:
Perform vendor recommended upgrades and re-configuration for highly available VoIP system.

Impact:
The VoIP system is designed to be redundant, however the reconfiguration and upgrades may cause brief service outages to subscribers phones. Additionally, the Finesse ACD application, Unity Voicemail and Jabber may be unavailable for brief periods of time during the maintenance window.

Affected:
Campus VoIP system.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 7, 09:10 PST
Feb 11, 2019
Resolved - The issues that caused the nightly data import for ServiceNow to fail is resolved.
Feb 11, 09:13 PST
Identified - The issue that caused the nightly update to fail has been identified.
Administrators are currently coordinating steps toward a resolution.
Feb 8, 14:58 PST
Investigating - The nightly user data import for the ServiceNow user table failed last night.

Impact:
The “Supported By” flag displayed in incident tickets does not display as expected.
The system users table is not current which may affect access for new users of the system.
Department service request catalogs are not being displayed in the Service Hub.
Feb 8, 10:48 PST
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Completed - The scheduled maintenance has been completed.
Feb 9, 11:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 07:30 PST
Scheduled - Purpose:
To allow for the contractor to install a new disconnect.
Requested by Derek Fraley, Utilities High Voltage,
Cell 530-681-7316 Reference Task ID # 1641681 – C099, C083

Impact:
Data connectivity will be lost as UPS batteries are depleted.

Locations affected:
BUILDINGS:
CHEM ANX
PHY SCI LIB

VLANs:
ARCH-&-ENGR-2
CHEMISTRY-1-DMZ
CHEMISTRY-1-FW
CHEMISTRY-2-DMZ
CHEMISTRY-2-FW
CHEMISTRY-2-NR
CHEMISTRY-3-FW
CHEMISTRY-TEST-4
ENG-AP-SCI-1
ENG-BIOMED-2
ENG-MCH&AERO-4
HVAC-2-FW
IN-GOVT-AFF-3-FW
IT-CRETV-3-FW
LIBRARY-13-FW
LIBRARY-4-FW
LIBRARY-5-FW
LIBRARY-7-FW
MOL&CELL-BIO-1-FW
WIRELESS
NEAT-ORU-1-DMZ
NEAT-ORU-1-FW
O&M:UTILITIES-1
XRAY-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jan 9, 11:42 PST
Feb 8, 2019
Completed - The scheduled maintenance has been completed.
Feb 8, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 18:00 PST
Scheduled - Purpose:
Perform routine maintenance.

Impact:
Some network monitoring services will be impacted during the maintenance window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 1, 17:28 PST
Feb 7, 2019

No incidents reported.