UC Davis Status

All Systems Operational

Adobe Operational

AggieBudget Operational

AggieBuy Operational

AggieCloud: Account Management Operational

AggieCloud AWS Operational

AggieCloud Azure Operational

AggieDash Operational

AggieFeed Operational

AggieService Operational

AggieExpense Operational

AggieVideo Operational

APHID Operational

ASIS Operational

ATR portal Operational

Banner Operational

Box Operational

Cable TV Operational

Canvas Operational

CAS Operational

Computing Accounts Operational

Crashplan Backup Service Operational

Data Center Colocation Operational

DavisMail Operational

DHCP Operational

DNS Operational

DocuSign Operational

Duo Multifactor Authentication Operational

Email Lists Operational

Email Routing Operational

Faculty Sites Services Operational

Final Grading System (FGS) direct web access Operational

GS Commencement Operational

GS eDocs Operational

GS GradHub Operational

GS GradTrack$ Operational

GS LAMB Operational

GS PRM Operational

GS SPA Operational

GS ProgramsManager Operational

GS Stats Operational

FISDS Operational

IAM Operational

IT Catalog Operational

Kerberos Operational

KFS Operational

LDAP Operational

Lecture Capture Operational

MyAwards Operational

MyInfoVault Operational

myUCDavis Operational

Network Operational

Network Time Operational

OASIS Operational

Privileged Account Management Operational

Pinnacle Operational

Qualtrics Operational

Radio Service (800MHz) Operational

SAN & DCFS Operational

SRCE Operational

ServiceNow Operational

Shibboleth Operational

SiteFarm Operational

Software Website Operational

Television Service Operational

TRS Operational

uConnect Active Directory Operational

uConnect ADFS Operational

uConnect Exchange On-prem Operational

uConnect Office 365 Operational

UC Davis Home Site Operational

UCD Mobile Operational

Virtualization Operational

Voicemail Operational

Voice Telephone System Operational

VPN Operational

Web Hosting Operational

Wireless Operational

Zoom Operational

Photo Rosters Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance: Davis Campus Network Sep 9, 2024 02:00-06:00 PDT

Purpose:
Increase network capacity between the UCDNet4 Core and Davis Border networks.

Impact:
Traffic will be routed via alternate paths when the configuration changes are implemented. Clients may experience a brief period (approximately 30 seconds) of intermittent network connectivity when switching between normal and alternate paths. Existing sessions may reset when network traffic is diverted to the alternate routing path, and when network traffic is returned to the normal path.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
172.29.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 04, 2024 - 16:46 PDT

Planned Maintenance: Online Directory, Listings, WarnMe Sep 9, 2024 17:00-18:00 PDT

Purpose:
The Online Directory, Listings and WarnMe services will be under maintenance to migrate to new servers

Impact:
No downtime is expected

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 03, 2024 - 13:05 PDT

CENIC Network Maintenance: AWS Direct Connect and CalREN High Performance Research paths Sep 10, 2024 23:00 - Sep 11, 2024 06:00 PDT

Purpose:
CENIC NOC-744683 Sunnyvale Maintenance
CENIC engineers will work with remote hands to perform non-impacting power-related work on a backbone device in Sunnyvale. Precautions are being taken to ensure no impact to the listed services.

Impact:
Potential loss of AWS Direct Connect path redundancy and CalREN High Performance Research path redundancy during the scheduled maintenance window.

Affected:
CalREN High Performance Research via Sunnyvale (UC Davis - HPR-L3-UCDV1-SNVL2-100G-7364)
CalREN High Performance Research via Sunnyvale (UC Davis - HPR-L3-UCDV1-SNVL2-10G-1115)
AWS Direct Connect via San Jose (UC Davis - DC-L2-UCDV1-SANJ1-10G-6695)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 04, 2024 - 07:35 PDT

Planned Maintenance: OASIS Sep 12, 2024 19:00-23:00 PDT

Purpose:
OASIS administrators will be performing system patching and maintenance.

Impact:
Web Application Servers will be rebooted. Services may timeout during the window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 05, 2024 - 14:47 PDT

Network Maintenance: Davis Border Router Sep 13, 2024 04:00-06:00 PDT

Purpose:
Update OSPF configuration statements for CalREN HPR network peer

Impact:
Clients may experience a brief interruption in network traffic flow when configuration statements are modified

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 04, 2024 - 15:44 PDT

Past Incidents

Sep 7, 2024

No incidents reported today.

Sep 6, 2024

Tupper Network Outage

Resolved - As of 12:21 PM today all switches and APs negatively affected by the flooding in Tupper have been restored. The network outage has been resolved.
Sep 6, 12:40 PDT

Identified - Tupper Hall experienced a burst pipe and flooding this afternoon. The fire department has been involved, and crews are actively working on fixing the pipe and water abatement. Several network switches are affected on the 3rd, 2nd, & 1st floor. Currently there is a network outage affecting the following.

BUILDINGS:
TUPPER HALL

VLANs:
ACU-1-FW
DEAN-MED-ADM-12-FW
DEAN-MED-ADM-4-FW
DEAN-MED-ADM-5-FW
DEAN-MED-ADM-6-FW
DEAN-MED-ADM-8-FW
DEAN-MED-ADM-9-FW
DEAN-VETMED-2-FW
HVAC-2-FW
IT-COMMUNRES-13-FW
IT-CRETV-3-FW
POWER-1-NR
SAFETY-SVCS-2-FW
VH-ADMIN-1-FW
VM-ACADPROGS-1-FW
VM-GEN-I&R-6-FW
VM-MED&EPIDM-2-FW
VM-PATHOLOGY-1-FW
VM-RESEARCH-1-FW
WATER-1-NR
WIRELESS
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 5, 22:25 PDT

Sep 5, 2024

Eduroam Degradation

Resolved - This incident has been resolved.
Sep 5, 22:19 PDT

Monitoring - The issues were addressed and appear to have been resolved late in the evening on August 30. At this time, on-campus testing confirms functionality of the degraded component, and we are continuing to monitor the results.
Aug 31, 09:42 PDT

Investigating - Eduroam is currently experiencing a degradation. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 30, 11:41 PDT

Planned Maintenance: AggieCloud - Account Management Application

Completed - The scheduled maintenance has been completed.
Sep 5, 21:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:15 PDT

Scheduled - Purpose:
Bugfix release 1.5.2 for AggieCloud Management Application Groups Management service

Impact:
Intermittent downtime during the maintenance window affecting https://app.cloud.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 3, 15:07 PDT

ServiceNow Degradation

Resolved - The node restart was successful and it has resolved the issue users were experiencing.
Sep 5, 17:22 PDT

Identified - A node restart will be performed at 5:00pm PST to hopefully resolve the issue.
Sep 5, 16:47 PDT

Investigating - There is a degradation affecting some users on the ServiceHub where images are not properly displaying and an unexpected "running transaction" banner bar appears on the ITIL side. Administrators are actively working with ServiceNow and will provide an update as soon as possible.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 5, 16:11 PDT

Sep 4, 2024

Network Maintenance: Migrate NOC Internal Firewall

Completed - The scheduled maintenance has been completed.
Sep 4, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 PDT

Scheduled - Purpose:
Migrate NOC firewall to new platform

Impact:
Brief outages of NOC internal VLANs

Affected Buildings:
TELCOM

Affected VLANs:
IT-COMMUNRES-2-FW
IT-COMMUNRES-8-FW
NOC-1-FW
NOC-3-NR
NOC-TECHNICIANS-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 27, 09:17 PDT

Outage: Jabber

Resolved - This incident has been resolved.
Sep 4, 13:58 PDT

Monitoring - Jabber service was degraded early Wednesday Sept 4. Some users may not have been able to log in or connect to the server for phone services. A fix was implemented before 8 AM that should restore Jabber service. We are continuing to monitor the environment.
Sep 4, 08:27 PDT

Update - We are continuing to investigate this issue.
Sep 4, 07:09 PDT

Investigating - Some Jabber accounts are unable to connect to the voice service. Staff are investigating the issue.

IT Express is unable to provide phone support due to the outage. If you need support, you can email IT Express at ithelp@ucdavis.edu, or you can start a chat or submit a ticket at https://iet.ucdavis.edu/support.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 4, 07:08 PDT

Sep 3, 2024

Planned Maintenance: Davis Campus Network

Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 PDT

Scheduled - Purpose:
Update software on the Davis Campus Border Firewalls.

Impact:
Traffic will be routed via alternate paths when the software update is performed.
Clients may experience a brief period (approximately 30 - 40 seconds) of intermittent network connectivity when switching between normal and alternate paths.
Existing sessions may reset when network traffic is diverted to the alternate routing path, and a second time when network traffic is returned to the normal path.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
172.29.0.0/16
2607:f810::/36
_______________________________________________________________________
Aug 28, 17:09 PDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

Aug 30, 2024

Emergency Maintenance: Electrical Utility Emergency Shutdown Robbins Hall

Resolved - This incident has been resolved.
Aug 30, 11:07 PDT

Investigating - Purpose:

Emergency repair due to leak in basement floor mechanical room

Starting at 12:30
Ending: TBD

Impact:

Electrical to North side of Building

BUILDINGS:
ROBBNS
ROBBNS ANX

VLANs:
DANR-6-FW
DEAN-AG-2-FW
DEAN-AG-3-FW
DEAN-AG-5-FW
DEAN-AG-7-FW
ECO-3-NR
ECO-4-NR
GEN-ACAD-1
GEN-ACAD-2-FW
HVAC-2-FW
IT-CRETV-3-FW
NEMATOLOGY-1-FW
O&M:UTILITIES-1
PLANT-PATH-1-FW
PLANT-PATH-3
PLANT-PATH-4
PLANT-SCIENCES-1-FW
PLANT-SCIENCES-14-FW
PLANT-SCIENCES-2-FW
PLANT-SCIENCES-3-FW
PLANT-SCIENCES-4-FW
PLANT-SCIENCES-5-FW
PLANT-SCIENCES-9-FW
POWER-1-NR
WIRELESS
WLS-UNMANAGED-1

Requested by:

Randes Biete
UTIL High Voltage
Phone: 530-308-1104

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 29, 13:31 PDT

Jabber Voice Services Outage

Resolved - This incident has been resolved.
Aug 30, 10:59 PDT

Monitoring - Status update: VoIP services including Jabber and Call Center Extension Mobility clients have been restored. We are currently monitoring the environment.

IT Express Phone Service was restored at 8:36AM.
Aug 29, 10:24 PDT

Update - Jabber was impacted this morning at 6:40 AM when part of the cluster went unreachable , the service restored at 8:20.

Admins have reports of extension mobility users not being able connect; which is affecting a couple call centers ability to log into their phones.

Admins are still working on this issue now as well as restoring connectivity to backup servers, but primary servers and services are online.
Aug 29, 09:15 PDT

Update - Voice service is currently experiencing an outage. Staff are investigating the issue.

IT Express is unable to provide phone support due to the outage. If you need support, you can email IT Express at ithelp@ucdavis.edu, or you can start a chat or submit a ticket at https://iet.ucdavis.edu/support.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
https://iet.ucdavis.edu/support
Aug 29, 07:53 PDT

Update - We are continuing to investigate this issue.
Aug 29, 07:30 PDT

Investigating - Voice service is currently experiencing an outage. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 29, 07:16 PDT

Network Maintenance: Campus Wireless

Completed - The scheduled maintenance has been completed.
Aug 30, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 19:00 PDT

Scheduled - Purpose:
Adding a new controller to the one of the campus clusters to help with growth and load balancing of the access points.

Impact:
No outage is expected.

Affected:
Campus wireless - including Eduroam & UCD-Guest

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 27, 15:13 PDT

Aug 29, 2024

Planned Maintenance: AggieService

Completed - The scheduled maintenance has been completed.
Aug 29, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 18:00 PDT

Scheduled - Purpose:
AggieService platform updates, approval reminder emails updates, funding payments & summer compensation case record type bug fixes

Impact:
No anticipated downtime for AggieService.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 26, 09:06 PDT

Aug 28, 2024

No incidents reported.

Aug 27, 2024

Planned Maintenance: ServiceNow

Completed - The scheduled maintenance has been completed.
Aug 27, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 18:00 PDT

Update - Please be advised that the change will be moved to tomorrow (8/27) tentatively due to ServiceNow experiencing DNS issues today (8/26).
Aug 26, 16:03 PDT

Scheduled - Purpose:
ServiceNow administrators will implement minor updates to the Service Hub and ServiceNow Platform. The release notes are located here: The release notes are located here:https://kb.ucdavis.edu/?id=11051.

Impact:
No downtime is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 20, 17:18 PDT

Aug 26, 2024

GS eDocs Degradation

Resolved - GS eDocs service has been restored.
Aug 26, 11:12 PDT

Investigating - The eDocs service is responding to a 503 error code. The dev team is investigating this issue.
Aug 26, 10:19 PDT

vCenter Degradation

Resolved - The fix implemented by admins has resolved the vcenter degradation.
Aug 26, 10:17 PDT

Update - Update: While it is believed that most services operating through the DC Network have stabilized, the team is still working on a long term fix for this issue.
Aug 20, 09:28 PDT

Update - Update:

IET NOC and DC network teams are still working to resolve this issue.
Aug 16, 11:37 PDT

Investigating - IET NOC and DC team members are actively troubleshooting intermittent vCenter degradation potentially related to network maintenance performed last night.
Currently, we’re aware that this is affecting some L&S services and WAG.

We’ll update the status page with more details and possible resolution timeframes once we have more information. Thank you for your patience. Please submit an INC to ithelp@ucdavis.edu if you cannot access vCenter.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 15, 14:53 PDT

Network Maintenance: Davis Border Router

Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 PDT

Scheduled - Purpose:
Update OSPF configuration statements for CalREN DC network peer.

Impact:
Clients may experience a brief interruption in network traffic flow when configuration statements are modified.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 22, 09:02 PDT

Aug 25, 2024

No incidents reported.

Aug 24, 2024

Planned Maintenance: Banner Production OS Patching

Completed - The scheduled maintenance has been completed.
Aug 24, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 PDT

Scheduled - Purpose:
Monthly server patching for production Banner hosts.

Impact:
Services unavailable.

Affected:
Banner production

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 20, 16:04 PDT