All Systems Operational

Adobe Operational
AggieCloud: Account Management Operational
AggieCloud AWS Operational
AggieCloud Azure Operational
AggieDash Operational
AggieFeed Operational
AggieService Operational
AggieExpense Operational
AggieVideo Operational
APHID Operational
ASIS Operational
ATR portal Operational
Banner Operational
Box Operational
Cable TV Operational
Canvas Operational
CAS Operational
Computing Accounts Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail Operational
DHCP Operational
DNS Operational
DocuSign Operational
Duo Multifactor Authentication Operational
Email Lists Operational
Email Routing Operational
Faculty Sites Services Operational
Final Grading System (FGS) direct web access Operational
GS Commencement Operational
GS eDocs Operational
GS GradHub Operational
GS GradTrack$ Operational
GS LAMB Operational
GS PRM Operational
GS SPA Operational
GS ProgramsManager Operational
GS Stats Operational
FISDS Operational
IAM Operational
IT Catalog Operational
Kerberos Operational
KFS Operational
LDAP Operational
Lecture Capture Operational
MathWorks Operational
MyAwards Operational
MyInfoVault Operational
myUCDavis Operational
Network Operational
Network Time Operational
OASIS Operational
Privileged Account Management Operational
Pinnacle Operational
Qualtrics Operational
Radio Service (800MHz) Operational
Rocky Operational
SAN & DCFS Operational
ServiceNow Operational
Shibboleth Operational
SiteFarm Operational
Software Website Operational
Television Service Operational
TRS Operational
uConnect Active Directory Operational
uConnect ADFS Operational
uConnect Exchange On-prem Operational
uConnect Office 365 Operational
UC Davis Home Site Operational
UCD Mobile Operational
Virtualization Operational
Voicemail Operational
Voice Telephone System Operational
VPN Operational
Web Hosting Operational
Wireless Operational
Zoom Operational
Photo Rosters Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance: Campus Home Site Apr 12, 2026 08:00-08:30 PDT

Purpose:
Minor code updates

Impact:
No downtime is expected.

Affected:
Campus Home Site at www.ucdavis.edu


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Apr 03, 2026 - 18:26 PDT
Apr 11, 2026

No incidents reported today.

Apr 10, 2026
Planned Maintenance: Deploy Banner Admin page, ZFTSNAP
Completed - The scheduled maintenance has been completed.
Apr 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 17:30 PDT
Scheduled - Purpose:

The following banner page(s) will be installed:
ZFTSNAP

Impact:

Banner Pages will be unavailable.

Affected:

- Banner Admin Pages
Apr 9, 09:46 PDT
Apr 9, 2026
Planned Maintenance: AggieService
Completed - The scheduled maintenance has been completed.
Apr 9, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 PDT
Scheduled - Purpose :

Bug Fixes & Enhancement Updates Student Recruitment Process stream.


Impact :

No anticipated downtime for AggieService.



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 7, 09:45 PDT
Apr 8, 2026
Planned Maintenance: Rocky
Completed - The scheduled maintenance has been completed.
Apr 8, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:30 PDT
Scheduled - Purpose:

Deploying Rocky v0.12.0. Update includes additional support for embedded Rocky service.

Impact :

No downtime expected



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 7, 09:48 PDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026
AggieService Degradation
Resolved - All email-to-case workflows are now working as expected.
Apr 6, 11:05 PDT
Monitoring - "All email-to-case workflows in AggieService have been restored. We are monitoring the situation for the time being and will update if any more issues arise"
Apr 3, 18:21 PDT
Update - AggieService is currently experiencing an email-to-case degradation.

We have resolved disruptions for the following email addresses:

 benefits@ucdavis.edu
 aggieservice@ucdavis.edu
 employeeid@ucdavis.edu
 aussc@ucdavis.edu
 caes-hr@ucdavis.edu
 caes-payroll@ucdavis.edu



The following email addresses are not currently creating or updating cases in AggieService:

 aminquiry@ucdavis.edu
 phoenixpath@ucdavis.edu
 plsdisschr@ucdavis.edu
 compensation@ucdavis.edu
 dsshr@ucdavis.edu
 taes@ucdavis.edu
 bftvhr@ucdavis.edu
 bftvpay@ucdavis.edu
 foodchainhr@ucdavis.edu
 screening-pa@ucdavis.edu
 metrohr@ucdavis.edu

We are working to resolve the issue and will update this status once service is restored.
Apr 3, 16:20 PDT
Update - AggieService is currently experiencing an email-to-case degradation.

We have resolved disruptions for the following email addresses:

benefits@ucdavis.edu
aggieservice@ucdavis.edu
employeeid@ucdavis.edu

The following email addresses are not currently creating or updating cases in AggieService:

aminquiry@ucdavis.edu
caes-hr@ucdavis.edu
caes-payroll@ucdavis.edu
phoenixpath@ucdavis.edu
plsdisschr@ucdavis.edu
aussc@ucdavis.edu
benefits@ucdavis.edu
compensation@ucdavis.edu
dsshr@ucdavis.edu
employeeid@ucdavis.edu
taes@ucdavis.edu
bftvhr@ucdavis.edu
bftvpay@ucdavis.edu
foodchainhr@ucdavis.edu
screening-pa@ucdavis.edu
metrohr@ucdavis.edu

We are working to resolve the issue and will update this status once service is restored.
Apr 3, 13:27 PDT
Identified - AggieService is currently experiencing an email-to-case degradation. The following email addresses are not currently creating or updating cases in AggieService:

* Benefits - benefits@ucdavis.edu
* SSC Helpdesk - aggieservice@ucdavis.edu
* EmployeeID - employeeid@ucdavis.edu
* UCD Grievance - ucdgrievance@ucdavis.edu

We are working to resolve the issue and will update this status once service is restored.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 3, 08:00 PDT
Inbound Phone Call Degradation
Resolved - We have mitigated the issue with a temporary fix and will work our carrier to implement and coordinate the long term solution.
Apr 6, 10:31 PDT
Identified - The root cause of the inbound call issue has been identified and a temporary fix has been put in place. Inbound calling has been restored.
Apr 3, 10:29 PDT
Investigating - There is currently an issue impacting inbound phone calls coming from outside of UC Davis. Internal calls and outbound calls from UCD are unaffected. Technicians are investigating.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 3, 09:32 PDT
Apr 5, 2026
Planned Maintenance: Campus Home Site
Completed - The scheduled maintenance has been completed.
Apr 5, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 08:00 PDT
Scheduled - Purpose:

Minor code updates

Impact:

No downtime is expected.

Affected:

Campus Home Site at www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 25, 13:48 PDT
Apr 4, 2026
Planned Maintenance - Electrical Utility Shutdown - Building 184  / S018
Completed - The scheduled maintenance has been completed.
Apr 4, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 07:00 PDT
Scheduled - Purpose:
Add temp power for Solano Water Project

Requested By:
George Jones - UTIL High Voltage
Jennie Rush - Network Programmer/IET-Communications Resources

Impact:
Electrical: This shutdown will be affecting all electrical to the buildings.

Affected Buildings:
Building 184  / S018

Extended loss of electricity will result in loss of network to:

BUILDINGS:
CONTAIND RES
FPS GREENHOUSE 10
FPSTRINCHERO
HSC AUX
HSC RCVG
WEST CAMPUS OFFICE BLDG 1
WEST CAMPUS OFFICE BLDG 2

Affected VLANs:
ACTG&FINAC-1-FW
ACTG&FINAC-3-FW
CABA-1-FW
DC&CLIENT-SVC-12-FW
DEAN-AG-2-FW
DEAN-AG-4-FW
DEAN-AG-9-FW
ECO-3-NR
FOA-SCM-1-FW
FOA-SCM-2-FW
FPMS-1-FW
GEN-ACAD-1
GEN-ACAD-2-FW
IT-COMMUNRES-1-FW
IT-COMMUNRES-13-FW
IT-COMMUNRES-4-FW
IT-CRETV-COM-1-FW
IT-INFO-RES-19-FW
IT-INFO-RES-26-FW
O&M:UTILITIES-1
PHYS-PLANT-2-FW
PHYS-PLANT-3-FW
POWER-1-NR
SET-TOP-BOX-1
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 31, 19:23 PDT
Planned Maintenance: SiteFarm
Completed - The scheduled maintenance has been completed.
Apr 4, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:00 PDT
Scheduled - Purpose:

Upgrade SiteFarm

Impact:

All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 23, 15:33 PDT
Apr 3, 2026
Apr 2, 2026
Planned Maintenance: Deploy Banner Financial Aid upgrade
Completed - The scheduled maintenance has been completed.
Apr 2, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:00 PDT
Scheduled - Purpose:

The following Banner modules will be installed:
Finaid 8.56 / 9.3.57.0.3

Impact:

Banner Pages will be unavailable.

Affected:

- Banner Admin Pages

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Apr 1, 11:19 PDT
Apr 1, 2026

No incidents reported.

Mar 31, 2026
AT&T Connection Degradation
Resolved - AT&T has resolved this issue.
Mar 31, 10:59 PDT
Monitoring - An AT&T connection was lost this morning, which caused some temporary Zoom issues. Staff are currently monitoring and working with AT&T to determine a root cause that can be used to influence future actions for reliability.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 19, 12:03 PDT
Mar 30, 2026
Planned Maintenance: ServiceNow
Completed - The scheduled maintenance has been completed.
Mar 30, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:00 PDT
Scheduled - ServiceNow administrators will implement minor updates to the Service Hub and ServiceNow Platform.

Release Notes:
https://kb.ucdavis.edu/?id=12928

Impact:
No downtime is expected.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 24, 10:44 PDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Rocky Degradation
Resolved - The performance degradation affecting the Rocky application has been resolved, and service has returned to normal operations.
Mar 28, 07:26 PDT
Monitoring - The Rocky application (chat.ucdavis.edu) is currently experiencing intermittent performance issues related to an on-going incident affecting OpenAI APIs (https://status.openai.com/). The team is monitoring the issue and working to remediate.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 26, 15:15 PDT
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Report an issue to IT Express at: ithelp@ucdavis.edu 530-754-HELP (4357)