All Systems Operational
Adobe ? Operational
AggieBudget ? Operational
AggieBuy ? Operational
AggieCloud: Account Management ? Operational
AggieCloud AWS ? Operational
AggieCloud Azure ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieExpense Operational
AggieVideo ? Operational
APHID ? Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
DocuSign ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
GS Commencement ? Operational
GS eDocs ? Operational
GS GradHub ? Operational
GS GradTrack$ ? Operational
GS LAMB ? Operational
GS PRM ? Operational
GS SPA ? Operational
GS ProgramsManager ? Operational
GS Stats ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
Lecture Capture ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
OASIS ? Operational
Privileged Account Management ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
UCD Mobile ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
VPN ? Operational
Web Hosting ? Operational
Wireless ? Operational
Zoom ? Operational
Photo Rosters ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
To replace overhead primary wire

Requested By:
George Jones, Utilities High Voltage
Cell 530-681-7318, Reference Task ID #2644752

Impact:
Electrical - this shutdown will affect all electrical

Affected Buildings:
PRIMATE NORTH COLONY RECORDS STORAGE

Affected VLANs:
PD-VIDEO-8-NR
PRIM-RES-CTR-2-FW
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 06, 2024 - 16:40 PST
Planned Maintenance: Banner Upgrade Mar 23, 2024 07:00-12:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 14:48 PDT
Scheduled - Purpose:
To perform maintenance.

FinAid modules will undergo testing by FAS & IET-FAS-IT when released on March 21st. UAT completion is anticipated on March 22nd by EOD. Student module UAT is complete (OUR, ESA-OPS). Communication will happen on Slack in #iet-banner. Please be available to validate changes.

Impact:
All services dependent on our Banner ‘production’ server will not be available.

Affected:
- Banner prod database (SIS)
- Banner forms
- Banner SISWeb
- MyUCD
- Applications relying on direct access to Banner (SIS)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 18, 2024 - 13:39 PDT
Network Maintenance: NOC DC Power Project Mar 25, 2024 03:00-07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 16:59 PDT
Scheduled - Purpose:
Power equipment at the Network Operations Center (NOC) prepared for maintenance.

Impact:
No expected impact to campus or UCH telecommunications infrastructure. Backup power equipment available.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 18, 2024 - 16:55 PDT
Network Maintenance: NOC DC Power Project Mar 25, 2024 07:00 - Mar 27, 2024 17:00 PDT
Purpose:
New power equipment will be installed at the Network Operations Center (NOC).

Impact:
No impact expected. Contingency plans in place in the unlikely event that this phase of the maintenance extends in duration.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 18, 2024 - 16:56 PDT
Network Maintenance: NOC DC Power Project Mar 27, 2024 17:00 - Mar 28, 2024 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 16:59 PDT
Scheduled - Purpose:
New power equipment will be integrated at the Network Operations Center (NOC).

Impact:
The planned migration has been designed for no impact to campus or UCDH telecommunications infrastructure. The new power systems being installed have significant improvements in capacity and failover capabilities.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 18, 2024 - 16:57 PDT
Purpose:
CENIC NOC-729085 CENIC Maintenance. CENIC engineers will be performing a software upgrade.

Impact:
UCANR Davis may experience a loss of layer 2 connectivity to the Davis Campus Data Center during the scheduled maintenance window.

Affected:
UCANR Layer 2 Service (UC Davis - DC-L2VPN-UCANRDAVISHQ-UCDV1-1G-21009)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Mar 15, 2024 - 08:09 PDT
Network Maintenance: Davis Border Router Apr 22, 2024 02:00-06:00 PDT
Purpose:
Update software on the Davis Border Router to the current vendor recommended version.

Impact:
Traffic will be routed via alternate paths when the software update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths. Existing sessions may reset when network traffic is diverted to the alternate routing path (Sacramento), and a second time when network traffic is returned to the normal path (Davis). Sacramento Campus backup connections to the Davis Border Router will be unavailable while the software update is performed. External DNS servers DNS-ONE and DNS-TWO will be unavailable while the software update is performed.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Feb 21, 2024 - 15:54 PST
Purpose:
Update software on the Sacramento Border Router to the current vendor recommended version.

Impact:
Traffic will be routed via alternate paths when the software update is performed. Clients may experience a brief period of slow network response when switching between normal and alternate paths. Existing sessions may reset when network traffic is diverted to the alternate routing path (Davis), and a second time when network traffic is returned to the normal path (Sacramento). Davis Campus backup connections to the Sacramento Border Router will be unavailable while the software update is performed. Novogene at UCDH will be unavailable while the software update is performed.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted on Feb 01, 2024 - 15:52 PST
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:00 PDT
Scheduled - Purpose:
AggieService user profile related updates and bug fixes

Impact:
No anticipated downtime for AggieService

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 15, 10:23 PDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 PDT
Scheduled - Purpose:
Upgrade SiteFarm

Impact:
No downtime is expected

Affected:
All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 12, 09:56 PDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 PDT
Scheduled - Purpose:
Requested by PG&E to replace cross arm

Requested By:
George Jones, Util High Voltage Shop
Cell 530-681-7318, Reference Task # 2640236

Impact:
Electrical - this shutdown will be affecting all electrical to the buildings

Affected Buildings:
AH HOP BARN
BOOSTER TANK & PUMP #2
COLLEGE OF AG BOOSTER PUMP STATION
EQUES C BARN
EQUES C TRLR
HEADEND B1
RUSSELL RANCH TRACTOR BARN
SWINE FACILITY

Affected VLANs:
ANIMAL-SCI-1-FW
ANIMAL-SCI-2
BOOKSTORE-1-FW
DEAN-AG-7-FW
HVAC-2-FW
LAWR-3
MU-GENERAL-1
PLANT-SCIENCES-4-FW
POWER-1-NR
VH-ADMIN-1-FW
VH-ADMIN-2-FW
WATER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 6, 16:38 PST
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 14:01 PDT
Scheduled - Purpose:
Upgrading to code version recommended by the vendor

Impact:
AP's will reboot to activate new code version - system automatically manages reboots to minimize loss of coverage. Clients should roam and connect to another AP, if one is available.

Affected:
Campus and Resnet wireless - Eduroam & UCD-Guest

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 11, 14:01 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:00 PDT
Scheduled - Purpose:
OASIS administrators will be performing system patching and maintenance.

Impact:
Web Application Servers will be rebooted. Services may timeout during the window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 12, 14:44 PDT
Mar 13, 2024

No incidents reported.

Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 14:00 PDT
Scheduled - Purpose:
Emergency repair.

Impact:

BUILDINGS:
PRITCHARD

VLANs:
DEAN-VETMED-15
DEAN-VETMED-4-NR
HVAC-2-FW
IT-CRETV-3-FW
VETMED-POS-1-NR
VH-ADMIN-1-FW
VH-ADMIN-4
WIRELESS

Pre-approved by Anissa Nachman.

Requested by: Matt Bradshaw
BMS Electrical Construction
BMS Electrical IPE
BMS Electrical Maintenance
Phone: 530-601-8203
Cell: 530-601-8203
Task ID: N/A

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 12, 13:54 PDT
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:00 PDT
Scheduled - Purpose:
We will upgrade infoblox NIOS to version recommended by the vendor.

Impact:
Minimum impact is expected as we have an infoblox grid with HA (high availability) setup.

Locations Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
172.16.0.0/12

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 8, 09:50 PST
Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 PDT
Scheduled - Purpose:

Minor code updates

Impact:

No downtime is expected.

Affected:

Campus Home Site at www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 5, 09:52 PST
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:00 PST
Scheduled - Purpose:
Installation for panel feeder

Requested By:
George Jones, Util High Voltage Shop
Cell 530-681-7318, Reference Task # 2568888

Impact:
Electrical - this shutdown will affect all electrical to the building

Affected Buildings:
NELSON HALL

Affected VLANs:
CULTURE-STDS-1-FW
HVAC-2-FW
POWER-1-NR
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 6, 16:37 PST
Completed - The scheduled maintenance has been completed.
Mar 9, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 20:00 PST
Scheduled - Purpose:
Upgrade SiteFarm

Impact:
No downtime is expected

Affected:
All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 6, 15:42 PST
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:01 PST
Scheduled - Purpose:
To apply quarterly released critical patches to Banner production database(SIS), standby, and atomprd, ccop databases

Affected:
- Banner production database (SIS), Automic (atomprd), ccop databases
- Any applications relying on direct access to Banner database (SIS)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 5, 11:15 PST
Mar 8, 2024
Resolved - The issue with myadmission.ucdavis.edu has been resolved.
Mar 8, 20:31 PST
Investigating - myadmission.ucdavis.edu is currently experiencing intermittent slowness and occasional reset. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 8, 15:37 PST
Resolved - The ServiceNow team has resolved the issue.
Mar 8, 17:26 PST
Investigating - ServiceNow for the Business Management module is currently experiencing a degradation.

There is an issue that the ServiceNow team is investigating where some cases are not staying in the resolved state after clicking on Save or Update and Exit. The cases can still be resolved by repeating the action.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 8, 09:43 PST
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 17:00 PST
Scheduled - Purpose:
Phase 1 – Integrate DocuSign to AggieService

Impact:
No anticipated downtime for AggieService

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 5, 13:49 PST
Resolved - Box has resolved the issue.
https://status.box.com/incidents/dx1kml574sx6

Mar 7, 15:02 PST
Update - The Box.com team is investigating an issue with Logins within Box.
Users attempting to log in to Box may see errors or timeouts. They will provide additional information as it becomes available.

Please see https://status.box.com/incidents/dx1kml574sx6 for their updates.

Mar 7, 13:39 PST
Update - Box is reporting a major outage across their service.
https://status.box.com/incidents/dx1kml574sx6

Mar 7, 13:38 PST
Investigating - Box at https://ucdavis.app.box.com/ is currently experiencing an outage.

Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 7, 13:36 PST
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:00 PST
Scheduled - Purpose:
Remove expired ucdavis.edu DNSSEC DS records from EDUCAUSE

Impact:
Risk is low and no impact expected

Affected:
ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Feb 14, 16:02 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 18:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 17:00 PST
Scheduled - Purpose:
ServiceNow administrators will be running a Fix Script against the CMDB to identify and create Duplicate task on a specific CI Service.

Impact:
No downtime or impact outside of the CI Service related to INC1835606 is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 4, 15:15 PST
Mar 5, 2024
Resolved - Instructure has resolved this issue.
Mar 5, 15:42 PST
Monitoring - Instructure is aware of the behavior and found that this is an issue with Comcast Xfinity, if you are still getting error messages please report this behavior to your Internet Service Provider.
Mar 5, 14:05 PST
Update - We are continuing to investigate this issue.
Mar 5, 13:00 PST
Investigating - Instructure is investigating access issues to Canvas affecting multiple campus.

https://status.instructure.com/incidents/wdc69dcskrz0

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Mar 5, 12:45 PST