Identified - The vendor has identified out of sync databases and is working to remedy.
May 18, 10:21 PDT
Investigating - Users with voicemail accounts who are not on VoIP, are reporting incorrect message-waiting-light indicator states and missing custom mailbox greetings. The NOC is working with the system vendor. Users are encouraged to set up their voicemail to email notification or check their voice mailbox regularly, until resolution.
May 17, 09:08 PDT
Identified - UC Davis 10G circuit to Sunnyvale is unstable. CENIC engineers are currently investigating. We'll fail over to an alternate path to allow CENIC network engineering team to test. There should not be any network loss or impact.

Additional updates will be provided once available.
May 15, 18:38 PDT
AggieDash   Operational
Banner   ? Operational
Box   ? Operational
Cable TV   Operational
Canvas   ? Operational
CAS   ? Operational
Computing Accounts   ? Operational
Crashplan Backup Service   Operational
Data Center Colocation   Operational
DavisMail   ? Operational
DHCP   ? Operational
DNS   ? Operational
Duo Multifactor Authentication   Operational
Email Lists   ? Operational
Email Routing   ? Operational
FGS   ? Operational
Geckomail   ? Operational
IAM   ? Operational
Kerberos   ? Operational
KFS   ? Operational
Kuali Rice   ? Operational
LDAP   ? Operational
MyInfoVault   ? Operational
myUCDavis   ? Operational
Network   ? Operational
Network Time   ? Operational
Qualtrics   ? Operational
Radio Service (800MHz)   Operational
SAN & DCFS   ? Operational
ServiceNow   ? Operational
Shibboleth   ? Operational
SiteFarm   Operational
Smartsite   ? Operational
Software Website   ? Operational
Television Service   Operational
TRS   ? Operational
uConnect Active Directory   ? Operational
uConnect Office 365   ? Operational
uConnect ADFS   ? Operational
uConnect eFax   ? Operational
uConnect Skype for Business   ? Operational
uConnect Exchange On-prem   ? Operational
UC Davis Home Site   ? Operational
Virtualization   ? Operational
Voicemail   Degraded Performance
Voice Telephone System   ? Operational
Web CMS   ? Operational
Web Hosting   ? Operational
Wireless   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance: ServiceNow May 22, 20:00-23:00 PDT
Purpose:
ServiceNow administrators will apply a standard change to perform request item and application form changes.

Impact:
ServiceNow is not expected to experience any downtime.
Response times may be slower during the scheduled change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on May 8, 09:58 PDT
Network Maintenance: Campus Wireless May 22, 22:00 - May 23, 08:00 PDT
Purpose:
Upgrading code to latest recommended version for the campus wireless authentication servers.

Impact:
No impact to authentication is expected, as there is server redundancy. Brief delay/interruption in guest account creation when the primary server is upgraded.

Affected:
Primarily campus wireless authentication - Eduroam, UCD-Guest, and authentication to Infoblox

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on May 17, 11:46 PDT
Planned Maintenance: Email Routing May 24, 10:00-12:00 PDT
Purpose: System administrators will perform routine maintenance on the campus mail routers.

Impact: There will be no interruption in service.



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on May 18, 13:11 PDT
Purpose:
This is a general information notice that Eduroam will be performing a maintenance on one of their top level radius servers. The maintenance is from 9 p.m. to 1 a.m. EST. The times listed above are local to UC Davis.

Impact:
None expected while on the UC Davis campus. The local radius servers allow for redundancy when contacting these servers. There is a potential for anyone using Eduroam while on another campus to have issues, due to how that campus configures their local servers.

Affected:
Potentially will affect anyone using Eduroam on a campus other than UC Davis.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on May 17, 14:46 PDT
Network Maintenance: Davis Campus Border Network May 24, 22:00 - May 25, 00:00 PDT
Purpose:
Implement changes to traffic management for the Davis Campus Wired network. Configure network load sharing to/from the border network for the network prefixes listed below. Reload traffic management device.

Impact:
There is no expected impact to clients.

Affected:
128.120.194.192/28
128.120.194.240/28
128.120.218.192/28
128.120.223.64/28
128.120.223.96/28
128.120.227.64/28
128.120.227.80/28
128.120.230.144/28
128.120.240.32/28
128.120.80.0/28
169.237.166.112/28
169.237.166.80/28
169.237.166.96/28
169.237.233.0/28
169.237.234.64/28
169.237.235.160/28
169.237.235.192/28
169.237.237.64/28
169.237.243.240/28
169.237.244.208/28
169.237.244.240/28
169.237.246.0/28
169.237.246.144/28
169.237.246.184/28
169.237.246.192/28
169.237.246.96/28
169.237.247.0/28
169.237.247.160/28
169.237.247.240/28
169.237.247.48/28
169.237.247.96/28
169.237.248.128/28
169.237.248.16/28
169.237.248.240/28
169.237.248.96/28
169.237.249.176/28
169.237.249.224/28
169.237.250.144/28
169.237.251.128/28
169.237.251.176/28
169.237.251.240/28
169.237.251.48/28
169.237.251.80/28
169.237.251.96/28
128.120.227.128/29
128.120.227.136/29
128.120.242.0/29
128.120.242.16/29
128.120.242.24/29
128.120.242.248/29
128.120.247.0/29
128.120.80.72/29
169.237.1.248/29
169.237.247.224/29
169.237.248.168/29
169.237.249.144/29
169.237.249.192/29
169.237.249.200/29
169.237.249.248/29
169.237.250.120/29
169.237.250.216/29
169.237.251.152/29
169.237.251.160/29
128.120.218.208/30
128.120.218.216/30
128.120.223.112/30
128.120.223.124/30
128.120.223.212/30
128.120.223.216/30
128.120.223.220/30
128.120.230.192/30
128.120.230.204/30
128.120.240.72/30
128.120.241.144/30
128.120.241.156/30
128.120.242.112/30
128.120.242.116/30
128.120.242.12/30
128.120.242.124/30
128.120.242.192/30
128.120.242.204/30
128.120.242.216/30
128.120.242.244/30
128.120.242.68/30
128.120.247.36/30
128.120.248.240/30
128.120.80.88/30
169.237.231.0/30
169.237.235.220/30
169.237.247.120/30
169.237.248.208/30
169.237.249.128/30
169.237.249.136/30
169.237.249.152/30
169.237.249.44/30
169.237.249.48/30
169.237.250.104/30
169.237.250.116/30
169.237.250.128/30
169.237.250.184/30
169.237.250.28/30
169.237.250.88/30
169.237.251.112/30
169.237.251.228/30
169.237.251.236/30
169.237.251.36/30

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on May 17, 14:44 PDT
Purpose:
Allow production traffic to use second CENIC OAK-DC 10GE circuit.

Impact:
No impact expected.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on May 17, 14:42 PDT
Past Incidents
May 20, 2018
Completed - The scheduled maintenance has been completed.
May 20, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 08:00 PDT
Scheduled - Purpose: Bug fixes and minor functionality improvements

Impact: Site may be unresponsive for up to 5 minutes

Affected Services: www.ucdavis.edu



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 16, 14:59 PDT
Completed - The scheduled maintenance has been completed.
May 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:00 PDT
Scheduled - Box will perform planned maintenance to upgrade back-end infrastructure in their data centers. The maintenance will take place throughout the day on Saturday, May 19 starting at 12:00 PM Pacific Standard Time. Box does not anticipate adverse user impact or downtime from this activity. Box will provide updates to this maintenance at https://status.box.com/incidents/g2f5xf9qs67x


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 3, 10:28 PDT
May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 01:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 PDT
Scheduled - Purpose:
Establish IPv4 and IPv6 BGP peering sessions for a second 10GE circuit to CENIC OAK-DC.

Impact:
No impact expected. No production traffic will use the new path.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 10, 11:49 PDT
May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:01 PDT
Scheduled - Purpose:
Upgrade SiteFarm to 4.0.4

Impact:
No downtime is expected.

Affected:
All web sites hosted on Acquia Site Factory
May 15, 19:35 PDT
Completed - The scheduled maintenance has been completed.
May 17, 22:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:00 PDT
Scheduled - Purpose:
Application patching and routine maintenance tasks.

Impact:
System administrators will patch the Oracle Identity Manager application, during which time the service will be unavailable.

Affected:
Oracle Identity Manager

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 9, 17:40 PDT
Completed - The scheduled maintenance has been completed.
May 17, 22:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 PDT
Scheduled - Purpose:
Implement changes to traffic management for the Davis Campus Wired network. Configure network load sharing to/from the border network for the network prefixes listed below.

Impact:
There is no expected impact to clients.

Affected:
128.120.138.128/25
128.120.148.0/25
128.120.194.0/25
128.120.195.128/25
128.120.232.128/25
169.237.122.0/25
169.237.128.128/25
169.237.130.0/25
169.237.131.0/25
169.237.132.128/25
169.237.133.128/25
169.237.135.128/25
169.237.137.0/25
169.237.138.128/25
169.237.140.128/25
169.237.141.0/25
169.237.143.0/25
169.237.144.0/25
169.237.149.128/25
169.237.159.0/25
169.237.169.128/25
169.237.170.0/25
169.237.178.128/25
169.237.179.128/25
169.237.194.128/25
169.237.195.128/25
169.237.207.0/25
169.237.211.0/25
169.237.213.0/25
169.237.215.128/25
169.237.218.128/25
169.237.227.128/25
169.237.228.128/25
169.237.230.128/25
169.237.231.128/25
128.120.146.0/26
128.120.146.128/26
128.120.152.128/26
169.237.160.128/26
169.237.179.64/26
169.237.194.0/26
169.237.20.0/26
169.237.205.192/26
169.237.205.64/26
169.237.206.192/26
169.237.206.64/26
169.237.207.192/26
169.237.208.0/26
169.237.210.192/26
169.237.210.64/26
169.237.212.0/26
169.237.214.128/26
169.237.215.64/26
169.237.216.192/26
169.237.219.192/26
169.237.220.64/26
169.237.221.128/26
169.237.224.0/26
169.237.224.192/26
169.237.229.64/26
169.237.232.64/26
169.237.234.0/26
169.237.234.128/26
169.237.235.64/26
169.237.237.128/26
169.237.244.128/26
169.237.244.64/26
169.237.245.192/26
128.120.146.224/27
128.120.149.160/27
128.120.149.192/27
128.120.194.128/27
128.120.195.32/27
128.120.218.160/27
128.120.230.160/27
128.120.230.96/27
128.120.240.128/27
128.120.240.160/27
128.120.242.32/27
128.120.80.128/27
169.237.160.0/27
169.237.160.192/27
169.237.160.32/27
169.237.232.160/27
169.237.232.32/27
169.237.233.160/27
169.237.233.224/27
169.237.233.32/27
169.237.233.96/27
169.237.234.224/27
169.237.235.224/27
169.237.236.224/27
169.237.236.96/27
169.237.237.192/27
169.237.237.96/27
169.237.238.0/27
169.237.238.160/27
169.237.240.0/27
169.237.240.128/27
169.237.241.64/27
169.237.241.96/27
169.237.244.0/27
169.237.245.128/27
169.237.245.160/27
169.237.245.32/27
169.237.245.96/27
169.237.246.32/27
169.237.247.64/27
169.237.248.32/27
169.237.248.64/27
169.237.249.0/27
169.237.249.96/27
169.237.250.224/27

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 10, 11:48 PDT
Resolved - System Administrators have stabilized the system. The vendor is examining the log data to identify the root-cause.
May 17, 11:35 PDT
Monitoring - The system has been restored, the affected VM's have resumed functioning, and System Administrators are analyzing the cause.
May 16, 08:05 PDT
Investigating - One of our virtualization hosts is down. Virtual Machines on the host are unavailable. System administrators are investigating the issue.
May 16, 04:12 PDT
Completed - The scheduled maintenance has been completed.
May 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 PDT
Scheduled - Purpose:
Deploy changes for upcoming Service Registry.

Impact:
Users and CAS-protected applications should notice no errors or degradation.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 14, 16:52 PDT
May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:01 PDT
Scheduled - Purpose:
Updating certificate for eduroam.

Impact:
Depending upon device and operating system users may need to acknowledge and accept the new certificate from eap.noc.ucdavis.edu when connecting to eduroam.

For more Information:
https://iet.ucdavis.edu/content/after-eduroam-gets-new-certificate-you-might-get-prompt

Affected:
All campus eduroam networks.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 11, 12:04 PDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018
Completed - The scheduled maintenance has been completed.
May 12, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)
Servers: BannerTSCB, BannerTS1, BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 10, 10:17 PDT
Completed - The scheduled maintenance has been completed.
May 12, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 PDT
Scheduled - Purpose:
To make modifications to apply quarterly critical patches released by Oracle and perform some maintenance work.

Impact:
Service Unavailable.

Affected:
Banner INB, Banner SSB, myUCDavis, SISDocs, myAdmissions

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 9, 17:42 PDT
May 11, 2018

No incidents reported.

May 10, 2018
Completed - The scheduled maintenance has been completed.
May 10, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 PDT
Scheduled - Purpose:
System administrators will perform routine maintenance on Sympa.

Impact:
Sympa will be unavailable temporarily while the service is restarted. Messages sent to lists hosted on Sympa will be queued for delivery and processed after the maintenance.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 7, 13:07 PDT
Completed - The scheduled maintenance has been completed.
May 10, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 PDT
Scheduled - Purpose:
Populate "grandfathered" CAS registry entries.

Impact:
This is a courtesy announcement only. Users and CAS-protected applications should notice no errors or degradation while the registry is being populated.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 9, 12:27 PDT
May 9, 2018
Resolved - The service issue has been resolved and the work continues under routine maintenance.
May 9, 07:31 PDT
Update - Work on repairing the cable splice continues. Users may continue to experience intermittent service issues.
Feb 13, 09:17 PST
Identified - Some users are experiencing intermittent service degradation. An affected cable splice has been identified and work to repair it will
take place over the next several days. Additional locations that may be affected are, Emerson, Thoreau and Cuarto Dining.
Jan 30, 09:12 PST
May 8, 2018
Completed - The scheduled maintenance has been completed.
May 8, 20:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 PDT
Scheduled - Purpose:
System administrators will be performing routine maintenance on Duo.

Impact:
No impact is expected to end users.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 4, 08:11 PDT
Completed - The scheduled maintenance has been completed.
May 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:01 PDT
Scheduled - Purpose:
Implement changes to traffic management for the Davis Campus Wired network. Configure network load sharing to/from the border network for the network prefixes listed below. Apply a vendor recommended software update to the traffic management system.

Impact:
There is no expected impact to clients.
Traffic will route via the alternate paths while the software update and configuration changes are implemented.

Affected:
128.120.132.0/23
128.120.156.0/23
128.120.16.0/23
128.120.192.0/23
128.120.214.0/23
128.120.220.0/23
128.120.234.0/23
128.120.250.0/23
169.237.104.0/23
169.237.200.0/23
169.237.44.0/23
169.237.48.0/23
169.237.52.0/23
169.237.58.0/23
128.120.129.0/24
128.120.135.0/24
128.120.139.0/24
128.120.20.0/24
128.120.209.0/24
128.120.219.0/24
128.120.231.0/24
128.120.233.0/24
128.120.249.0/24
128.120.25.0/24
128.120.27.0/24
128.120.96.0/24
169.237.101.0/24
169.237.102.0/24
169.237.11.0/24
169.237.111.0/24
169.237.115.0/24
169.237.119.0/24
169.237.12.0/24
169.237.121.0/24
169.237.134.0/24
169.237.136.0/24
169.237.139.0/24
169.237.145.0/24
169.237.151.0/24
169.237.161.0/24
169.237.165.0/24
169.237.196.0/24
169.237.203.0/24
169.237.252.0/24
169.237.41.0/24
169.237.47.0/24
169.237.51.0/24
169.237.56.0/24
169.237.60.0/24
169.237.69.0/24
169.237.71.0/24
169.237.72.0/24
169.237.75.0/24
169.237.76.0/24
169.237.86.0/24
169.237.9.0/24
169.237.91.0/24
169.247.97.0/24

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 3, 13:13 PDT
May 7, 2018
Completed - The scheduled maintenance has been completed.
May 7, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:30 PDT
Scheduled - Purpose:
Deploy improvements in Duo MFA service handling for Computing Accounts.

Impact:
No client impact is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 2, 16:19 PDT
May 6, 2018
Completed - The scheduled maintenance has been completed.
May 6, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 PDT
Scheduled - Purpose:
To replace transformer. Requested by George Jones, Utilities High Voltage, Cell 530-681-7316, Reference Task # 1548734 – C Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
BUILDINGS:
BUEHLER ALUMNI & VISITOR CENTER

VLANs:
ALUMNI-AFFRS-1-FW
ALUMNI-AFFRS-2
ALUMNI-AFFRS-3
CHANCELLOR-5-FW
HVAC-2-FW
PD-VIDEO-1-FW
PD-VIDEO-1-NR
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 1, 11:27 PDT
Completed - The scheduled maintenance has been completed.
May 6, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:01 PDT
Scheduled - Purpose:
Bug fixes and minor functionality improvements

Impact:
Site may be unresponsive for up to 5 minutes

Affected Services:
www.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
May 1, 14:56 PDT