Investigating - Zoom is reporting delays with their Cloud Records feature. Updates will be posted as they become available. More information can also be found at https://status.zoom.us/incidents/5hdzb14vhxyv


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 17, 07:52 PDT
Investigating - Emails sent from Qualtrics are currently failing. This includes email survey distributions and reminders, and thank-yous as well as email notifications. We have engaged Qualtrics Support to resolve this issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 18, 07:58 PDT
Monitoring - A workaround is now in place to handle software purchases that contain incomplete or invalid information.
We are monitoring the status of incoming software purchases and working with the vendor to identify the root cause of the issue.
Mar 4, 16:21 PST
Investigating - Users are reporting that ServiceNow software purchases are not passing purchase information into the system. Administrators are currently investigating.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 3, 16:04 PST
Investigating - Some calls are dropped by the IT Express phone service after 15 minutes with a customer. VoIP administrators are looking into the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 2, 09:57 PST
AggieBudget ? Operational
AggieBuy ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieTravel Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Privileged Account Management ? Operational
Payweb/PPSDS ? Operational
Pinnacle Operational
Qualtrics ? Degraded Performance
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose: Update Drupal codebase

Impact: No downtime is expected.

Affected: Campus Home Site at www.ucdavis.edu


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 25, 17:18 PDT
Purpose: Small bug-fixes to Last Owner field and sandbox checking function

Impact / Affected Services: Small bug-fixes to fix a reporting issue and a sandbox check failing only in test environments. No downtime is expected.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 26, 17:52 PDT
Purpose: Implement change to traffic management for the Davis Campus network.

Impact:
Clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 18, 15:59 PDT
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:30 PDT
Scheduled - Purpose:
Modify Storage Array Event Logging Destinations.

Impact:
No expected impact to clients. This change is for logging purposes only. No reboot is required.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 23, 22:30 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 PDT
Scheduled - Purpose: Upgrade SiteFarm

Impact: No downtime is expected.

Affected: All web sites hosted on Acquia Site Factory


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 25, 17:20 PDT
Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:02 PDT
Scheduled - Purpose:
Provide VLANs between Datacenter and NOC to help with new VM.

Impact:
No outage is expected.

Affected:
Directly Affected Networks:
DC&CLIENT-SVC-107-FW
DC&CLIENT-SVC-114-FW
DC&CLIENT-SVC-115-FW
DC&CLIENT-SVC-116-FW
DC&CLIENT-SVC-117-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 25, 17:22 PDT
Resolved - Administrators determined that some email sent to DavisMail between Wednesday at approximately 7:00pm and Thursday at 1:00pm was not delivered correctly. The delivery problem has been resolved and the missing email has been restored
Mar 27, 13:04 PDT
Investigating - IT Express has received reports of DavisMail users not receiving mail. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 26, 12:29 PDT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:01 PDT
Scheduled - Purpose:
ServiceNow administrators will apply updates to the Service Hub to support the Student Laptop Loan Program.

Impact:
Services will remain available. Response times may be slower during the change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 26, 15:13 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 PDT
Scheduled - Purpose: Move ISUN Unix home directories to new server

Impact / Affected Services: ISUN Unix home directories


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 10, 12:43 PDT
Resolved - The vendor, Kaltura, is currently experiencing a system outage that is impacting all of their clients. They are aware of the issue and working to resolve it. For the most current updates please visit: https://status.kaltura.com/incidents/lfv4mmr23xc5

This outage also impacts the My Media and Media Gallery tools in UC Davis Canvas.

Service has since been restored at 2:00 PM.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 26, 13:30 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:00 PDT
Scheduled - Purpose: Upgrade TDI appliances to vendor recommended software version.

Impact:
Traffic will be switched via alternate paths when the software update is performed.
Expected impact, clients may experience a brief period of slow network response when switching between normal and alternate paths.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 18, 16:01 PDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:30 PDT
Scheduled - Purpose:
Modify Fibre Channel Switch Logging.

Impact:
No expected impact to clients. This change is for logging purposes only.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 23, 22:27 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:00 PDT
Scheduled - Purpose: Prepare to re-deploy unused hardware in the Datacenter.

Impact: No outage is expected. No services are served by this BDF. This change will also involve the active Datacenter BDF since they share a link and unused H/A IP interface. The upstream ADFs will also be involved as links come down and relevant reconfiguration happens.

Locations Affected:
DATA-CENTER-DMZ (unused, retired network)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 23, 11:02 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 PDT
Scheduled - Purpose:
Instructure will be performing an upgrade on the media servers for Canvas.

Impact:
UC Davis Canvas will still be available for use, but users will be unable to upload or view hosted audio or video in Canvas during this maintenance period.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 14, 12:21 PDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:45 PDT
Scheduled - Purpose: : Updates to case assignment rules

Impact / Affected Services: Updating case routing to include updated cases / groups


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 20, 16:57 PDT
Completed - The scheduled maintenance has been completed.
Mar 23, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:15 PDT
Scheduled - Purpose: Systems administrators are performing emergency maintenance to Active Directory infrastructure to accommodate service deployments related to pandemic response.

Impact: No expected service outages during this maintenance window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 23, 11:05 PDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 PDT
Scheduled - Purpose:
To replace a power pole
Requested by George Jones, Utilities High Voltage,
Cell 530-68-7318, Reference Task # 1809064 – Q-Zones

Impact:
Network connections will be lost as UPS run out of power.

Locations Affected:
BUILDINGS:
FPS Facility (Main Lab & Office)/ Q074
Germplasm Laboratory/ Q053
Viticulture Relocation A/ Q047


VLANs:
FPMS-1-FW
HVAC-2-FW
PLANT-PATH-1-FW
USDA-2-FW
USDA-3-DMZ
USDA-3-FW
VIT&ENOL-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 17, 16:10 PDT
Mar 20, 2020
Completed - Maintenance has been cancelled.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 20, 12:01 PDT
Scheduled - Purpose: Mothra Database Upgrade

Impact:

Computing Accounts and related/dependent services will be not be available during the maintenance window.

Clients using direct access to the database will not be able to connect for most of the maintenance window. Please contact IT Express (ithelp@ucdavis.edu) with any post-upgrade issues.

Affected:

UC Davis Computing Account services:
Account creation
Passphrase resets
Duo registration and device management
Email redirects
Online Directory changes
WarnMe changes



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 19, 11:22 PDT
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 PDT
Scheduled - Purpose:
The storage vendor has identified a degraded disk mirror housing the OS for one of controller’s. The Data Center team will be replacing the bad disk.

Impact:
The OS disk replacement requires shutting down one of two controllers. The controllers are redundant and clients should see no impact.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 19, 11:18 PDT
Resolved - A vmware host failed. Several virtual servers rebooted on other hosts. Admins are checking services to ensure they came up properly.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 19, 04:30 PDT
Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:01 PDT
Scheduled - Purpose:
ServiceNow administrators will apply maintenance and minor fixes to ServiceNow.

Impact:
Services will remain available. Response times may be slower during the change window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 16, 14:49 PDT
Completed - The scheduled maintenance has been completed.
Mar 18, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:45 PDT
Scheduled - Purpose: Updates to permissions, approval reminders, and case origins.

Impact / Affected Services: Adding audit permissions, approval reminders, and improvement to case origin tracking


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 16, 17:47 PDT
Mar 17, 2020
Resolved - Zoom has resolved the primary issue with their call in service however some regions are still experiencing issues. See https://status.zoom.us for affected regions
Mar 17, 07:49 PDT
Investigating - Zoom has re-opened their investigation into this issue.

https://status.zoom.us/incidents/fj5yfbh2vlxn
Mar 16, 09:45 PDT
Monitoring - Zoom has applied a fix and is monitoring the service.
Mar 16, 09:36 PDT
Investigating - Zoom is reporting issues with their call service. Updates will be posted as they become available.

https://status.zoom.us/incidents/fj5yfbh2vlxn
Mar 16, 09:32 PDT
Mar 15, 2020
Completed - The scheduled maintenance has been completed.
Mar 15, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 PDT
Scheduled - Purpose: In response to the rapid increase in online presence across the globe, Instructure will be performing critical database maintenance necessary to keep Canvas performant with the extra courses and users that are transitioning to online learning.

Impact: UC Davis Canvas will be unavailable to all users for a short period of time, approximately 5 minutes, sometime during the scheduled maintenance window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 14, 10:31 PDT