Identified - Box.com has identified the cause of this issue and is working to resolve. For more information, please visit https://status.box.com/incidents/kxlq980nk5xl.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 8, 18:02 PDT
Investigating - Box.com is currently experiencing an outage. For more information, please visit https://status.box.com/incidents/kxlq980nk5xl.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 8, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 PDT
Scheduled - Purpose:
Upgrade resnet1 cluster from 8.5.0.3 to 8.5.0.9

Impact:
AP's will reboot to activate new code version - system automatically manages reboots to minimize loss of coverage.
Clients should gracefully roam and connect to another AP

Locations Affected:
Eduroam and UCD-guest Wireless Network in all Student Housing Areas

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Investigating - Some calls are dropped by the IT Express phone service after 15 minutes with a customer. VoIP administrators are looking into the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Dec 2, 09:57 PST
AggieBudget ? Operational
AggieBuy ? Operational
AggieDash Operational
AggieFeed ? Operational
AggieService ? Operational
AggieTravel Operational
APHID ? Operational
ASIS ? Operational
ATR portal ? Operational
Banner ? Operational
Box ? Partial Outage
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
DocuSign ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
Faculty Sites Services ? Operational
Final Grading System (FGS) direct web access ? Operational
FISDS ? Operational
IAM ? Operational
IT Catalog ? Operational
Kerberos ? Operational
KFS ? Operational
LDAP ? Operational
Lecture Capture ? Operational
MyAwards ? Operational
MyInfoVault ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Privileged Account Management ? Operational
Payweb/PPSDS ? Operational
Pinnacle Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
SRCE ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect Active Directory ? Operational
uConnect ADFS ? Operational
uConnect Exchange On-prem ? Operational
uConnect Office 365 ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web Hosting ? Operational
Wireless ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Configure ADF5-1 & ADF5-2 for added features

Impact:
Risk is moderate due to work on the Davis Campus wireless routers.
No impact expected.

Affected:
168.150.0.0/17

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 18, 12:53 PDT
Purpose:
ServiceNow administrators will implement a custom URL for servicehub.ucdavis.edu

Impact:
Response times may be slower during the change window.
Users may experience interruptions reaching servicehub.ucdavis.edu while changes propagate to the network.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jul 6, 15:46 PDT
Planned Maintenance: MyUCDavis Jul 11, 08:00-09:00 PDT
Purpose: Software upgrade

Impact: Services unavailable

Affected: MyUCDavis production, Schedule Builder production, Message Center production


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jul 8, 16:37 PDT
Purpose:
Upgrade Crashplan server software to latest version.

Impact:
Existing backup clients will continue to function. Adding new systems and web restores will be unavailable during the maintenance window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 25, 14:32 PDT
Purpose: IET will be deploying an updated version of the Online Directory Application to add user requested features.

Impact: Clients should not see an issue as we will be updating one server at a time, with no observable downtime to the end users.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jul 8, 16:35 PDT
Planned Maintenance: ServiceNow Jul 17, 17:00-23:30 PDT
Purpose: ServiceNow will implement changes to its network backbone to improve performance and availability.

Impact: During this maintenance window, response times may be slower. Users may experience brief connectivity interruptions.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jul 1, 17:23 PDT
Purpose: Contractor is installing power.

Impact: This shutdown will affect electricity for the entire building including network.

Affected:
BUILDINGS:
CRUESS

VLANs:
ART-3-FW
DESIGN-1-FW
GEN-ACAD-1
GEN-ACAD-3
HUM-INNOV-LAB-1-FW
HVAC-2-FW
IN-GOVT-AFF-3-FW
O&M:UTILITIES-1
PARKING-SVCS-2-FW
PD-VIDEO-1-NR
POWER-1-NR
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jul 8, 16:32 PDT
Planned Maintenance: ServiceNow Jul 22, 18:00-23:00 PDT
Purpose:
ServiceNow administrators will implement updates to the Service Hub and Knowledgebase

Impact:
No downtime is expected. Response times may be slower during the change window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jul 6, 17:40 PDT
Past Incidents
Jul 8, 2020

Unresolved incidents: Network Maintenance: Campus Wireless - Student Housing Areas, Box.com Outage.

Jul 7, 2020
Resolved - Admins have restarted an unresponsive CAS server which has resolved the degradation.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 7, 17:43 PDT
Monitoring - Admins identified a CAS authentication issue and have implemented a work-around.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 7, 14:38 PDT
Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 PDT
Scheduled - Purpose: Electrical Utility Shutdown to replace distribution panel 1LR and XFMR feeding panel 1LR

Impact: This shutdown will affect all power and network to the entire building including distribution panels 1LR, 2HJ, 3L1J, 1S, 1R, 1Q, 1P, 1N, 1L, 2N, 2Q, 2P, 2L, 3P, 3N, 3Q, 3L, & 150 KVA transformer. This will shut down power on all floors and affect all fans, and fire and alarm will be on emergency.

Affected:

BUILDINGS:
BAINER
ENGINEERING 2 WIND TUNNEL

VLANs:
BFTV-1-FW
COE-ITSS-1-NR
COE-ITSS-6-FW
COE-ITSS-7-FW
DEAN-ENGIN-1
DEAN-ENGIN-4
ECO-3-NR
ENG-AP-SCI-1
ENG-BIO&AG-1
ENG-CHEM&MAT-1
ENG-CHEM&MAT-2-FW
ENG-CHEM&MAT-3-FW
ENG-CIVL&ENV-1
ENG-CIVL&ENV-4
ENG-MCH&AERO-1
ENG-MCH&AERO-2
ENG-MCH&AERO-4
GEN-ACAD-1
HVAC-2-FW
IT-CRETV-3-FW
O&M:UTILITIES-1
POWER-1-NR
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 1, 17:20 PDT
Completed - The scheduled maintenance has been completed.
Jul 7, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:00 PDT
Scheduled - Purpose:
Configure CDF1 & CDF2 with added features

Impact:
Risk is moderate due to work on the Davis Campus border router.
No impact expected.

Affected:
128.120.0.0/16
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 18, 12:50 PDT
Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 21:52 PDT
Scheduled - Purpose:
Emergency maintenance on quest network gear will require several IET services to be unavailable.

Impact:
Banner
sisweb
Computing Accounts
Final Grading
IAM, IAM Web Services
DNS (Degraded)
KFS, Rice,
Khameleon
Online Directory / WarnMe
PAM
MyUCDavis
SecAlert
Campus Mail Routers
TRS
uInform
Chem Elements
DaFIS DS
Admissions
Registrar Apps
Advance
NTP
Oracle Names Service

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 6, 21:23 PDT
Completed - Maintenance will be rescheduled due to facilities work being completed.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 6, 09:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:00 PDT
Scheduled - Purpose:
The NOC has a new Automatic Transfer Switch (ATS) managing automated backup power switching. The vender who built the ATS will be onsite to conduct vender startup procedures. These are tests to validate proper installation and commencement of warrantee.

Impact:
There should be no client impact since the ATS will only be switched from utility power to generator power and back. Power transition is about 8 seconds to generator and less than a second to go back. All NOC systems are protected by backup power during these transitions. This new ATS has a very advantageous new feature that one side of the ATS can be maintained/handled (racked out) while the other side is energized without posing risk of high voltage electrocution. This permits us to conduct servicing like this without extended power outages.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 2, 14:57 PDT
Resolved - This incident has been resolved.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 6, 09:27 PDT
Investigating - The campus' online directory, https://directory.ucdavis.edu is currently experiencing a degradation. Staff are investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 16, 13:07 PDT
Resolved - This incident has been resolved.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 6, 09:26 PDT
Identified - System Administrators have identified unusual data from UCPath. Solution is in progress.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 19, 17:31 PDT
Investigating - A number of user records are not accurately displaying the correct primary support group. This could cause incorrect routing of customer tickets in ServiceNow. System Administrators are currently investigating.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 19, 16:58 PDT
Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 04:00 PDT
Scheduled - Purpose:
Configure Davis Border Router with added features

Impact:
Risk is moderate due to work on the Davis Campus border router.
No impact expected.

Affected:
128.120.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 18, 12:48 PDT
Jul 5, 2020
Completed - The scheduled maintenance has been completed.
Jul 5, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 10:00 PDT
Scheduled - Purpose:
Upgrade nodes to latest software version to patch security vulnerabilities.

Impact:
No expected impact. The nodes are in a redundant cluster. Clients should be redirected to a new node as each node server is upgraded and rebooted.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 25, 14:35 PDT
Jul 4, 2020
Completed - The scheduled maintenance has been completed.
Jul 4, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 07:00 PDT
Scheduled - Purpose:
Monthly server patching for production banner hosts.

Impact:
Services unavailable.

Affected:
Banner production
CCES production


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 30, 17:21 PDT
Resolved - A VM Host failed at 2:50AM, The affected VM's were automatically restarted on another host, their owners have been notified.
Jul 4, 03:00 PDT
Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 17:00 PDT
Scheduled - Purpose:
Regular patching

Impact:
Intermittent service availability

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 1, 13:53 PDT
Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 17:01 PDT
Scheduled - Purpose:
Our analog phone system requires maintenance. We are replacing a faulty interface card. This card is in a redundant configuration so there is no loss of service, just loss of redundancy.

Impact:
There should no client impact since calls are routing through the primary call path. There is a very small chance that calls might be disconnected between 5:30 and 6:00 PM, but it is very unlikely. In the event any calls are disrupted, re-dialing/connecting the call immediately will re-establish the connection and will not be interrupted further.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 2, 14:59 PDT
Resolved - A network switch for Virtualization unexpectedly failed over at 14:45 on Tuesday 7/2/2020. Service was restored at 14:47 when the redundant switch took over.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jul 2, 14:30 PDT
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 PDT
Scheduled - Purpose: ServiceNow administrators will implement a custom URL servicehub.ucdavis.edu on ServiceNow production instance.

Impact:
Users may experience short intermittent CAS login delays during the change window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 24, 17:51 PDT
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 04:00 PDT
Scheduled - Purpose:
Configure Sacramento Border Router to MSDP peer with Davis Border Firewalls

Impact:
Risk is moderate due to work on the Sacramento Campus border router.
No impact expected.

Affected:
128.120.0.0/16
152.79.0.0/16
168.150.0.0/17
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 25, 12:30 PDT
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:01 PDT
Scheduled - Purpose:
To cutover electrical feeders from Transformer C.

Impact:
This shutdown will affect all electrical power to the east wing of Haring Hall. Generated power will be provided for the first floor freezers.

Requested by Ryan Burgess, Utilities High Voltage,
Cell 530-304-3184, Reference Task #1832114 – D042

Locations Affected:
BUILDINGS:
HARING

VLANs:
ACAD-PREP-PROG-1-FW
ARCH-&-ENGR-2
GEN-ACAD-1
IT-CRETV-3-FW
O&M:UTILITIES-1
VM-MED&EPIDM-2-FW
VM-RESEARCH-1-FW
WIRELESS

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 22, 15:57 PDT
Completed - The scheduled maintenance has been completed.
Jun 30, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:00 PDT
Scheduled - Purpose:
Update BDF13-1 per vendor best practices.

Impact:
No impact is expected

Affected:
BUILDINGS:
CMPS DATACTR

VLANs:
DC&CLIENT-SVC-12-FW
DC&CLIENT-SVC-15-FW
DC&CLIENT-SVC-16-17-DMZ
DC&CLIENT-SVC-36-DMZ
DC&CLIENT-SVC-36-FW
DC&CLIENT-SVC-45
DNS-2
HVAC-2-FW
O&M:UTILITIES-1
POWER-1-NR
WIRELESS


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 25, 12:37 PDT
Completed - The scheduled maintenance has been completed.
Jun 30, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:01 PDT
Scheduled - Purpose:
Upgrade wireless mobility master from 8.5.0.3 to 8.5.0.9

Impact:
None expected. This will only reboot the mobility masters - wireless controllers and AP will continue to operate without an active mobility master

Affected:
Campus Wireless

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 25, 12:33 PDT
Completed - The scheduled maintenance has been completed.
Jun 30, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 04:00 PDT
Scheduled - Purpose:
Configure Davis Border ScienceDMZ router with MSDP for Davis Border Firewalls

Impact:
Risk is moderate due to work on the Davis Campus ScienceDMZ (aka Research Network) router.
No impact expected.

Affected:
BUILDINGS:
ACADMC SURGE
GENOME & BIO
STORER
WATERSHED SC


VLANs:
ANR-1-NR
DIBBS-ARIZONA-1-HPR
ENG-AP-SCI-2-HPR
GENOME-CTR-5-HPR
IDAV-CSE-3-HPR
RISK-SAFETY-SLTNS-1-NR


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 18, 12:45 PDT
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 04:00 PDT
Scheduled - Purpose:
Configure ADF5-1 & ADF5-2 to receive local prefixes from Davis Border Firewalls

Impact:
Risk is moderate due to work on the Davis Campus wireless routers. No impact expected.

Affected:
168.150.0.0/17


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 17, 16:50 PDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020
Completed - The scheduled maintenance has been completed.
Jun 27, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 07:00 PDT
Scheduled - Purpose:
To apply quarterly released critical patches to Banner production database(SIS) and atomprd, ccop databases .

Impact:
- Banner production database (SIS), Automic (atomprd), ccop databases
- Any applications relying on direct access to Banner database (SIS)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 23, 15:26 PDT
Jun 26, 2020
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 04:00 PDT
Scheduled - Purpose:
Configure CDF1 & CDF2 with PIM, MSDP, and receive local prefixes from Davis Border Firewalls

Impact:
Risk is moderate due to work on the Davis Campus core routers. No impact expected.

Affected:
128.120.0.0/16
169.237.0.0/16
2607:f810::/36


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 17, 16:48 PDT
Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 05:01 PDT
Scheduled - Purpose:
Install new 1,600 Amp Automatic Transfer Switch (ATS) which is a critical component for backup power capabilities for the NOC Telecommunications building. The ATS facilitates seamless transition from normal power to generator backup power.

Impact:
There should be no client impact. During the 3 critical phases to this project, backup power sources will be engaged in order to provide continuous operation and function for the campus network core and critical infrastructure systems. However, anytime power systems are under maintenance, and especially when the power backup switching gear are being replaced it is important to be aware that critical infrastructure systems are a risk of going down. That being said, Facilities and NOC staff have been preparing for these changes for a year, and will have all hands on deck in order for a seamless upgrade. The large transition window is required for us to remove the existing transfer switch and install the new one on a modified concrete slab at the South side of the building.

Locations Affected:
Campus Wide

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 3, 16:09 PDT
Completed - The scheduled maintenance has been completed.
Jun 25, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:30 PDT
Scheduled - Purpose : Update development and test environment data generation logic .

Impact : No downtime expected in Aggieservice.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 23, 18:02 PDT
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 PDT
Scheduled - Purpose: ServiceNow administrators will deploy release 09.09 to the Production instance.

Impact: ServiceNow will remain available. Response times may be slower during the change window.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 15, 16:55 PDT