ServiceNow Degradation
Incident
Report for UC Davis
Resolved
This incident is resolved with successful update from the emergency change
https://status.ucdavis.edu/incidents/0ypk8psb5l7m
https://status.ucdavis.edu/incidents/0ypk8psb5l7m
Investigating
ServiceNow is currently experiencing a degradation. Staff are investigating the issue.
ServiceNow experienced a degradation with the search function after release 19.1.0.
Users are sent to the Service Operations Workspace to view their result instead of the view or workspace they were currently in.
Admins are investigating a solution.
Workarounds available:
Go to List View when searching, then click the item from list view.
Search directly by the task type:
https://ucdavisit.service-now.com/incident_list.do
Common task tables include:
Incidents: incident_list
Catalog Tasks: sc_task_list
Change Tasks: change_task_list
General Tasks: task_list
EX: https://ucdavisit.service-now.com/incident_list.do
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
ServiceNow experienced a degradation with the search function after release 19.1.0.
Users are sent to the Service Operations Workspace to view their result instead of the view or workspace they were currently in.
Admins are investigating a solution.
Workarounds available:
Go to List View when searching, then click the item from list view.
Search directly by the task type:
https://ucdavisit.service-now.com/incident_list.do
Common task tables include:
Incidents: incident_list
Catalog Tasks: sc_task_list
Change Tasks: change_task_list
General Tasks: task_list
EX: https://ucdavisit.service-now.com/incident_list.do
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: ServiceNow.