Jabber Voice Services Outage
Incident
Report for UC Davis
Resolved
This incident has been resolved.
Monitoring
Status update: VoIP services including Jabber and Call Center Extension Mobility clients have been restored. We are currently monitoring the environment.
IT Express Phone Service was restored at 8:36AM.
IT Express Phone Service was restored at 8:36AM.
Update
Jabber was impacted this morning at 6:40 AM when part of the cluster went unreachable , the service restored at 8:20.
Admins have reports of extension mobility users not being able connect; which is affecting a couple call centers ability to log into their phones.
Admins are still working on this issue now as well as restoring connectivity to backup servers, but primary servers and services are online.
Admins have reports of extension mobility users not being able connect; which is affecting a couple call centers ability to log into their phones.
Admins are still working on this issue now as well as restoring connectivity to backup servers, but primary servers and services are online.
Update
Voice service is currently experiencing an outage. Staff are investigating the issue.
IT Express is unable to provide phone support due to the outage. If you need support, you can email IT Express at ithelp@ucdavis.edu, or you can start a chat or submit a ticket at https://iet.ucdavis.edu/support.
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IT Express Service Desk
ithelp@ucdavis.edu
https://iet.ucdavis.edu/support
IT Express is unable to provide phone support due to the outage. If you need support, you can email IT Express at ithelp@ucdavis.edu, or you can start a chat or submit a ticket at https://iet.ucdavis.edu/support.
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IT Express Service Desk
ithelp@ucdavis.edu
https://iet.ucdavis.edu/support
Update
We are continuing to investigate this issue.
Investigating
Voice service is currently experiencing an outage. Staff are investigating the issue.
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: Voice Telephone System.