Degradation: ServiceNow

Incident Report for UC Davis

Resolved

The issues that caused the nightly data import for ServiceNow to fail is resolved.

Posted Feb 11, 2019 - 09:13 PST

Identified

The issue that caused the nightly update to fail has been identified.
Administrators are currently coordinating steps toward a resolution.

Posted Feb 08, 2019 - 14:58 PST

Investigating

The nightly user data import for the ServiceNow user table failed last night.

Impact:
The “Supported By” flag displayed in incident tickets does not display as expected.
The system users table is not current which may affect access for new users of the system.
Department service request catalogs are not being displayed in the Service Hub.

Posted Feb 08, 2019 - 10:48 PST

This incident affected: ServiceNow.