AggieService Degradation
Incident
Report for UC Davis
Resolved
All email-to-case workflows are now working as expected.
Monitoring
"All email-to-case workflows in AggieService have been restored. We are monitoring the situation for the time being and will update if any more issues arise"
Update
AggieService is currently experiencing an email-to-case degradation.
We have resolved disruptions for the following email addresses:
benefits@ucdavis.edu
aggieservice@ucdavis.edu
employeeid@ucdavis.edu
aussc@ucdavis.edu
caes-hr@ucdavis.edu
caes-payroll@ucdavis.edu
The following email addresses are not currently creating or updating cases in AggieService:
aminquiry@ucdavis.edu
phoenixpath@ucdavis.edu
plsdisschr@ucdavis.edu
compensation@ucdavis.edu
dsshr@ucdavis.edu
taes@ucdavis.edu
bftvhr@ucdavis.edu
bftvpay@ucdavis.edu
foodchainhr@ucdavis.edu
screening-pa@ucdavis.edu
metrohr@ucdavis.edu
We are working to resolve the issue and will update this status once service is restored.
We have resolved disruptions for the following email addresses:
benefits@ucdavis.edu
aggieservice@ucdavis.edu
employeeid@ucdavis.edu
aussc@ucdavis.edu
caes-hr@ucdavis.edu
caes-payroll@ucdavis.edu
The following email addresses are not currently creating or updating cases in AggieService:
aminquiry@ucdavis.edu
phoenixpath@ucdavis.edu
plsdisschr@ucdavis.edu
compensation@ucdavis.edu
dsshr@ucdavis.edu
taes@ucdavis.edu
bftvhr@ucdavis.edu
bftvpay@ucdavis.edu
foodchainhr@ucdavis.edu
screening-pa@ucdavis.edu
metrohr@ucdavis.edu
We are working to resolve the issue and will update this status once service is restored.
Update
AggieService is currently experiencing an email-to-case degradation.
We have resolved disruptions for the following email addresses:
benefits@ucdavis.edu
aggieservice@ucdavis.edu
employeeid@ucdavis.edu
The following email addresses are not currently creating or updating cases in AggieService:
aminquiry@ucdavis.edu
caes-hr@ucdavis.edu
caes-payroll@ucdavis.edu
phoenixpath@ucdavis.edu
plsdisschr@ucdavis.edu
aussc@ucdavis.edu
benefits@ucdavis.edu
compensation@ucdavis.edu
dsshr@ucdavis.edu
employeeid@ucdavis.edu
taes@ucdavis.edu
bftvhr@ucdavis.edu
bftvpay@ucdavis.edu
foodchainhr@ucdavis.edu
screening-pa@ucdavis.edu
metrohr@ucdavis.edu
We are working to resolve the issue and will update this status once service is restored.
We have resolved disruptions for the following email addresses:
benefits@ucdavis.edu
aggieservice@ucdavis.edu
employeeid@ucdavis.edu
The following email addresses are not currently creating or updating cases in AggieService:
aminquiry@ucdavis.edu
caes-hr@ucdavis.edu
caes-payroll@ucdavis.edu
phoenixpath@ucdavis.edu
plsdisschr@ucdavis.edu
aussc@ucdavis.edu
benefits@ucdavis.edu
compensation@ucdavis.edu
dsshr@ucdavis.edu
employeeid@ucdavis.edu
taes@ucdavis.edu
bftvhr@ucdavis.edu
bftvpay@ucdavis.edu
foodchainhr@ucdavis.edu
screening-pa@ucdavis.edu
metrohr@ucdavis.edu
We are working to resolve the issue and will update this status once service is restored.
Identified
AggieService is currently experiencing an email-to-case degradation. The following email addresses are not currently creating or updating cases in AggieService:
* Benefits - benefits@ucdavis.edu
* SSC Helpdesk - aggieservice@ucdavis.edu
* EmployeeID - employeeid@ucdavis.edu
* UCD Grievance - ucdgrievance@ucdavis.edu
We are working to resolve the issue and will update this status once service is restored.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
* Benefits - benefits@ucdavis.edu
* SSC Helpdesk - aggieservice@ucdavis.edu
* EmployeeID - employeeid@ucdavis.edu
* UCD Grievance - ucdgrievance@ucdavis.edu
We are working to resolve the issue and will update this status once service is restored.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: AggieService.