Purpose: Upgrade the Network architecture and software for the Cisco VoIP system according to the vendor's recommendations.
Impact: The VoIP system is designed to be redundant, however the reconfiguration and upgrades may cause brief service outages to subscribers phones. Additionally, the Finesse ACD application, Unity Voicemail and Jabber may be unavailable for brief periods of time during the maintenance window.
Affected: Campus VoIP system.
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