Davismail Degradation
Incident
Report for UC Davis
Resolved
This incident has been resolved.
Update
The email messages from Thursday night that were not properly delivered, were successfully forwarded to the appropriate Davismail account overnight. If you are still missing email messages from 6pm - 1:30am Thursday night, please submit a ticket to IT Express https://servicehub.ucdavis.edu/servicehub?id=ucd_help_ticket
Monitoring
Between 6pm and 1:30am last night a Microsoft email license was mistakenly applied to a subset of students.
This change was reversed at 1:30am last night, and admins are investigating to determine if email was not properly delivered to DavisMail.
If you believe you were impacted by this or support a student that may have been impacted, please submit a ticket to IT Express https://servicehub.ucdavis.edu/servicehub?id=ucd_help_ticket
If staff determine messages were not properly delivered, the undelivered messages will be forwarded over the next few days to the appropriate DavisMail account.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This change was reversed at 1:30am last night, and admins are investigating to determine if email was not properly delivered to DavisMail.
If you believe you were impacted by this or support a student that may have been impacted, please submit a ticket to IT Express https://servicehub.ucdavis.edu/servicehub?id=ucd_help_ticket
If staff determine messages were not properly delivered, the undelivered messages will be forwarded over the next few days to the appropriate DavisMail account.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: DavisMail.