DNS Service Degradation
Incident
Report for UC Davis
Resolved
System administrators have identified a bug in the DNS software and have implemented a work around while they wait for a patch from our vendor.
Monitoring
System administrators have implemented a fix and are monitoring the service.
Identified
Root cause has been identified within the DNS service. System administrators are working on implementing a fix at this time.
Investigating
The campus is currently experiencing widespread degradations and is affecting various services. Staff are investigating the issue.
Potentially Affected Services:
* CAS
* MyUCDavis
* MyUCDavis Employee
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* DavisMail
* ServiceNow
* TRS
* Canvas
* Federated applications, such as the UC Learning Center (U-Learn)
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Potentially Affected Services:
* CAS
* MyUCDavis
* MyUCDavis Employee
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* DavisMail
* ServiceNow
* TRS
* Canvas
* Federated applications, such as the UC Learning Center (U-Learn)
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: Banner, Box, Canvas, CAS, Computing Accounts, DavisMail, DNS, Duo Multifactor Authentication, Email Lists, Email Routing, KFS, MyInfoVault, myUCDavis, Qualtrics, ServiceNow, TRS, uConnect Active Directory, Web Hosting, and Wireless.