Zoom Outage
Incident
Report for UC Davis
Resolved
On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain.
Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.
Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.
Monitoring
Clarification at top of outage that this is a global outage not limited to UC Davis.
Time 1:29pm
Incident status: Identified Services are starting to recover. If you are still unable to connect please flush your DNS cache and reattempt and you should be able to connect.
Time 1:29pm
Incident status: Identified Services are starting to recover. If you are still unable to connect please flush your DNS cache and reattempt and you should be able to connect.
Update
Zoom, Zoom Phone Soft Phones, and Poly Desk Phones are currently experiencing an outage.
We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.
Time posted
Apr 16, 12:17 PDT
Components affected
Partial Outage Zoom Contact Center - Global - Web Portal
Partial Outage Zoom Meetings - Zoom Meetings
Partial Outage Zoom Phone - Global - Web Portal (Admin)
Partial Outage Zoom Website - Web Portal
We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.
Time posted
Apr 16, 12:17 PDT
Components affected
Partial Outage Zoom Contact Center - Global - Web Portal
Partial Outage Zoom Meetings - Zoom Meetings
Partial Outage Zoom Phone - Global - Web Portal (Admin)
Partial Outage Zoom Website - Web Portal
Update
We are continuing to investigate this issue.
Investigating
Zoom is currently experiencing an outage. Staff are investigating the issue.
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: Voice Telephone System and Zoom.