Identified - During joint troubleshooting with the vendor, a potential packet drop condition impacting wireless traffic was identified. Configuration updates have been applied and have resulted in measurable improvement to eduroam connectivity. The network will remain under observation to validate long-term stability and identify any additional optimization opportunities.
Feb 12, 2026 - 17:14 PST
Feb 12, 2026 - 17:14 PST
Update - Network Operations is continuing to investigate issues related to eduroam including connectivity and performance issues. We continue to actively troubleshoot with vendors to identify solutions.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 2026 - 17:06 PST
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 11, 2026 - 17:06 PST
Investigating - The network team is investigating reports of eduroam disconnects and speed issues. For troubleshooting support, please contact IT Express while you are having issues. If you can only report the problem later, please provide the symptoms, specific locations and dates/times you had trouble.
A side effect of this issue is that Duo pushes may not come through while connected to eduroam. As a workaround, you can either disconnect from eduroam then try the Duo push again (device must have a cellular connection) or use the Duo passcode option: https://kb.ucdavis.edu/?id=09445
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 03, 2026 - 15:09 PST
A side effect of this issue is that Duo pushes may not come through while connected to eduroam. As a workaround, you can either disconnect from eduroam then try the Duo push again (device must have a cellular connection) or use the Duo passcode option: https://kb.ucdavis.edu/?id=09445
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Feb 03, 2026 - 15:09 PST
Adobe
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Degraded Performance
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Maintenance
Scheduled Maintenance
Planned Maintenance: AggieService Feb 19, 2026 17:00-18:00 PST
Purpose:
ETL update - Integrate New Health Emails API into AggieService.
Impact:
No anticipated downtime for AggieService.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 17, 2026 - 14:14 PST
ETL update - Integrate New Health Emails API into AggieService.
Impact:
No anticipated downtime for AggieService.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 17, 2026 - 14:14 PST
Planned Maintenance: ServiceNow Feb 23, 2026 18:00-23:59 PST
Purpose:
ServiceNow administrators will implement minor updates to the Service Hub and ServiceNow Platform. The release notes are located here: The release notes are located here: https://kb.ucdavis.edu/?id=12777.
Impact:
No downtime is expected.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 17, 2026 - 14:11 PST
ServiceNow administrators will implement minor updates to the Service Hub and ServiceNow Platform. The release notes are located here: The release notes are located here: https://kb.ucdavis.edu/?id=12777.
Impact:
No downtime is expected.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Feb 17, 2026 - 14:11 PST