Outage: uConnect uInform and Provisioning Service

Incident Report for UC Davis

Resolved

uInform and uConnect provisioning services have been restored and delayed provisioning actions are being replayed.

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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted Aug 20, 2019 - 16:50 PDT

Identified

A backend database problem is causing an outage for uConnect uInform access and the regular provisioning process. Administrators are taking down the service to migrate the database to a new server cluster at 14:30 on 8/20/2019. The process is expected to take about 2 hours. During this time access to uInform will be unavailable and provisioning processes will be delayed until the migration is complete.

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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted Aug 20, 2019 - 14:15 PDT

This incident affected: uConnect Exchange On-prem and uConnect Office 365.