ServiceNow Degradation
Incident
Report for UC Davis
Resolved
This incident has been resolved.
Update
This issue should be resolved following the January 7th, 2021 ServiceNow maintenance, https://status.ucdavis.edu/incidents/hfpylzvlv600 , and fully restored by the start of business on Friday, January 8th, 2021.
Identified
The “supported by” flag does not load when opening a record with an existing caller.
The current work around is to view primary support group using the ‘eye’ button next to the caller field. The resolution will be implemented in January upon return from curtailment.
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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
The current work around is to view primary support group using the ‘eye’ button next to the caller field. The resolution will be implemented in January upon return from curtailment.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Investigating
The “supported by” flag does not load when opening a record with an existing caller.
The current work around is to view primary support group using the ‘eye’ button next to the caller field. The resolution will be implemented in January upon return from curtailment.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
The current work around is to view primary support group using the ‘eye’ button next to the caller field. The resolution will be implemented in January upon return from curtailment.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: ServiceNow.