ServiceNow Outage

Incident Report for UC Davis

Resolved

This incident has been resolved.

Posted Jul 27, 2020 - 10:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2020 - 14:24 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 24, 2020 - 13:30 PDT

Update

ServiceNow administrators are implementing an emergency maintenance to resolve

Posted Jul 24, 2020 - 13:22 PDT

Identified

ServiceNow-
Users who use the ServiceNow Knowledgebase short URL links to access the ServiceNow database are reporting that they are required to log in to the system before seeing a knowledge article that should be publicly visible.

Administrators have identified the issue and are working on a solution

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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted Jul 24, 2020 - 12:04 PDT

This incident affected: ServiceNow.