ServiceNow

Incident Report for UC Davis

Resolved

The issue concerning users reporting a pop-up message box on Outlook requesting permission to allow ucdavisit@service-now.com to configure server settings is resolved.

Impact
Users FOA who had fmsafety@ defined in their Outlook Email client.

Resolution:
The Issue was resolved by removing fmsafety@ from the Additional Mailboxes setting in Outlook.

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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted Jul 17, 2018 - 11:26 PDT

Investigating

At 07/17/2018 09:35 , users are reporting a pop-up message box on Outlook that is requesting permission to
Allow ucdavisit@service-now.com to configure server settings.

The issue is currently under investigation.

Impact
Users who have received the latest Outlook updates.

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IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)

Posted Jul 17, 2018 - 10:20 PDT

This incident affected: ServiceNow.