UC Davis Canvas Degradation
Incident
Report for UC Davis
Resolved
Instructure has indicated that they resolved the issue at 12:30pm, and UC Davis Canvas administrators have since confirmed that performance is back to normal.
Monitoring
Instructure has indicated that they have resolved the issue on their end. UC Davis Canvas administrators are confirming the corrections have resolved the performance issue with our instance.
Identified
Canvas Import/Export Slowness
Jobs related to Canvas imports and exports are backed up, for some users, at this time. Instructure engineers have identified the cause of the issue and are taking steps to alleviate the pressure on the system. This issue manifests itself as gradebook exports, assignment exports, copying courses, and exporting a course to a zip file taking more than 10 minutes.
For more information on this incident: http://status.instructure.com/incidents/sx5dc73rhpjc
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jobs related to Canvas imports and exports are backed up, for some users, at this time. Instructure engineers have identified the cause of the issue and are taking steps to alleviate the pressure on the system. This issue manifests itself as gradebook exports, assignment exports, copying courses, and exporting a course to a zip file taking more than 10 minutes.
For more information on this incident: http://status.instructure.com/incidents/sx5dc73rhpjc
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
This incident affected: Canvas.