The failure analysis is completed, and the issue has been resolved. There was a failure of the VM that caused a license issue on one of the Polycom servers. Since the license was re-installed, there have been no additional failures of the system.
Posted Nov 18, 2016 - 13:00 PST
Monitoring
NOC personnel have restored the system to normal operations, and will continue to monitor the system for issues. Vendor failure analysis is still pending.
Posted Oct 25, 2016 - 09:47 PDT
Investigating
Impact:
The Campus Symposium Videoconference service has encountered a hardware failure. NOC personnel are working with the vendor to correct this issue. There is no ETR at this time.
Locations Affected:
All Campus Symposium Videoconference calls.
Status:
NOC personnel are working with the vendor to correct this issue. There is no ETR at this time.
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IT Express Service Desk
ithelp@ucdavis.edu 530.754.HELP (4357)
