Monitoring - It is believed that the problem has been identified and corrected. This will remain open until further notice, to ensure no further issues are experienced.
Sep 20, 15:27 PDT
Update - Voice Engineers are continuing efforts with the system vendor to isolate the source of dropped calls on automated attendant and voicemail calls, and an issue with automated attendant calls not routing to the correct mailbox menu.
Sep 20, 10:38 PDT
Update - Voice Engineers are continuing efforts with the system vendor to isolate the source of dropped calls on automated attendant and voicemail calls.
Sep 12, 13:09 PDT
Identified - Voice Switch Engineers are currently working on back-up equipment to determine the cause of dropped calls and instances of no dial tone on the telephone system.
Sep 6, 14:10 PDT
Banner ? Operational
Box ? Operational
Cable TV Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Cyrus Email ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
Smartsite ? Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Canvas ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to the generator power during the test.

Affected:
- Campus and Resnet data networks
- Connectivity to the Internet
- Voice services including voicemail
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 26, 17:00 PDT
Purpose:
Work with Intrusion Prevention System vendor to identify and resolve file distribution and performance issues.

Impact:
No loss of connectivity is expected. The Intrusion Prevention System will be placed in bypass mode while maintenance is performed.

Affected:
128.120.0.0/16
169.237.0.0/16
2607:f810::/36

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 29, 10:17 PDT
Purpose:
Deploy changes to support Duo Multi-Factor Authentication (MFA).

Impact:
The "Add or remove services" link on Computing Accounts (https://computingaccounts.ucdavis.edu) will be replaced with a "Manage account services" link.

Specifics on how to subscribe to the Duo service (IDUO service permit), restrictions on its use, and how to manage devices are described in the UC Davis Service Hub Knowledge Base article http://kb.ucdavis.edu/?id=1225


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Sep 28, 14:35 PDT
System Metrics Month Week Day
www.ucdavis.edu uptime
Fetching
smartsite.ucdavis.edu uptime
Fetching
my.ucdavis.edu uptime
Fetching
www.ucdavis.edu response time
Fetching
smartsite.ucdavis.edu response time
Fetching
my.ucdavis.edu response time
Fetching
Past Incidents
Sep 30, 2016

No incidents reported today.

Sep 29, 2016

No incidents reported.

Sep 28, 2016
Resolved - No further troubles have been reported.
Sep 28, 08:56 PDT
Monitoring - The intermittent interruption to inbound calls to the campus voice network has been resolved. NOC Voice Network Engineers will continue to monitor the situation.
Sep 24, 15:57 PDT
Investigating - Impact: Some calls made into the voice network receive a recorded message indicating the destination number is no longer in service.

Locations Affected: All subscribers of the campus voice network.

Status: NOC Voice Network Engineers are currently investigating the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 24, 15:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 28, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:01 PDT
Scheduled - Purpose:
NOC staff will be replacing a card in the primary wireless network router per vendor recommendation.

Impact:
No outage is expected. Each controller has a 2nd link to the primary router that is connected to a different card and also has links to the back-up router. All traffic should fail over to those links during the reset.

Affected:
All of the wireless networking could be affected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 20, 13:26 PDT
Completed - The scheduled maintenance has been completed.
Sep 28, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:01 PDT
Scheduled - Purpose:
NOC staff will be replacing a interface module 5 in core CDF 1 router per vendor recommendation.

Impact:
Minimal impact expected - Active connections will re-route to alternate paths when interface module is replaced.

Affected:
VLANs:
BORDER-DAV-CMP-10G
PEERS-GW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 20, 13:28 PDT
Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016
Resolved - The Canvas service is now fully functional.
Sep 24, 22:46 PDT
Monitoring - All instructor enrollments should now be restored. We will continue to monitor through the afternoon, and an investigation will be performed to determine the root cause of the issue.
Sep 23, 15:00 PDT
Identified - The issue has been identified, and a process is being run to restore all instructor enrollments that had disappeared. This process may take approximately an hour to complete. Investigation will continue to determine the root cause of the issue.
Sep 23, 14:13 PDT
Investigating - We are receiving reports of some users who have lost enrollments in Fall quarter courses. We are actively investigating the issue, and working to restore those enrollments as quickly as possible.



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 23, 13:46 PDT
Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016
Resolved - The Vendor has resolved the issue. Voicemail greetings should be back to normal.
Sep 17, 17:46 PDT
Update - This incident has been determined to be caused by an identified Vendor outage. The Vendor is working towards a resolution.
Sep 17, 14:19 PDT
Monitoring - Impact:
Unanticipated voicemail menu greetings are affecting a subset of campus mailboxes.

Locations Affected:
UCD campus voicemail boxes.

Status:
Staff are working towards are a resolution.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 17, 13:43 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:01 PDT
Scheduled - Purpose:
To replace transformer. Requested by George Jones, Utilities High Voltage, cell 681-7318. Reference job # 1067135 – P & Q Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
Buildings:
ATIRC
ATIRC Office Trailer
Contained Research
Hopkins Service Complex Aux.
Hopkins Service Complex Receiving/Mail
IET Comm. Resources
Materiel Management Office
Poultry Headquarters

VLANs:
ACTG&FINAC-3-FW
ANIMAL-SCI-1-FW
ANIMAL-SCI-2
DEAN-AG-4-FW
ENG-CIVL&ENV-10-NR
ENG-CIVL&ENV-8
ENG-CIVL&ENV-9-NR
ENG-MCH&AERO-3
GEN-ACAD-1
GEN-ACAD-2-FW
GEN-ACAD-3
HVAC-2-FW
IT-COMMUNRES-1-FW
IT-COMMUNRES-13-FW
IT-COMMUNRES-4-FW
IT-CRETV-COM-1-FW
IT-INFO-RES-19-FW
IT-INFO-RES-26-FW
O&M:UTILITIES-1
RADIO-INTEROP-1-FW
REGISTRAR-1-FW
STUDENT-AFFRS-1-FW
STUDENT-AFFRS-3-FW
WIRELESS
WLS-UNMANAGED-1

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Aug 30, 14:32 PDT
Completed - The scheduled maintenance has been completed.

SmartSite experienced a longer than expected period of degradation, which was investigated and IET Data Center staff resolved by 10am.
Sep 17, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 PDT
Scheduled - Purpose:
The SmartSite team will be performing pre-quarter maintenance.

Impact:
SmartSite will be unavailable during the maintenance window.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 14, 08:59 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)
Servers:
BannerTSCB, BannerTS1, BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Sep 13, 12:12 PDT