All Systems Operational
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Cyrus Email ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Qualtrics ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Operational
Smartsite ? Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance: DNS Jun 25, 10:00-11:00 PDT
Purpose:
Replace hardware on the campus DNS server 169.237.250.250.

Impact:
The transition should be immediate with no impact to clients.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 21, 14:48 PDT
Purpose:
Annual preventive maintenance inspection

Impact:
Minimal impact to radio users, although brief periods of failsoft or tones are possible.

Affected:
All 800MHz radio users

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 16, 09:44 PDT
Purpose:
Annual preventive maintenance inspection

Impact:
Minimal impact to radio users, although brief periods of failsoft or tones are possible.

Affected:
All 800MHz radio users

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 16, 09:45 PDT
Purpose:
Upgrade MATV equipment.

Impact:
Loss of cable TV service.

Affected:
Affects coax-based cable TV, does not affect IPTV service.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 21, 22:10 PDT
Purpose:
Annual preventive maintenance inspection

Impact:
Minimal impact to radio users, although brief periods of failsoft or tones are possible.

Affected:
All 800MHz radio users

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Jun 16, 09:52 PDT
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017
Completed - The scheduled maintenance has been completed.
Jun 22, 00:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 PDT
Scheduled - Purpose:
We will be retiring the SSID named MoobilenetX from service.

Impact:
Users will no longer be able to connect to the wireless network via MoobilenetX.
They will need to use Eduroam or UCD-Guest

Affected:
MoobilenetX wireless SSID.

Information on how to set up a connection to eduroam can be found at http://kb.ucdavis.edu/?id=2025

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 16, 14:56 PDT
Jun 21, 2017
Completed - The scheduled maintenance has been completed.
Jun 21, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 17:01 PDT
Scheduled - Purpose:
The IAM Team plans to migrate the Banner Student Feed into IAM to better manage data flow to the computing accounts database.

Impact:
None expected. There will be no downtime. There are no changes in OIM or the process for applying roles to students. There are no changes to the IAM database view that Service Manager is using.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 21, 15:48 PDT
Completed - The scheduled maintenance has been completed.
Jun 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:15 PDT
Scheduled - Purpose:
Update Drupal to 8.3.4

Impact:
No downtime is expected

Affected:
All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 21, 14:12 PDT
Jun 20, 2017
Completed - The scheduled maintenance has been completed.
Jun 20, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 17:00 PDT
Scheduled - Purpose:
The IAM Team plans to migrate the Banner Student Feed into IAM to better manage data flow to the computing accounts database.

Impact:
None expected. There will be no downtime. There are no changes in OIM or the process for applying roles to students. There are no changes to the IAM database view that Service Manager is using.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 14, 15:03 PDT
Resolved - Phone service to IT Express at 530-754-4357 has been restored.
Jun 20, 10:49 PDT
Investigating - The IT Express phone line 530-754-4357 is currently experiencing an outage. Staff are investigating the issue. If you need assistance please email ithelp@ucdavis.edu.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 20, 07:40 PDT
Jun 19, 2017
Completed - The scheduled maintenance has been completed.
Jun 19, 17:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 17:15 PDT
Scheduled - Purpose:
Reboot unresponsive ESXi host Snipe due to a hardware failure.

Impact:
25 servers hosted will reboot and migrate to a new host.

Affected:
Possible services affected during reboots
A&FS, ATS Web Servers, Utilities, Email:Proxy/SMTP/RBL, MyInfoVault, Logging Service, khameleon, Email:WARNME, Mothra, Employees.MyUCDavis, Final Grade Submission, Oracle Names Service, ARM, IAMSTEM, WEB API, Utilities PI



----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 19, 17:08 PDT
Resolved - System administrators have restored smartsite.ucdavis.edu and will continue to monitor the service
Jun 19, 17:31 PDT
Monitoring - System administrators have resolved the issues with smartsite.ucdavis.edu and continue to monitor the service.
Jun 19, 15:57 PDT
Investigating - SmartSite is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 19, 15:15 PDT
Resolved - System administrators have resolved the issues with Campus Web Hosting.
Jun 19, 15:54 PDT
Investigating - Some web sites hosted on the cPanel service are unavailable, including but not limited to campusmap.ucdavis.edu, ls.ucdavis.edu and stem.ucdavis.edu. System Administrators are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 19, 12:40 PDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017
Resolved - The repair has been completed and all subscribers are back in service.
Jun 17, 19:17 PDT
Identified - Approximately 450 voice lines are out of service. Defective voice switch hardware has been identified and NOC personnel are working on a repair at this time.
Jun 17, 16:19 PDT
Completed - The scheduled maintenance has been completed.
Jun 17, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)

Servers:
BannerTSCB, BannerTS1, BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 14, 09:41 PDT
Jun 16, 2017
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 PDT
Scheduled - Purpose:
Replacement of voice switch hardware.

Impact:
None expected. Hardware to be replaced will be on inactive unit.

Affected:
Possible impact would be temporary loss of service or dropped calls.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 13, 10:13 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 PDT
Scheduled - Purpose:
Per vendor recommendation, card 2 in CDF 2 will be replaced.

Impact:
No impact is expected as the core is redundant.

Affected:
Loss of redundancy in core router.
128.120.0.0/16 168.150.0.0/17 169.237.0.0/16 2607:f810::/32

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 15, 09:09 PDT
Jun 15, 2017
Completed - The scheduled maintenance has been completed.
Jun 15, 23:00 PDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:01 PDT
Scheduled - Purpose:
The IAM Team plans to migrate the Banner Student Feed into IAM to better manage data flow to the computing accounts database.

Impact:
None expected. There will be no downtime. There are no changes in OIM or the process for applying roles to students. There are no changes to the IAM database view that Service Manager is using.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 14, 15:01 PDT
Resolved - No additional erroneous messages were sent after 8:30am on June 14th. Individuals who received the erroneous messages have been notified.
Jun 15, 09:54 PDT
Investigating - Starting around 6:45 PM yesterday, approximately 500 emails were sent from a test system indicating that the recipients Computing Account status has changed. These emails were sent in error and the System Administrators are working working to notify the recipients of the issue.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Jun 14, 08:55 PDT
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.