In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 PDT
Scheduled - Purpose: Increase APC cache memory limit.

Impact: Web sites are currently down. Downtime should be less than 10 minutes.

Affected: All web sites hosted on Acquia Site Factory

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Banner ? Operational
Box ? Operational
Cable TV Operational
Canvas ? Operational
CAS ? Operational
Computing Accounts ? Operational
Crashplan Backup Service Operational
Cyrus Email ? Operational
Data Center Colocation Operational
DavisMail ? Operational
DHCP ? Operational
DNS ? Operational
Duo Multifactor Authentication Operational
Email Lists ? Operational
Email Routing ? Operational
FGS ? Operational
Geckomail ? Operational
IAM ? Operational
Kerberos ? Operational
KFS ? Operational
Kuali Rice ? Operational
LDAP ? Operational
MyInfoVault ? Operational
MyTravel Operational
MyUCDavis Employee ? Operational
myUCDavis ? Operational
Network ? Operational
Network Time ? Operational
Radio Service (800MHz) Operational
SAN & DCFS ? Operational
ServiceNow ? Operational
Shibboleth ? Operational
SiteFarm Under Maintenance
Smartsite ? Operational
Software Website ? Operational
Television Service Operational
TRS ? Operational
uConnect DS ? Operational
uConnect Cloud ? Operational
uConnect eFax ? Operational
uConnect Lync ? Operational
uConnect On-Premise ? Operational
UC Davis Home Site ? Operational
Virtualization ? Operational
Voicemail Operational
Voice Telephone System ? Operational
Web CMS ? Operational
Web Hosting ? Operational
Wireless ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Purpose:
Uconnect Administrators will be introducing new domain controllers and phasing out old domain controllers for all production domains in the AD3 forest.

Impact:
This will be done sequentially so there is no expected downtime during this window as only one domain controller exchange will be done at a time.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 23, 09:09 PDT
Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to the generator power during the test.

Affected:
- Campus and Resnet data networks
- Connectivity to the Internet
- Voice services including voicemail

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 21, 09:12 PDT
Planned Maintenance: OIM Deployment Mar 24, 15:00 - Mar 26, 23:00 PDT
Purpose:
Replace Oracle Waveset (OW) with Oracle Identity Manager (OIM). OW reached end of life and is due for replacement.

Impact:
Services will be unavailable during replacement. Users should refrain from using services during the upgrade.

Affected Services:
IAM Applications (Oracle Waveset/OIA, Health System Self Service/Claim Account, Match Metrix, Health System Externals)

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 23, 09:00 PDT
Purpose:
Upgrading the software on the Infoblox DNS/DHCP system to address recently announced security issues.

Impact:
None expected. The systems are in a high availability configuration and will be upgraded sequentially.

Affected:
All Campus and Resnet DNS and DHCP services should an unanticipated outage occur.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Mar 22, 14:47 PDT
Past Incidents
Mar 23, 2017
Resolved - The vCenter service is again fully functional.
Mar 23, 15:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results
Mar 22, 11:20 PDT
Investigating - Issues are persisting even after the patch rollback this morning. Access is still available with the thick client for those who need direct console access.
Virtual Machines are unaffected by this issue and will continue to run normally.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 21, 16:15 PDT
Mar 21, 2017
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 PDT
Scheduled - Purpose:
A network switch will be replaced at the fire&police building per vendor recommendation.

Impact:
Brief loss of network connectivity to clients attached to switch.

Locations Affected:
BUILDINGS:
FIRE&POLICE

VLANs:
ARM-ALARMS-1-FW
ARM-ALARMS-1-NR
DOE-1-FW
FIRE-DEPT-2-FW
MOOBILENET(X)
PD-VIDEO-1-FW
PD-VIDEO-1-NR
PHYS-PLANT-3-FW
POLICE-1
POLICE-3-FW
POLICE-4-FW

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 20, 16:15 PDT
Mar 20, 2017
Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 PDT
Scheduled - Purpose:
uConnect Administrators will be introducing new domain controllers and phasing out old domain controllers for all production domains in the AD3 forest. This will be done sequentially so there is no expected downtime during this window as only one domain controller exchange will be done at a time.

Impact:
None expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 16, 16:00 PDT
Mar 19, 2017
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:00 PDT
Scheduled - Description: RD Standard Recurring Maintenance
Purpose: Monthly Microsoft updates and necessary system maintenance.
Impact: Loss of application use during reboot. Disconnect and loss of active RD sessions when servers reboot.
Affected Services: RDP access through RDA and RDB only.
Servers: DCCS-RDA & DCCS-RDB

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 16, 18:11 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 PDT
Scheduled - Purpose: Monthly Microsoft updates and necessary system maintenance.
Impact: Potential loss of connections and sessions during rebooting. Note that servers are set to update and reboot at 3am. Maintenance window is for necessary checks and verification of updates.

Affected Services: All Windows Bastion Connection
Affected Servers: Winhost3, Winhost4, Winhost5
Mar 16, 18:07 PDT
Mar 18, 2017
Completed - The scheduled maintenance has been completed.
Mar 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:30 PDT
Scheduled - Purpose:
To replace power pole. Requested by George Jones, Utilities High Voltage, Cell 681-7318. Reference job # 1284409 – L Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Affected:
BUILDINGS:
ACF SHLTR 4
AG SERV OFF
AG SERV ST E
AQ WEED LAB
AQUATIC BIO
ENV SRV HQTR
GEOTEC MODEL
GEOTECH CENT
IT EQUIPMENT SHELTER
WEATHER STA
WS&E FLB
WS&E HYD L2
ZOOFLB

VLANs:
ANIMAL-SCI-1-FW
ANIMAL-SCI-2
CGM-1-DMZ
CGM-1-NR
CGM-2-NR
CGM-3-NR
COE-ITSS-1-NR
DEAN-AG-3-FW
DOE-1-FW
ENG-CIVL&ENV-1
ENG-CIVL&ENV-2
ENG-CIVL&ENV-3
ENV-STUDIES-1-FW
HVAC-2-FW
INFO-TECH-SVCS-2-NR
IT-COMMUNRES-13-FW
JMIE-5
LAWR-1-FW
WIRELESS
NEUROPHY-BEH-1-FW
O&M:UTILITIES-1
PD-VIDEO-1-FW
PHYS-PLANT-1-FW
PHYS-PLANT-2-FW
PHYS-PLANT-3-FW
PHYS-PLANT-6-FW
PLANT-SCIENCES-3-FW
VM-RESEARCH-1-FW
W-&-F-BIO-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 7, 16:53 PDT
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 PDT
Scheduled - Purpose:
Monthly Microsoft update installation and routine maintenance tasks.

Impact:
Servers will be rebooted. Service will be unavailable during the window.

Affected Services:
Bannerconnect Only (Bannerconnect.ucdavis.edu)

Servers:
BannerTSCB, BannerTS1, BannerTS2

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 17, 07:20 PDT
Mar 17, 2017

No incidents reported.

Mar 16, 2017
Resolved - Sysadmins identified the problem and resolved it.
Mar 16, 18:00 PDT
Monitoring - There has been no repeat of the connectivity degradation from earlier today. IET staff continue to closely monitor hosted services. Affected services included DNS, KFS, and my.ucdavis.edu
Mar 13, 14:09 PDT
Investigating - IET is receiving reports that some IET hosted services may be experiencing connectivity degradations. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 13, 12:54 PDT
Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 PDT
Scheduled - Purpose
ServiceNow administrators will update the Call Module with additional fields. This change will also include several fixes to correct known issues.

Impact
ServiceNow is not expected to experience any downtime during the change window.
----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 10, 16:22 PDT
Mar 14, 2017

No incidents reported.

Mar 13, 2017
Resolved - After monitoring the situation for some time, Instructure is confident that the intermittent problems that were occurring earlier have been resolved.
Mar 13, 11:43 PDT
Monitoring - As of 9:30am Canvas processes appear to be working correctly again. Instructure is continuing to monitor this situation to ensure there are no lingering effects.
Mar 13, 10:26 PDT
Identified - Instructure has informed us that Canvas is experiencing intermittent issues where users cannot login to Canvas nor view certain documents through Speedgrader. Another component that's being affected by this situation is media uploads are also sporadically experiencing a time out error message.

Instructure’s team has started work on remediation efforts to get Canvas services back to normal, but they may not be apparent for 30 minutes.

For full details visit: http://status.instructure.com/incidents/jk1s1v72fdr4

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 13, 09:10 PDT
Completed - The scheduled maintenance has been completed.
Mar 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:00 PDT
Scheduled - Purpose:
Upgrade MySQL database to Percona 5.6

Impact:
Web sites may experience up to 5 minutes of downtime during the maintenance window.

Affected:
All web sites hosted on Acquia Site Factory


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 9, 16:24 PDT
Mar 12, 2017
Completed - The scheduled maintenance has been completed.
Mar 12, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 17:00 PST
Scheduled - Purpose:
uConnect Administrators will be introducing new domain controllers and phasing out old domain controllers for all production domains in the AD3 forest.

Impact:
This will be done sequentially so there is no expected downtime during this window as only one domain controller exchange will be done at a time.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 8, 15:57 PST
Mar 10, 2017

No incidents reported.

Mar 9, 2017
Completed - The scheduled maintenance has been completed.
Mar 9, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 PST
Scheduled - Purpose:
Migrate banner-forms from the old foundry load balancers to the F5 in order to provide a current SSL configuration.

Impact:
Banner-forms may become unavailable for portions of this period

Affected:
banner-forms.ucdavis.edu

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 9, 14:56 PST
Completed - The scheduled maintenance has been completed.
Mar 9, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 12:00 PST
Scheduled - Purpose:
Update CAS Service.

Impact:
This update contains resilience and reliability improvements.
Servers in the cluster will be restarted one at a time. Users and CAS client applications should not notice errors or degradation.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Mar 6, 09:44 PST