Monitoring - SmartSite administrators have cleared current issues preventing SmartSite from loading and are now monitoring the service for additional issues.
Oct 20, 11:32 PDT
Update - SmartSite is continuing to experiencing a performance degradation and partial outage. No new users are being admitted to SmartSite while administrators monitor the system recovery.
Oct 20, 11:14 PDT
Investigating - SmartSite is currently experiencing an outage. Staff are investigating the issue.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 20, 09:26 PDT
Banner?
Box?
Cable TV
CAS?
Computing Accounts?
Cyrus Email?
DaFIS?
Data Center Colocation
DavisMail?
DHCP?
DNS?
Email Lists?
Email Routing?
FGS?
Geckomail?
Kerberos?
KFS?
Kuali Rice?
LDAP?
MyInfoVault?
MyTravel
MyUCDavis Employee?
myUCDavis?
Network?
Network Time?
Radio
SAN & DCFS?
ServiceNow?
Shibboleth?
Smartsite?
TRS?
uConnect DS?
uConnect Cloud?
uConnect eFax?
uConnect Lync?
uConnect On-Premise?
UC Davis Home Site?
Virtualization?
Voice?
Web CMS?
Web Hosting?
Wireless?
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Planned Maintenance: Quest SAN Oct 23, 17:30-18:30 PDT
Purpose:
Upgrade SAN OS version to apply security patches and enable replication.

Impact:
The OS upgrade requires a reboot of each controller. The controllers are redundant and clients should see no impact.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 20, 10:36 PDT
Purpose:
Buildings will be off from 7:00am to 8:00am to be put on generation and then off again from 4:00pm to 5:00pm to go back on to normal power. For work on high voltage lines. Requested by George Jones, Utilities High Voltage, 681-7318. Reference job #2521854- H & J Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
LEUKEMIA LAB
PP LAB
TB 127

VLANs:
HVAC-2-FW
NEMATOLOGY-1-FW
PLANT-PATH-1-FW
PLANT-PATH-3
PLANT-SCIENCES-2-FW
VM-RESEARCH-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 16, 15:37 PDT
Purpose:
Buildings will be off from 7:00am to 8:00am to be put on generation and then off again from 4:00pm to 5:00pm to go back on to normal power. For work on high voltage lines. Requested by George Jones, Utilities High Voltage, 681-7318. Reference job #2521854- H & J Zones.

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
LEUKEMIA LAB
PP LAB
TB 127

VLANs:
HVAC-2-FW
NEMATOLOGY-1-FW
PLANT-PATH-1-FW
PLANT-PATH-3
PLANT-SCIENCES-2-FW
VM-RESEARCH-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Posted on Oct 16, 15:41 PDT
System Metrics Month Week Day
www.ucdavis.edu uptime
fetching...
www.ucdavis.edu response time
fetching...
Smartsite uptime
fetching...
Smartsite response time
fetching...
myUCDavis uptime
fetching...
myUCDavis response time
fetching...
Past Incidents
Oct 19, 2014

No incidents reported.

Oct 18, 2014
Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 PDT
Scheduled - Purpose:
SmartSite will perform maintenance on the system.

Impact:
SmartSite will be unavailable during the maintenance window. There should be no impact after the update.

Affected Services:
SmartSite

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 10, 13:41 PDT
Oct 17, 2014
Completed - The scheduled maintenance has been completed.
Oct 17, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 PDT
Scheduled - Purpose:
This will affect power to the condensate pump, heating hot water pump, lights, 120 volt power, steam, fire alarm panel. To repair a breaker in HH R6 main panel feeding GH 62. Pre-approved by Ernesto Sandoval. Requested by Doug Mains, 4G13, BMS Electric Shop, cell 681-1911. Reference job #2528012 – D032-D033-D034-D035

Impact:
Data connectivity will be lost once UPS batteries are depleted.

Buildings:
HD H R6

VLANs:
LAWR-1-FW
MOOBILENET(X)
PLANT-BIOLOGY-1-FW


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 15, 12:54 PDT
Oct 16, 2014
Completed - The scheduled maintenance has been completed.
Oct 16, 06:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:45 PDT
Scheduled - Purpose:
Performing the monthly test of the Telecom Building backup power generator.

Impact:
None expected. All power should automatically switch over to generator power for the duration of the test.

Affected:
-Campus and Resnet data networks
-Connectivity to the Internet
-Voice services including voicemail


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 13, 16:01 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:00 PDT
Scheduled - Purpose: Apply vendor recommended software update. Perform configuration update and annual reboot of the ADF, BDF, IDF routers and switches in Area 51 (Research Network).

Impact: Multiple brief outages up to 5 minutes as the devices are rebooted.

Locations Affected:
BUILDINGS:
ACADMC SURGE
GENOME & BIO
GEOTEC MODEL
STORER
WATERSHED SC

VLANs:
CENTRIFUGE-1-HPR
ENG-AP-SCI-2-HPR
ENG-CIVL&ENV-5
ENG-CMPR-SCI-9
GENOME-CTR-5-HPR
IDAV-CSE-3-HPR

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 10, 12:08 PDT
Oct 15, 2014
Resolved - High load temporarily degraded CAS and it's dependent services. Staff are investigating the root cause of the load spike. Services have returned to normal operation.
Oct 15, 17:11 PDT
Investigating - Users are unable to login to services that rely on CAS for authentication. Staff are investigating the issue.

Affected Services:
* MyUCDavis
* MyUCDavis Employee
* Banner
* Box
* KFS
* MyAdmissions
* MyInfoVault
* MyTravel
* SmartSite
* Sympa mailing list management and archives
* Geckomail
* DavisMail
* ServiceNow
* TRS
* Federated applications, such as the UC Learning Center (U-Learn)


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 15, 16:54 PDT
Oct 14, 2014
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:30 PDT
Scheduled - Purpose: SmartSite will perform maintenance on the system.

Impact: SmartSite will be unavailable during the maintenance window. There should be no impact after the update.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 9, 12:26 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 PDT
Scheduled - Purpose:
Preventative maintenance to replace hardware per vendor recommendation.

Impact:
Momentary loss of wireless as AP's connect to backup controller - then attach to replacement controller.

Locations Affected:
ALL resnetx and ucd-guest ssids in the following Residence
Halls:

Alder
Bixby
Gilmore
Malcolm
Miller
Regan
Ryerson
Thompson

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 9, 16:49 PDT
Oct 13, 2014

No incidents reported.

Oct 12, 2014

No incidents reported.

Oct 11, 2014
Completed - Banner Database Extension Utility (DBEU Phase 1) and Oracle 11.2.0.4 upgrades to ‘production’ are complete.
Banner and all related services are now available.
Oct 11, 16:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 12:34 PDT
Scheduled - The Banner ‘production’ database will be updated to Oracle 11.2.0.4 and the Banner Database Extension Utility (DBEU Phase 1) will be applied.

Impact:
All services dependent on our Banner ‘production’ database will not be available.

Affected:
Banner INB/Forms (prod)
Banner database (prod)
Applications relying on direct access to Banner (prod)
Banner SISWeb
Online Student Services Portal
SISDocs
SmartSite

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 10, 13:39 PDT
Oct 11, 12:34 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 10:00 PDT
Scheduled - Purpose: The storage vendor has identified bad blocks on the standby controller’s OS disk. We will be proactively replacing the bad disk.

Impact: The OS disk replacement requires shutting down one of two controllers. The controllers are redundant and clients should see no impact.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 10, 12:47 PDT
Oct 10, 2014

No incidents reported.

Oct 9, 2014
Resolved - This incident has been resolved.
Oct 9, 08:07 PDT
Monitoring - Impact:
The T1 connection providing network connectivity to the Quail Ridge Reserve is down.

Locations Affected:
Quail Ridge Reserve.

Status:
There is a power outage in the area responsible for the T1 outage.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 8, 16:05 PDT
Oct 8, 2014
Resolved - The vendor has fixed the problem and service has been restored.
Oct 8, 12:09 PDT
Identified - The cable TV system is currently experiencing an outage on HD channel “Tennis” (64-4). Our service provider is currently working on the issue, but has no estimated time of repair at this time.
Oct 7, 10:13 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 PDT
Scheduled - Purpose:
Add support for Salesforce SSO.

Impact:
No user or system administration impact is expected.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 7, 10:46 PDT
Resolved - Staff activated the redundant cyrus node and transferred the service. Cyrus Email, and normal mail routing, has been restored.
Oct 8, 08:47 PDT
Investigating - Cyrus Email is currently experiencing degraded service. Staff has identified the original issue to a hardware problem, but are investigating further.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 8, 06:21 PDT
Oct 7, 2014
Completed - Maintenance has finished for nessus-server-45.
Oct 7, 18:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 17:00 PDT
Scheduled - Purpose:
Restore user data and reports by restoring a backup of the nessus-server-45 virtual machine.

Impact:
The website http://nessus-server.ucdavis.edu and self scans will be unavailable until the restore is complete.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 7, 16:57 PDT
Completed - The scheduled maintenance has been completed.
Oct 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:30 PDT
Scheduled - Purpose:
SmartSite will perform maintenance on the system.

Impact:
SmartSite will be unavailable during the maintenance window. There should be no impact after the update.

Affected Services:
SmartSite

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 6, 17:15 PDT
Resolved - The Planned Maintenance fixed the issues.
Oct 7, 06:54 PDT
Investigating - Description:
Some users are reporting slow performance in their usage of SmartSite.

Action:
SmartSite administrators have been notified and are investigating.

----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 6, 18:14 PDT
Oct 6, 2014
Resolved - The SmartSite service degradation has been resolved. The system’s databases were impacted this morning and have returned to normal levels.
Oct 6, 14:55 PDT
Investigating - Some SmartSite users are reporting slow response times and degraded performance. SmartSite administrators have been notified and are investigating.


----------------------------
IT Express Service Desk
ithelp@ucdavis.edu
530.754.HELP (4357)
Oct 6, 09:47 PDT